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hallowitch

TalkTalk payment taken from account i did not give them

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I recently changed from aol to talk talk when I set up the account I provided my bank account details to set up a DD my first payment was made manually over the phone (it looks like when they tried to take the first payment by DD it was rejected according to my talk talk account details )

 

 

 

Payment Direct Debit Payment

Rejected Payment Direct Debit Rejected

Payment Credit Card Payment

 

 

My payment was due yesterday so checked account today to make sure payment had gone through couldn't find the payment but noticed my other account was overdrawn and low and behold they had taken the payment from that account

 

 

where /how would they get my account details for this account

There is a slight chance this was the account I used when I was with talk talk years ago (and I do mean years ) i say slight because ive always had all DD set up to come out the same account

 

 

 

 

I have sent them an e-mail asking where they got the account details but i was wondering are they allowed keep old customer account bank details

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well they can keep them yes

 

but

under the DD guarantee

they are supposed to send you notification of when & how much

the DD will be

 

if they haven't then get it sorted with your bank via the DD guarantee

 

and get the charges [if any] reversed too.

 

dx


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well they can keep them yes

 

 

WOW I find that quite scary to think that a company can keep your card details on file I hadn't been with talk talk for about 10 years

 

but

under the DD guarantee

they are supposed to send you notification of when & how much

the DD will be

the did well they said £xxx will come out of your account on the 16th (I just assumed it would come out of the card I gave them the details 2 months ago not one they have had on file for about 10yrs )

if they haven't then get it sorted with your bank via the DD guarantee

 

and get the charges [if any] reversed too.

 

dx

 

 

 

 

I personally don't use that card my hubby does for work so we can keep an eye on his expense's luckily there is an arranged overdraft on the card so the charges are only £1 but I will be asking for it back

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well I did mean nor know it was 10yrs old

 

of course not

 

a few months or a year maybe

anyway

I doubt, that is what has happened.

 

dx


PLEASE DONT HIT QUOTE IF THE LAST POST IS THE ONE YOU ARE REPLYING TOO.

MAKES A THREAD TWICE AS LONG TO SCROLL THROUGH!

please do not post jpg images directly to a topic..USE PDF ....READ UPLOAD.

 

WE CAN'T GIVE ADVICE BY PM - IF YOU SEND ME A LINK TO YOUR THREAD - I WILL BE HAPPY TO OFFER HELP THERE

Single Premium PPI Q&A Read Here

Reclaim mis-sold PPI Read Here

Reclaim Bank Account, Loan & Credit Card Charges Read Here

The CAG Interest Tutorial Read Here

spreadsheets 

 

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