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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.


      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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ESA decision maker to ring me at home. ** PUT IN SUPPORT GROUP **

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I recently had my ATOS medical review and I am awaiting the result. However, this afternoon I received a telephone call from someone at DWP asking me if it would be ok for the decision maker to ring and have a chat with me, sometime in the next few days. Of course, I said yes.

Does anyone else have experience of this? Why does the decision maker need to do this? Is my claim touch and go? I have fibromyalgia and chronic fatigue, bipolar 2, hypermobility and all the things that these conditions throw up, of which there are many. I am now worried sick that they are going to try and discredit my info.

Anybody have any ideas please?

Thanks in advance,

Susie...AKA Kimmikat.

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its not that unusual they might just want to get a more information from you on how you condition's effect you my sister has had 2 phone calls from DWP DM before now its a good way too give them a more personal and detailed insight into your condition's and how they effect you


let us know how you get on with it

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The decision maker rang this afternoon. Apparently ATOS awarded me nil points, but she disagreed. She said she had read my history and all the accompanying doctors' letters and thought I should remain in the support group so she was ringing to tell me not to worry, nothing would change and I would stay on ESA for the next two years. She was so nice I felt like crying. Wonderful! I had all my notes ready but didn't need them after all. So if someone else comes on here with the same query, please let them know it isn't always bad news.

Thank you for your help. I wish everyone could have a happy ending.

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Hello there.


That's excellent news, I'm really pleased for you but sorry you had to go through all this to find out. I've been through the mill with Atos too.


Thank you for letting us know, I'll change your thread title. :)



Illegitimi non carborundum




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