Enduring Power of Attorney

[Menucha]

Since 2002 I have had an EPA for my husband which states

"to be my attorney for the general purpose of the Enduring Powers of Attorney Act 1985

with general authority to act on my behalf

in relation to

all my property and affairs"

 

The only institution I am having trouble with is Natwest Bank. I do have online access to his account but they are refusing to change the address. I'm pretty sure the address they have is from 2008 which is where they are sending the post to - but they won't confirm this. The excuse is Data Protection!

They tell me that the EPA only covers me for dealing with his account - they want a letter from him for the change of address. He can't do this - he has Bi-polar disorder, cancer and is undergoing chemotherapy. He can neither talk on the phone not hold a pen.

Any advice or help would be great.

Thanks

[AndyOrch]

Thread moved to the appropriate forum.

 

Regards

 

Andy.

[AndyOrch]

Could you not write the letter and sign it as PoA ?

[Menucha]

Unfortunately they won't accept it. I have no idea why they\'re so stupid and stubborn when they have a copy of the EPA under their noses. Should I complete one of their complaint forms?

[AndyOrch]

I personally would just escalate it higher up the ladder...have you shown your certificate of LPA ?

 

Purpose of this lasting power of attorney

 

This lasting power of attorney gives your attorneys authority to make

decisions about your property and financial affairs when you cannot

make your own decisions. This can include running your bank

accounts and savings accounts, decisions about making or selling

investments and selling property, and spending your money.

 

When your attorneys can act for you

 

Your attorneys can use this lasting power of attorney only after it

has been registered and stamped on every page by the Office of the

Public Guardian. Your attorneys can make decisions for you as soon

as this lasting power of attorney is registered – both when you have

mental capacity and when you lack mental capacity, unless you put

a restriction in this lasting power of attorney.

 

http://www.boyesturner.com/news-article.html?id=1371

[Menucha]

They have a copy - I don't need to change it from EPA to LPA because it's pre-2007.

I'm the sole POA.

There are no restrictions on it whatsoever.

Do you have any idea who I should be contacting?

[AndyOrch]

No idea...take a look at the NW forum in partic the stickies...there are contact details.

 

http://www.consumeractiongroup.co.uk/forum/forumdisplay.php?12-NatWest-Bank

[Menucha]

OK thanks Andy