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    • Hi @BankFodder
      Sorry for only updating you now, but after your guidance with submitting the claim it was pretty straight forward and I didn't want to unnecessarily waste your time. Especially with this guide you wrote here, so many thanks for that
      So I issued the claim on day 15 and they requested more time to respond.
      They took until the last day to respond and denied the claim, unsurprisingly saying my contract was with Packlink and not with them.
       
      I opted for mediation, and it played out very similarly to other people's experiences.
       
      In the first call I outlined my case, and I referred to the Contracts (Rights of Third Parties) Act 1999 as the reason to why I do in fact have a contract with them. 
       
      In the second call the mediator came back with an offer of the full amount of the phone and postage £146.93, but not the court costs. I said I was not willing to accept this and the mediator came across as a bit irritated that I would not accept this and said I should be flexible. I insisted that the law was on my side and I was willing to take them to court. The mediator went back to Hermes with what I said.
       
      In the third call the mediator said that they would offer the full amount. However, he said that Hermes still thought that I should have taken the case against Packlink instead, and that they would try to recover the court costs themselves from Packlink.
       
      To be fair to them, if Packlink wasn't based in Spain I would've made the claim against them instead. But since they are overseas and the law lets me take action against Hermes directly, it's the best way of trying to recover the money.
       
      So this is a great win. Thank you so much for your help and all of the resources available on this site. It has helped me so much especially as someone who does not know anything about making money claims.
       
      Many thanks, stay safe and have a good Christmas!
       
       
        • Thanks
    • Hermes and mediation hints. https://www.consumeractiongroup.co.uk/topic/428981-hermes-and-mediation-hints/&do=findComment&comment=5080003
      • 1 reply
    • Natwest Bank Transfer Fraud Call HMRC Please help. https://www.consumeractiongroup.co.uk/topic/428951-natwest-bank-transfer-fraud-call-hmrc-please-help/&do=findComment&comment=5079786
      • 31 replies
    • Hermes lost parcel.. Read more at https://www.consumeractiongroup.co.uk/topic/422615-hermes-lost-parcel/
      • 49 replies

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hi does anyone have a letter template for this please

i have old council tax debt i have offered the council a payment plan etc but they still send bailiffs every few months (different one every time)

i did pay direct on line to the council after advice from cag but the council gave the moneys i paid to the bailiff firm

i want to pay direct again but is it possible to let the council know your paying them so that they do not send monies to bailiffs and is this a legally binding so they cant forward monies on

plus the change of rules now are they allowed to force entry or levy on someone else s car

 

thanks in advance

Dave and Mandy :mad2::lol:

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Can you give us more info? Are you considered vulnerable. Who is the bailiff and council?

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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no not vulnerable its wigan council the bailiffs are rundles

i have like i say paid council in the past via online but they paid it direct to rossendales since they came in the last 18 months 3 different firms been and returned it to council null bona or something like that

i have in the past a few years ago now offered to pay the council in installments but each time they said they weren't willing to do this and said the bailiffs would continue

although if they had it would be paid off now

i just wanted to know if i start to pay them now is there a way i could make sure the council used the money off my debt instead of payiong it to this latest firm rundles whom i had 5 letters off today posted via our post man all in all the amounts owed without charges come to around £1500.0

 

thanks

Dave and Mandy :mad2::lol:

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