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    • Hi I was being supplied my ovo after unknowingly being swapped from SSE.  My issues began when we had a smart meter fitted and our bills almost doubled overnight - we at the time assumed we were just paying not enough until then and just continued to pay the excess bills each. Month.    I would from time to time contact ovo and get faced with a call centre on South Africa of the most rude agents who would just hang up after hours of wait and I could not even get an acknowledgement of an issue with my meter.  At one point we were not in the property for like 4 months and the bills were coming just as high!  It was at this point I was sure something is not right and ovo only care to send bailiffs and started threatening us with a pay as you go meter despite me taking out a 3.5k loan to pay of my outstanding balance.  Around 1600 each on both gas and electricity.  This is where its gets really bad -  the very same day they sent me out a new bill saying the money paid already was only to cover up until the November previous and because its now Feb we owe another 1k.   By that August this had risen to over 3k and I still couldn't get anyone to even acknowledge a fault let alone fix it.    In despair I tried to swap suppliers and to my surprise octopus accepted us because even tho the debt is owed we are trying deal with.  During our time with them the bill was coming only on my wife's name as I was responsible for other bills and she this one - now that we owe them 3k they have magically started adding my name as well as my wife's to the same debt to apply double pressure and its showing on my experiwn report now with a question mark and 2700 showing in grey -  This was my wife's debt which we dispute we owe yet the have now sent me letter with both our names on from oriel and past due credit debt agencies - is this illegal and how can I get them to take my. Name of this and leave on wife's name as its so unfair they give us a both a defualt for wife's debt which we dispute anyway.    In the end about 3 weeks ago I wrote an email to their ceo and rishi sunak and low and behold for the first time in our history with ovo someone who spoke English contacted us and said she will look into our claim.    I explained to her that we feel our meter is faulty and despite me contacting them using WhatsApp email and phone I still have not got anyone to acknowledge a fault even. And that I dispute I Owe anything as my son was in hospital for 3 months and we stayed with him so house was empty and still. They were sending us super sized bills more than when we started at home.  She promised to investigate and a few days later replied that she is sorry for the poor customer service and offered us £50 compensation - however she also. Mentioned that she's attached statements for us confirming the payment for 3k I made was only up until Nov and in Feb despite me pay 3.5k nearly it's correct for them to bill. Me. Another £900 the very same day and she did not agree our meter was faulty and therfore the debt stands and she will not be calling it bcak from past due credit.  During my time with my new supplier post ovo, octopus I requested tehy check my. Meters because I felt they were faulty and over charging me and I got excellent response asking me for further details which I supplied and I got a. Response bcak within days to say my meter was indeed faulty and octopus have now remotely repaired it.   I then contacted the energy ombudsman and explained my situation how she at ovo tried to fob me off and demand I apy money we don't feel we owe due to faulty equipment we reported but ovo had to process or mechanism to deal with it or lodge complaint even without having to cc their ceo and our pm. And now I feel sick to think both husband and wife will get a 6  year default for debt which have a validity of a questionable nature.    I explained all this to the energy ombudsman and they accepted my case and I explained to them that my new supplier found my fault which ovo refueed to accept - I've uploaded the email from new supplier to ombudsman showing we had a fault.    My. Question is is there anything I can upload in defence of my case to ombudsman before they decide outcome ina few weeks    All advice greatly appreciated not only would I like advice on how to clear this debt but also how I can pursue ovo for compensation and deterrence for the future.  Thansk 
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TV License Coverage Problem


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So my problem is as thus.

 

I own a flat and do not watch TV but my tenant does. Since we had just moved in, I did not have a TV and certainly not a TV license. My tenant however bought a TV and said she would deal with the TV licensing issue and pay for it and I took her word for it.

 

A few days ago, I received a letter from TV licensing stating that it has not been paid and I would need to take action by the 17th of June, if not they would submit my address for investigation. So I asked my flatmate to send me the email confirming that the TV license has indeed been paid. She said she had definitely dealt with it but has not sent the email, with some cockamamie reasons. I contacted TV license and inquired if my address is covered and they said 'We cannot divulge information whether you are covered by TV licensing because of the data protection act'.

 

I was wondering what my next course of action should be?

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Personally i would ignore tv licencing and if they come to your house, ignore them and not open the door.

 

Regarding the DPA, that excuse is BS. It is YOUR flat so you have a full right to know if theres a licence held at that address or not.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

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Certainly ignore them, don't give them any details whatsoever, don't call them at all, if they turn up at your address you are under absolutely no legal obligation to talk to them or divulge any personal information whatsoever, shut the door.

 

No contact, no personal details, ignore all their petty threat letters.

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

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Unfortunately I already have contacted them. Whilst I did not give any personal details, I did however provide my address. Would that be a problem?

 

In regards to providing me with the information, is there a way I can force them to divulge information on my flat beyond taking them to court?

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I seriously wouldn't worry about them, what letters are they sending to your address, how are they addressed? to you personally or 'the legal occupier'?

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

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Hi Scared09

 

Aren't you chasing the wrong party for information? Write a letter to your flatmate stating that if she has not purchased a TV license, then she will pay the license fee, all fines, all court costs etc. Get her to sign it. Hold her accountable for her actions.

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Hi Bazooka Boo

They are addressed to the occupier. What would that mean?

 

Hi Rebel11

The point is not flatmate. The point is I want to know if the TV licensing has in their records, that the TV license for my flat has been paid for. Regardless of whether or not my flatmate has paid for it, if they do not have an account for it, I personally do not fancy going to court to fight it out seeing as she's moving out soon. Seeing as it is my flat, I believe I have a right to know what is being covered for my flat.

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Addressed to the Occupier means that they have no idea who lives there and never will unless you tell them.

 

There will be no court unless you decide to give TVL the information they need and allow them into your property whereby they get you to sign a document

where you say your guilty of the civil offence of not purchasing the TV tax.

 

Then when you go to court and the judge hands down a fine, of circa 2-300 quid, if you fail to pay that then it is a criminal offence.

The TV tax is dead in the water tbh, another couple of years and it will either be scrapped completely or it will go to subscription based for anyone wanting to watch their drivel.

 

Yes you get lots of scary looking letters claiming legal and lawful in the same sentence, and ''what to expect in court'' but these are about as much use

as indicators on a submarine, if you don't need a TVL to watch live broadcasts, then you can ignore them, no contact, if one of their commission based (£20 per victim)

knock your door, either ignore them, or tell them to go away as you don't purchase stuff on the doorstep.

 

Any notion of search warrants to search your property for a TV, are fake, the warrant does not give them the right of entry, tell the police who will be in tow (purely to prevent a breach of the peace, unless they have ideas above their pay grade) that they should leave and return with the correct documentation and shut the door.

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

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Fully agree with BB. It's a threat letter thats very carefully worded to get you to contact them so they can get a name on the address and start chasing you.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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If you don't respond they will send an ever increasingly threatening set of threatOgrams, and may even knock, but you don't have to speak or deal with them, just slam the door in their face and say nowt. They need people to stitch themselves up on the doorstep.

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There is a fb page that is also advising the same as others.

 

1 record them when they come to your door.

2 DONT TELL THEM OR COMFIRM ANYTHING.

3 Tell them to leave and dont come back. In writing tell them you dont have a tv dont need a license and remove there rights to access.

4 sit back and enjoy the peace.

OFT debt collection guidance

 

Please remember the only stupid question is the one you dont ask so dont worry about asking the stupid questions.

 

Essex girl in pc world looking 4 curtains 4 her pc,the assistant says u dont need curtains 4 a computer!!Essex girl says,''HELLOOO!! i,ve got WINDOWS!!'.

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The TV licence doesn't belong to the flat, it belongs to a person - so TVL are quite right in not being able to disclose if a licence is there or not. One licence will normally cover everyone living as a family unit within the flat, but it is feasible for some properties to require more than one licence (eg if you are not living as a family unit, in student halls for example, each bedroom will require a licence if they have a TV in there, and a tv in the lounge will be covered by any one licence in a bedroom).

 

The point is not flatmate. The point is I want to know if the TV licensing has in their records, that the TV license for my flat has been paid for.
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Good point but it does depend on what they have been told

OFT debt collection guidance

 

Please remember the only stupid question is the one you dont ask so dont worry about asking the stupid questions.

 

Essex girl in pc world looking 4 curtains 4 her pc,the assistant says u dont need curtains 4 a computer!!Essex girl says,''HELLOOO!! i,ve got WINDOWS!!'.

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Ignore them, they have nothing except a computer which sends out reams of deforestation on a monthly basis, there are four letters which are on a rotation,

one claiming to tell you ''what you need to know before court'' another that ''an investigation has been opened'' blah blah blah.

 

File them away under ignore, and if anyone does turn up at random, you can either laugh and shut the door, wave at them through the window, stand there with your arms folded not saying anything, just staring at them, ask them if they have mae an appointment? Any number of things really, they are as much use as indicators on a submarine.

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

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Bazooka Boo is correct, but if you say nowt and hold your phone up as if to film them trough the window, they usually scarper quickly

We could do with some help from you.

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Have we helped you ...?         Please Donate button to the Consumer Action Group

If you want advice on your thread please PM me a link to your thread

The bailiff: A 12th Century solution re-branded as Enforcement Agents for the 21st Century to seize and sell debtors goods as before Oh so Dickensian!

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