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    • Thanks for the advice and pointers much appreciated, letter will come from daughter in law but I would type it her up and print it off for her.   The officer told her he could not guarantee it would not happen again like you say I am astounded the Police have time to be stopping a driver who has proved 5 times now that she is legal to be on the road none of it makes sense.
    • We requested evidence for the PCNs and have received this. Where do we go from here?  BW_Legal_Evidence-compressed.pdf
    • Definitely move the cars ASAP, the bailiff will come back and clamp them, don't wait bailiffs can now call on Sundays and most Bank Holidays.
    • What should you do? Totally ignore them. Next time you are there take photographs of Athena's notice at the entrance to the car park plus the position of the others as well as any difference between the T&Cs of their signs. Also a picture of their payment meter as the T&Cs there are often different from the signs. Check with the local council to see if Athena have permission to erect signs and ANPR cameras under the Town & Country [Advertisements] Regulations -they are often online these days. Also ignore any future correspondence from them and their unregulated debt collectors and do not be afraid of ever escalating fees most of which have no basis in Law. The time to come back to us is if they send you a letter of claim where a snotty letter to them may discourage them.Also read other threads on here to get an idea of the numties you are dealing with. One amoeba has more intelligence than all the car parking rogues together. It is still worthwhile contacting Lidl even without your receipt and especially where you have a record of regular visits to them.
    • First, I'm a bit surprised that your local police force has the manpower and time to waste chasing up a complaint from a member of the public that a motability car's paperwork may not be in order, bearing in mind that most forces can't be bothered to follow up reported burglaries, if stories in the popular press are to be believed.  But if that's what the police officer has told you, that's what he's told you.   If you want to follow up his suggestion to make a complaint, check your local force's website for how to do so.  Or (bearing in mind the history of problems that you've had before) write straight to the Chief Constable (website again).   Simply say you want to make a complaint about the number of times your daughter (or whoever) has been stopped by the police for no apparent reason.  Give a list of when and where this has happened and what the outcome was (presumably that the police took no further action).  I would also add that in the latest incident the police officer actually suggested making a complaint about the number of stops.  Not only do you (or your daughter or son or whoever it is) find this police action to be extremely distressing, but you also consider it a waste of scarce police resources.   Ask for an explanation as to why this keeps happening and ask for an assurance that the police will stop doing it.   You may also want to add (see what others advise about this) that the police officer in the latest incident also told you that they had received a call from someone saying that the car's paper work "might not be in order".  Say that you are concerned that whoever made this false allegation is wasting police time.  (You may want to think carefully about this as it may not improve your daughter's relationship with her neighbour!  If the allegation came from the neighbour.)   Those are my initial thoughts but it's a bit late to be thinking clearly.  See what others suggest rather than just relying on my suggestions.   [The letter really needs to come from your daughter (or whichever family member keeps being stopped) and not you, unless you can make it perfectly clear in the letter who it is that is being stopped etc. and that you are complaining on their behalf.  Is that clear?]
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I purchased samsung RSA1RTPN from currys online and got it installed on 8/06/2014.

 

From the day one we had the motor noise for 15 mins every two hours or so.

 

Initially we thought this had to settle down.

Raised about the issue with samsung and got the engineer visit for 19th June 2014.

 

When the engineer visited did not do anything other than suggesting that If I am not happy I can exchange or ask for a different model.

I did played the recorded version of the sound the fridge was making.

He did said sometimes older fridges does make this sound.

 

Spoke with samsung centre on 20th June and they said there is no issue with fridge.

 

Spoke with currys on this and they said I can replace with a different model fridge

but at that moment I was not sure which one to purchase.

 

Today (26/06/2014 ) I had a decision with the model and called currys.

 

To my surprise currys started asking the EN number and did not had one from samsung.

 

Customer service from currys was not helpful at all.

 

He did said that I cannot have the fridge exchange with I being not happy.

 

There should be any fault accepted by samsung otherwise I cannot exchange.

 

Customer service office was not even ready to explain from distance regulations, trading standards guide perspective at all.

 

Always the customer service officer was saying that If I had plugged in the fridge I cannot replace it.

 

How silly is that ?

And I need to keep the packaging.

 

It was knowhow guys who came for installation and took the packaging. So what are my rights ?

 

Tomorrow I am going to call samsung and have a word with them.

 

Let me know If the customer is not happy about the product for xyz reasons.

 

what is the return policy for fridge-freezer ?

 

Thanks in Advance for your help

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I think there is some confusion here between returning an item under the distance selling regulations and returning an item because there is something wrong with it.

 

The Distance Selling Regulations – now superseded by some new regulations whose name I can't remember at the moment – allow you to return any item within 14 days for any reason if you have ought that item over the phone or online. In that case, you have to return the item in perfect condition including all packaging etc. intact.

 

On the basis of what you say, it seems that you want to return the item because it has a fault. You need to make this clear to Currys and in this case you will not need to have kept any packaging.

 

I think you're going to find that you will start having difficulties with Currys now. Because the complaint is already become confused, it is quite likely that they will start saying that instead of having a replacement you have to have a repair. Currys don't seem to be very good customer service and they don't like taking things back and they prefer to put their customers to inconvenience by insisting on having repairs done instead of respecting your consumer rights which would be that an item is shown to be faulty so early on should normally be replaced.

 

I think that you should telephone Currys immediately and tell them that the item is faulty. Make sure they understand that it was faulty right from the word go and that you want a new one. You will need to put all of this in writing as well.

 

Of course, all of this does actually assume that the unit is faulty. I suppose they may end up sending an engineer again to confirm it. If you disagree with Currys assessment then you may need to get your own independent engineer. People like Currys seem to be fine when you're buying an item and there are no problems. Once there turns out to be problems, then people very often experience a lot of difficulties. You will generally speaking be much better off buying things from John Lewis whose prices will be at least as good as Currys and yet whose customer service is second to none.


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Hi mohan

 

Welcome to Consumer Action Group

 

All Fridge Freezers make some noise, it can't be avoided, it might be different to your previous Fridge Freezer.

 

Write a Formal Letter of Complaint, mark it as such. Explain what's happened (purchased Fridge Freezer - making unacceptable noise - faulty), how they have let you down (faulty product - poor customer service - explain that the installers took the packaging, so it has been retained by Currys ) and what you want them to do (exchange/refund). Keep the Recording safe.

 

Send it to:-

 

Mr Sebastian James

Chief Executive

Dixons Carphone

Sebastian.James@dixons.co.uk

 

If you paid by Debit Card or Credit Card you could consider the following depending on how you paid:-

 

http://www.which.co.uk/consumer-rights/problem/how-do-i-use-chargeback

 

Distance Selling Regulations (2000) replaced by

 

Consumer Contracts (Information, Cancellation and Additional Charges) Regulations (2013)

 

https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/265898/consumer-contracts-information-cancellation-and-additional-payments-regulations-2013.pdf


Welcome to Consumer Action Group

 

'Challenges are what makes life interesting; overcoming them is what makes life meaningful.'

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1) CLAIM BACK ALL PENALTY CHARGES CLICK HERE

2) CLAIM BACK ALL MIS-SOLD PPI CLICK HERE

3) COMPOUNDED CONTRACTUAL INTEREST CLICK HERE

4) REQUEST CCA FROM CREDITOR CLICK HERE

5) OFT- UNENFORCEABLE AGREEMENTS CLICK HERE

6) CAREY V HSBC (2009) CLICK HERE

7) DON'T BE BULLIED BY CREDITORS / DCA's CLICK HERE

8) IN DEBT DON'T PANIC CLICK HERE

9) FULL AND FINAL SETTLEMENT CLICK HERE

10) SALE OF GOODS ACT-EDUCATE YOUR RETAILER CLICK HERE

11) DISTANCE SELLING-EDUCATE YOR RETAILERCLICK HERE

12) SOGA SUMMARY CLICK HERE

13) WHICH? TEMPLATES [/url]CLICK HERE

14) DOES YOU BANK TREAT YOU FAIRLY BCOBSCLICK HERE

15) EVERYTHING HOUSING CLICK HERE

16) UTILITY BACKBILLING CLICK HERE

17) OFGEM - COMPLAINTSCLICK HERE

18) OFCOM - COMPLAINTS CLICK HERE

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New Consumer Rights Law - you can read about them by clicking on the link below :-

 

The EU Consumer Rights Directive,

http://www.consumeractiongroup.co.uk/forum/showthread.php?426699-New-consumer-rights-law-comes-into-force&p=4554084%23post4554084


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Uploading documents to CAG ** Instructions **

 

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

 

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy -

HERE

2: Take back control of your finances -

Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors?

Read Here

4: Staying Calm About Debt

Read Here

5: Forum rules - These have been updated -

Please Read

 

 

BCOBS

 

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

 

 

 

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

 

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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