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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 160 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Kwikfit Air Con question?


JoeyJoeC
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I had my air con refilled by them for £50. It's not particularly cold, but I understand it can be due to the car.

 

Are they suppose to replace the pollen filter? I assumed it was a part of the service,

but they didn't replace it and it smells like old sweat when it's running.

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was it a service or a refill you paidfor?

 

refills are usually £50 around here

 

service is 370-£100

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Refill.

 

Looks like the pollen filter is extra, but they are suppose to flush the system, and do something to get rid of the smell. I have no way to prove if this was done or not.

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Your cure is:

New pollen filter. About £20 from the dealer for me recently and I fitted it. But that won't get rid of the smell.

The smell is being caused by bacteria and mould in the aircon system. This builds up, especially if you don't use it regularly throughout the year. A can of this should solve that problem for £12 from Halfords.

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Sorry Connif, but I have to disagree. The passenger side of the system is open loop and contains the vents where the bacteria build up. Hence the link for the cleaning stuff.

 

It does work with smelly aircon too.

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It's a closed system just like your fridge and central heating at home. No smell will be coming from the ac unit.

 

http://www.kwik-fit.com/about-air-conditioning.asp

 

Within an hour the whole recharge process is completed. The process can also include a system de-bug to clear bacterial build up from within the system, which will remove any unpleasant odours.

 

Ah, Didn't see the "Can also include"...

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Sorry Connif, but I have to disagree. The passenger side of the system is open loop and contains the vents where the bacteria build up. Hence the link for the cleaning stuff.

It does work with smelly aircon too.

 

 

We are talking at cross purposes here.

 

The AC system itself is a closed loop where the refrigerant circulates.

The part that take the hot air from the car is the evaporator and that is the bit that gets a build up of fungus and bacteria and can smell like a damp dog.

 

The word 'flush' is a play on terminology and is used by some as it sounds better and more expensive to a customer.

 

The normal way of killing the bacteria and removing the fungus is by a smoke bomb that is let off in the closed car with the air con running in recirc.

 

So you will get a top up for around £50 or a service for around £100.

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