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Airlines and the Consumer Rights (Payment Surcharges) Regulations


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I apologise if there is already a thread on this. I thought there MUST be but couldn't find anything.

 

Is there any guidance available on where to complain if I believe an airline is not conforming to the Consumer Rights (Payment Surcharges) Regulations by charging excessing credit card fees?

 

I often use Aegean Airlines to travel between Greece and the UK but I notice they are still charging £7 per booking for any payment card other than their own when all other airlines, as far as I know, have brought their charges into line with the new regulations and charge around 2% of the cost of the booking. Even Ryanair have conformed so, if even THEY can't circumvent the new rules then they MUST be pretty much unbeatable.

 

I have contacted Aegean about this but just received a standard email saying what an amazing and great value company they are with a link to their booking engine.

 

How do I go about complaining? Do I have to have actually been 'caught' by this, i.e. actually made a booking? Does the fact that they are a foreign company matter? I would think not as I am trying to buy a ticket while in the UK, in sterling and originating from London.

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