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    • They have defended the claim by saying that the job was of unsatisfactory standard and they had to call another carpenter to remedy. My husband has text messages about them losing the keys a second time and also an email. What do they hope to achieve??? Most importantly,  as far as I have seen online, now I need to wait for paperwork from the court, correct?
    • The Notice to Hirer does not comply with the protection of Freedoms Act 2012 Schedule  4 . This is before I ask if Europarks have sent you a copy of the PCN they sent to Arval along with a copy of the hire agreement et. if they haven't done that either you are totally in the clear and have nothing to worry about and nothing to pay. The PCN they have sent you is supposed to be paid by you according to the Act within 21 days. The chucklebuts have stated 28 days which is the time that motorists have to pay. Such a basic and simple thing . The Act came out in 2012 and still they cannot get it right which is very good news for you. Sadly there is no point in telling them- they won't accept it because they lose their chance to make any money out of you. they are hoping that by writing to you demanding money plus sending in their  unregulated debt collectors and sixth rate solicitors that you might be so frightened as to pay them money so that you can sleep at night. Don't be surprised if some of their letters are done in coloured crayons-that's the sort of  level of people you will be dealing with. Makes great bedding for the rabbits though. Euro tend not to be that litigious but while you can safely ignore the debt collectors just keep an eye out for a possible Letter of Claim. They are pretty rare but musn't be ignored. Let us know so that you can send a suitably snotty letter to them showing that you are not afraid of them and are happy to go to Court as you like winning.  
    • They did reply to my defence stating it would fail and enclosed copies of NOA, DN Term letter and account statements. All copies of T&C's that could be reconstructions and the IP address on there resolves to the town where MBNA offices are, not my location
    • Here are 7 of our top tips to help you connect with young people who have left school or otherwise disengaged.View the full article
    • My defence was standard no paperwork:   1.The Defendant contends that the particulars of claim are generic in nature. The Defendant accordingly sets out its case below and relies on CPR r 16.5 (3) in relation to any particular allegation to which a specific response has not been made. 2. Paragraph 1 is noted. The Defendant has had a contractual relationship with MBNA Limited in the past. The Defendant does not recognise the reference number provided by the claimant within its particulars and has sought verification from the claimant who is yet to comply with requests for further information. 3. Paragraph 2 is denied. The Defendant maintains that a default notice was never received. The Claimant is put to strict proof to that a default notice was issued by MBNA Limited and received by the Defendant. 4. Paragraph 3 is denied. The Defendant is unaware of any legal assignment or Notice of Assignment allegedly served from either the Claimant or MBNA Limited. 5. On the 02/01/2023 the Defendant requested information pertaining to this claim by way of a CCA 1974 Section 78 request. The claimant is yet to respond to this request. On the 19/05/2023 a CPR 31.14 request was sent to Kearns who is yet to respond. To date, 02/06/2023, no documentation has been received. The claimant remains in default of my section 78 request. 6. It is therefore denied with regards to the Defendant owing any monies to the Claimant, the Claimant has failed to provide any evidence of proof of assignment being sent/ agreement/ balance/ breach or termination requested by CPR 31.14, therefore the Claimant is put to strict proof to: (a) show how the Defendant entered into an agreement; and (b) show and evidence the nature of breach and service of a default notice pursuant to Section 87(1) CCA1974 (c) show how the claimant has reached the amount claimed for; and (d) show how the Claimant has the legal right, either under statute or equity to issue a claim; 7. As per Civil Procedure Rule 16.5(4), it is expected that the Claimant prove the allegation that the money is owed. 8. On the alternative, as the Claimant is an assignee of a debt, it is denied that the Claimant has the right to lay a claim due to contraventions of Section 136 of the Law of Property Act and Section 82A of the consumer credit Act 1974. 9. By reasons of the facts and matters set out above, it is denied that the Claimant is entitled to the relief claimed or any relief.
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      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
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      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Dear Mr Burling,This is Mr ........ here.

 

I want inform you that the Hotel Admiral are overcharging Thomson guests and others in regards to the city tax and drinks. They are claiming city tax rates from guests as a 4 star hotel when they are clearly a 3 star (confirmed by Amy from Thomsons 24-7 team)

 

Last night following my conversation with Amy, I queried this with the receptionist at the Admiral. Following an initial attempt to fraudulently attain an extra 7 Euros, I pointed out the rules regarding the city tax which are widely accessible on the web. I was quickly refunded and given a receipt showing the new charge.

 

Although this sum is minimal, the point of principle is important. We have since spoken to all British guests and can confirm that they have also been overcharged. This makes the sums attained by this more concerning as they may run into hundreds of Euros per week.

 

We were disappointed by the support shown by Thomson when we raised this issue as they told us that they could not help us and this charge was completely at the discretion of the hotel. This is contrary to the advice they had previously given us regarding the charge being related to star rating.

 

We have also just discovered that many guests have been overcharged for their drinks with the hotel double charging for water. We have also fallen victim to this. Whilst the argument will be that guests sign for drinks and that the obligation is on them to check before signing, counter to this is the fact that there is clearly an attempt to write illegibly.

 

However I would be willing for Thomson to check the records against our receipt. We would also like to raise the fact that we complained to Thomson that there was no hot water and urine stains on the bedsheets.

 

We have subsequently discovered through our discussions with other guests that the same complaint was made by them and they received a £50 voucher. We are unhappy that we have not been given equal regard.

 

Lastly,we consider the fact that we were advised the hotel had a functioning pool to be be misleading and disappointing.There was no pool available to us at any point during our stay.

 

We are certain that as an ethical and responsible travel agent you will consider these points as concerning and disconcerting as we do and take appropriate action to make this right with us. I have photographic evidence of the stains and city tax/food overcharging if this should prove necessary.

 

Regards,

 

Reply Forward May 27

 

to david.burling Dear Mr Burling,

 

With no action taken to rectify the situation outlined in my complaint below, I write now to provide a further opportunity to make restitution.

 

I believe that the issues I raise in relation to my experience are important. Out with my complaint in relation to the facilities in our hotel, the tax issue is a particular concern to me morally and ethically.

 

Without action to investigate, report and compensate, clearly the case will be of pressing public interest.

 

Regards,

Edited by Anotherdisallusionedcust
Paras.
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can you add some lines breaks please

 

using the edit post icon in the grey toolbar below your post

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Booking Reference:

 

Case Reference:Issue Date:....Dear Mr.,,,

 

g,Thank youfor your e-mail to David Burling.

 

As part of a specialisedteam, fully trained to investigate and respond tocorrespondence addressed to our Board of Directors,

I’ve been asked to review your file today.

 

We arealways mindful of the importance of delivering greatcustomer service.

 

With that said, I am disappointed toread that you did not feel you had been delivered the levelof service that we strive to achieve.

 

I wouldlike to apologise again for the disappointment you facedwhilst you were away with us.

As previously advised I havebeen in contact with our Hotel Relations team and the localresort office. I

have informed them of the hotel attemptingto charge additional taxes on top of the local city tax

andalso to address the condition of the rooms.

 

Whilst Iappreciate the strength of your feeling regarding thismatter, unfortunately we will not be able to offer anyfurther compensation.

 

I canfully appreciate that you’ve felt disappointed on thisoccasion, and would like to reassure you that we takecustomer feedback very seriously,

so that we do ourutmost to rectify and prevent any further problems forfuture customers.

 

We will therefore make your comments knownto the relevant members of staff so that remedial action maybe taken.

 

I wouldlike to thank you for taking the time to contact usregarding this matter and do hope that despite your concernson

this occasion we will have the opportunity to renew yourcustom

 

in the near future.Yours sincerely,Chris Matcham After Travel Customer Support Advisor

 

-Directors OfficeAfterTravelCS email:[email protected]

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AND MY RESPONSE:Dear Mr Matchem,

 

Thank you for responding to my enquiry.

 

Whilst i appreciate your efforts on this occasion i would like to inform you that the resolution you have offered to me is unacceptable.

 

It seems that poor customer service is tolerable to Thomson's Holidays, judging by the tone of your email.

 

I would like to quote directly from your acknowledgement email:

 

"Your communication is important to us and we are committed to provide a satisfactory resolution"

 

As I have outlined this is not a satisfactory resolution.

 

Therefore this is the final opportunity I will offer to Thomson's before I release details to Watchdog and publicise details on social media.

 

Thank you for your help in this,

Edited by Anotherdisallusionedcust
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use the grey edit post pen icon at the bottom of each msg.

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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use the grey edit post pen icon at the bottom of each msg.

 

Sorry, maybe i'm missing something... after you select the edit post icon... then what? I've already done that, pressed enter next to each paragraph, it splits it up and then when i save, it reverts back. I'll happily take instruction

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Sorry, maybe i'm missing something... after you select the edit post icon... then what? I've already done that, pressed enter next to each paragraph, it splits it up and then when i save, it reverts back. I'll happily take instruction

 

Hello there. I've edited some paragraphs into your first post, hope I got it more or less right.

 

HB

Illegitimi non carborundum

 

 

 

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that's strange

 

did you copy and paste your posts from a word processor application?

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Share on other sites

For attention of C.... M.....,

Thank you for your phone call earlier this evening. It was good to finally receive acknowledgement of my lack of satisfaction although, disappointingly, it was necessary to publish details online in order to facilitate this.

I acknowledge your offer of £50.00 in Thomsons vouchers. As I explained I do not feel this is satisfactory.

In our conversation you asked me what I would like to happen in order to improve things. I explained that I would rather allow Thomsons to reflect and make a decision. You then clearly stated Thomsons position was that the offer of vouchers was sufficient.

As I mentioned to you, I was driving at the time of your call and now that I have had the opportunity to reflect on Thomsons position, I am prepared to outline the steps necessary to make the situation better:

1) Thomsons should instruct a full investigation into the city tax operations of their hotels in Sorrento. This should include details of the amounts gathered by hotels from Thomsons customers via the tax and referenced against the official star rating.

2) A clear explanation in Thomsons brochures, websites and wider publications, and through training of Thomsons staff, of the city tax and how this will operate for Thomsons customers. This is the obligation to keep customers informed when traveling with you.

3) Thomsons should make contact with each customer who has stayed in the Admiral Hotel in recent times, and compensate those found to have paid extra city tax as a result of the fraudulent transactions conducted by the staff of the hotel. I am certain this will be of interest to the customers who we stayed alongside, who were all duped into paying extra tax.

4) A written apology to myself, along with acknowledgement of the action to be undertaken to provide reassurance that Thomsons respects the right of their customers to be treated with honesty and respect.

5) A clamp down on the overcharging for drinks and water, which also occurs at this hotel.

I look forward to receiving your response,

Regards,

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