@swintongroup HP Extended warranty

[leoronnie]

Hi guys & Gals

 

Im not sure this is the right forum but here goes,

 

I have HP Extended warranty on my laptop from last three years.

My 20 months daughter was palying in living room me and wife we both were in kitchen;

my daughter accidentely dropped it down while she was playing and it bonced its way to the bottom,

 

After i picked it up and saw there is damage on right hand side

and also where is my screen hooks it's come out from screen.

I am not sure

 

Here is the policy for my insurance and to what i can read and understand ,

Is that i should be covered,

I use my laptop every day for work and personal.

I need laptop I am not in that situation buy a new laptop

 

Limitations of Service:

• Service does not include assistance that involves application programming,

isolation of coding errors, performance consulting, the provision of peripheral drivers, or data recovery.

 

• If a failure of the Product has already occurred at the time of Purchase of this Service,

such failure will not be covered under Service.

 

• HP does not provide support for Product to which unauthorized modifications have been made

, or if Customer does not allow HP to make HP-requested or factory-specified changes.

 

If HP determines that Service is made more difficult because of a non-qualified device

connected to or installed in the Product, Customer must temporarily remove such device at Customer’s risk and expenses to allow HP to deliver Service.

 

If Service is made more difficult because of such products,

HP will charge Customer for the extra work at HP's standard service rates.

 

• Unless otherwise specified in the Service description, Service does not include the provision,

return or replacement, and installation by HP of consumables,

user replaceable parts, batteries, and maintenance kits.

 

• HP is not obliged to provide Service needed because of: (i) use of media, supplies

and other products not approved by the manufacturer; (ii) inadequate site conditions or maintenance by Customer

; (iii) neglect, improper use, fire or water damage, electrical disturbances, transportation by Customer, work or modification by people other than HP personnel or authorized

representatives, natural disasters or other causes beyond HP's control; or (iv) inability of non-HP products in Customer's environment to correctly process, provide or receive date data (i.e., representations for month, day, and year), and to properly exchange date data with the Product.

• Customer’s failure to activate this Agreement and the Product to be supported within ten (10) days

of the purchase of the Service may result in a delayed delivery of service.

 

 

 

 

If anyone thinks they can help then please do, Thanks

[unclebulgaria67]

Not sure what this has to do with an extended warranty.

 

Sometimes you get insurance with Laptop purchases which you pay extra for

and this includes accidental damage cover.

 

If you bought accidental damage insurance then phone the claims number to explain what has happened

and they will arrange for the Laptop to be taken away for inspection.

 

The insurers use experts to check Laptops to see if the damage is consistent with the accident

that was described to them.

 

They will report back to the insurers with details of the damage,

what work is needed and whether it is economical to repair.

 

The insurers will only offer a replacement, if the Laptop cannot be repaired,

cheaper than they can replace.

 

If this cover you mention does not include accidental damage cover, then you should check with your home contents insurance.

[dx100uk]

if its their HP extended warranty - it does not cover accidental or user damage .

none of the HP warranties ever did.

 

dx

[dx100uk]

is this insurance with swintons or Hewlett Packard?

 

dx

[leoronnie]

Hi All,

first of all i would like to thanks for help. My HP Extended warranty via company call best2serve. Please find the Terms and Conditions below. I remember when I took this I select Accidental Damage Protection. but my worring is clause where it say (iii) neglect, improper use( Limitations of Service). I am looking for an advise will they be consider case as a neglect, improper use because my 20 months daughter was palying in living room and me and wife we both were in kitchen.

 

 

 

Thanks for your help

[leoronnie]

.best2serve.com/files/mail_attachments/wex_conditions_GBR_eng.pdf

[unclebulgaria67]

Hi All,

first of all i would like to thanks for help. My HP Extended warranty via company call best2serve. Please find the Terms and Conditions below. I remember when I took this I select Accidental Damage Protection. but my worring is clause where it say (iii) neglect, improper use( Limitations of Service). I am looking for an advise will they be consider case as a neglect, improper use because my 20 months daughter was palying in living room and me and wife we both were in kitchen.

 

Thanks for your help

 

I have a feeling that this accidental damage protection is NOT a full insurance policy against accidental damage. It is for minor knocks by the user, as an extension to the warranty.

 

I would be surprised if they accepted a claim in this situation, where the laptop was left in a room with an unsupervised 18 month old child.

 

As I said before, you can only try to make the claim giving accurate details of what happened. If they reject the claim when you phone them, ask them to put this in writing, giving full details of why they were rejecting the claim and what clause they are using to decline the claim. Also ask them about their complaints procedure.

[leoronnie]

Hi unclebulgaria67 Thanks for your advise.

 

Any more advise expert ?

[unclebulgaria67]

Hi unclebulgaria67 Thanks for your advise.

 

Any more advise expert ?

 

Why don't you get a friend or relative phone this company saying that they might be interested in taking out cover on a HP Laptop they are thinking of buying. They can ask what this accidental damage extension to the warranty covers.

 

Then you have a good idea whether you can claim.

 

If it turns out that they would not cover a Laptop in your situation, don't be tempted to make up a claim event for which the insurers would pay for the damage. Firstly they get experts to look at the damage and secondly often they will undertake a cognitive telephone interview. This is a modern form of lie detector to try to stop people giving false information.

[leoronnie]

Hi unclebulgaria67

Thanks for your advise again. I think that's good idea..

Thansk again