Jump to content


lionalcook

Virginmedia still sending monthly bills after cancellation

style="text-align:center;"> Please note that this topic has not had any new posts for the last 1970 days.

If you are trying to post a different story then you should start your own new thread. Posting on this thread is likely to mean that you won't get the help and advice that you need.

If you are trying to post information which is relevant to the story in this thread then please flag it up to the site team and they will allow you to post.

Thank you

Recommended Posts

hello all,

this may be a long story lol

 

i cancelled ALL my 79 year old mother in laws services from virgin on 31st march (phone and tv).

 

after the 30days cancellation period i cancelled the direct debit.

 

virgin left the phone line on and are still sending bills because the direct dibit failed and is charging late payment fees.

 

i phoned them on 13th may and said theyve made an error and are still billing her , they said they'd stop and sort it - they didnt.

 

just incase they made more errors i sent a letter explaining to head office.

 

no letter/call to acknowledge receipt of the letter i sent.

 

the other day she received a letter saying that bailiffs/court action etc is going to follow unless she pays.

 

ive phoned them 4 times in the last 2 days which has resulted me in coming on these forums

because they are just sending me round in circles.

..nothing is getting resolved and on one occasion they just disconnected me.

 

i found out that the error they made was they left the phone line on incase she wanted to 'port' the number

(which she didnt) and because of this error this is why they are sending the bill each month and are saying we didnt cancel when we did.

 

headache is an understatement.

what can we do except go to court/wait for the bailiffs? what is the procedure?

 

any help is gratefully appreciated.

Edited by lionalcook

Share this post


Link to post
Share on other sites

just silly threat o grams

 

read it properly

 

they never do court themselves anyway.

 

i'd be complaining to the CEO via email

 

dx


PLEASE DONT HIT QUOTE IF THE LAST POST IS THE ONE YOU ARE REPLYING TOO.

MAKES A THREAD TWICE AS LONG TO SCROLL THROUGH!

please do not post jpg images directly to a topic..USE PDF ....READ UPLOAD.

 

WE CAN'T GIVE ADVICE BY PM - IF YOU SEND ME A LINK TO YOUR THREAD - I WILL BE HAPPY TO OFFER HELP THERE

Single Premium PPI Q&A Read Here

Reclaim mis-sold PPI Read Here

Reclaim Bank Account, Loan & Credit Card Charges Read Here

The CAG Interest Tutorial Read Here

spreadsheets 

 

Share this post


Link to post
Share on other sites

yeah i read that it said 'may' take us to court etc and we 'may' send to a collection agency.

 

do i just ignore it?

Share this post


Link to post
Share on other sites

Not entirely

If you ignore ti they will sell it to a DCA who will do court and will trash your credit file.

 

As suggested above, written complaint to the ceos office

no joy there then explore further options here :)


PLEASE HELP US TO KEEP THIS SITE RUNNING

EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 

 

 

 

The SabreSheep, All information is offered on good faith and based on mine and others experiences. I am not a qualified legal professional and you should always seek legal advice if you are unsure of your position.

Share this post


Link to post
Share on other sites

Send one final letter to their Head office - mark it formal complaint and send it by tracked mail.

 

If they dont respond to this, then you should escalate your complaint to the Ombudsman. You might also want to check with credit reference agencies that credit files arent being trashed. You really need to get this sorted, because these media companies are very quick to sell on what they consider to be bad debt and you do not want your MiL pestered with the likes of Lowells !


Have we helped you ...?         Please Donate button to the Consumer Action Group

 

Uploading documents to CAG ** Instructions **

 

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

 

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy -

HERE

2: Take back control of your finances -

Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors?

Read Here

4: Staying Calm About Debt

Read Here

5: Forum rules - These have been updated -

Please Read

 

 

BCOBS

 

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

 

 

 

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

 

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

Share this post


Link to post
Share on other sites

Hi

Standard VM practice I'm afraid. While not all staff are useless, it was bad luck that you got someone who patently was.

 

I suggest emailing your complaint to the CEO

 

tom.mockridge@virginmedia.co.uk


If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

Please help CAG. Order this ebook. Now available on Amazon. Please click HERE

Share this post


Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    No registered users viewing this page.


  • Have we helped you ...?


×
×
  • Create New...