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    • They have defended the claim by saying that the job was of unsatisfactory standard and they had to call another carpenter to remedy. My husband has text messages about them losing the keys a second time and also an email. What do they hope to achieve??? Most importantly,  as far as I have seen online, now I need to wait for paperwork from the court, correct?
    • The Notice to Hirer does not comply with the protection of Freedoms Act 2012 Schedule  4 . This is before I ask if Europarks have sent you a copy of the PCN they sent to Arval along with a copy of the hire agreement et. if they haven't done that either you are totally in the clear and have nothing to worry about and nothing to pay. The PCN they have sent you is supposed to be paid by you according to the Act within 21 days. The chucklebuts have stated 28 days which is the time that motorists have to pay. Such a basic and simple thing . The Act came out in 2012 and still they cannot get it right which is very good news for you. Sadly there is no point in telling them- they won't accept it because they lose their chance to make any money out of you. they are hoping that by writing to you demanding money plus sending in their  unregulated debt collectors and sixth rate solicitors that you might be so frightened as to pay them money so that you can sleep at night. Don't be surprised if some of their letters are done in coloured crayons-that's the sort of  level of people you will be dealing with. Makes great bedding for the rabbits though. Euro tend not to be that litigious but while you can safely ignore the debt collectors just keep an eye out for a possible Letter of Claim. They are pretty rare but musn't be ignored. Let us know so that you can send a suitably snotty letter to them showing that you are not afraid of them and are happy to go to Court as you like winning.  
    • They did reply to my defence stating it would fail and enclosed copies of NOA, DN Term letter and account statements. All copies of T&C's that could be reconstructions and the IP address on there resolves to the town where MBNA offices are, not my location
    • Here are 7 of our top tips to help you connect with young people who have left school or otherwise disengaged.View the full article
    • My defence was standard no paperwork:   1.The Defendant contends that the particulars of claim are generic in nature. The Defendant accordingly sets out its case below and relies on CPR r 16.5 (3) in relation to any particular allegation to which a specific response has not been made. 2. Paragraph 1 is noted. The Defendant has had a contractual relationship with MBNA Limited in the past. The Defendant does not recognise the reference number provided by the claimant within its particulars and has sought verification from the claimant who is yet to comply with requests for further information. 3. Paragraph 2 is denied. The Defendant maintains that a default notice was never received. The Claimant is put to strict proof to that a default notice was issued by MBNA Limited and received by the Defendant. 4. Paragraph 3 is denied. The Defendant is unaware of any legal assignment or Notice of Assignment allegedly served from either the Claimant or MBNA Limited. 5. On the xx/xx/2023 the Defendant requested information pertaining to this claim by way of a CCA 1974 Section 78 request. The claimant is yet to respond to this request. On the xx/xx/2023 a CPR 31.14 request was sent to Kearns who is yet to respond. To date, xx/xx/2023, no documentation has been received. The claimant remains in default of my section 78 request. 6. It is therefore denied with regards to the Defendant owing any monies to the Claimant, the Claimant has failed to provide any evidence of proof of assignment being sent/ agreement/ balance/ breach or termination requested by CPR 31.14, therefore the Claimant is put to strict proof to: (a) show how the Defendant entered into an agreement; and (b) show and evidence the nature of breach and service of a default notice pursuant to Section 87(1) CCA1974 (c) show how the claimant has reached the amount claimed for; and (d) show how the Claimant has the legal right, either under statute or equity to issue a claim; 7. As per Civil Procedure Rule 16.5(4), it is expected that the Claimant prove the allegation that the money is owed. 8. On the alternative, as the Claimant is an assignee of a debt, it is denied that the Claimant has the right to lay a claim due to contraventions of Section 136 of the Law of Property Act and Section 82A of the consumer credit Act 1974. 9. By reasons of the facts and matters set out above, it is denied that the Claimant is entitled to the relief claimed or any relief.
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      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Dear Mr Murai,

CAMELON BRANCH OF KWIK FIT 100 Glasgow Road Falkirk FK1 1XS

 

I would like to bring to your attention serious concerns regarding contact I have had with the above branch of Kwik-fit. I have been a long and loyal customer of Kwik-Fit. In this spirit, I purchased Marangoni Tyres from Kwik-Fit on the 6th of October 2012 to place onto Mercedes c180K for winter tyres. I have recycled them, alternating between summer and winter tyres. On Saturday the 7th June, I hit an object on the road which punctured my tyre. I was reassured in the knowledge that given the extended warranty the manufacturer places on this tyre, Kwik-Fit would be well placed to help me with my issue.

 

I took the car to Kwik-Fit Camelon, for inspection on Tuesday the 10th of June and the fitter advised me that to return with a receipt the next day. I duly did, only to be told that the year’s warranty had expired. I then informed the fitter that Marangoni are unique in offering a lifetime guarantee for accidental damage. The link here for provides details:

 

http://tyre.marangoni.com/Azienda/Warranty/Warrantyfolder.aspx#.U5jBDXamU1I

 

 

The fitter said he would need to speak to his manager. The manager (Alan) then came over and aggressively said “what’s the problem?” I explained the situation to him. He put it to me that Kwik-Fit do not offer the warranty and it’s only 1 year of cover. I said that was in contrast to Marangoni’s manufacturer guarantee.The manager Alan, then became visibly angry and raised his voice saying, aggressively “To be honest with you, I don’t care what Marangoni say. I’m telling you that we do what we offer, and i’m not interested in anything else. As far as i’m concerned it’s your problem, take it up with Marangoni!” I was quite perturbed by this reaction and said “no, i’ll take it up with your manager” and asked for his details.

 

Alan provided Wayne’s (The area manager) mobile number.I called Wayne at lunchtime today and to be honest, am less than impressed by his customer service. He repeated (many, many times) that indeed Alan was correct about the warranty. After much discussion, he eventually offered to take the tyre and send it to Marangoni to see if they would honour the warranty. I said that I would be delighted take him up on the offer. I then told him about the aggression and the disrespect I felt I had received. Wayne then explained that “as I wasn’t there, I can’t comment” I asked him what he was going to do about this and he said “nothing”. I clarified, asking “you won’t speak to him about this, or investigate it?” He said “no” I eventually had to terminate the call because Wayne was continually speaking over me. I clearly asked him to listen to me and told him he wasn’t listening to me several times, but he was at this point, quite frankly, ranting.

This is clearly an unacceptable outcome from the original complaint.For 10 years, I have worked in public service and if I was to treat a member of the public with the aggression and disrespect that I have been subjected to in my dealings over this minor issue, an investigation of complaint would take place and if upheld, I would be disciplined.

 

My complaint centres around this key principle- customers and moreover people in general, should never be subjected to abuse/shouting/aggression in any interaction, even when disagreement occurs.

 

In this measure, Alan and Wayne have fallen well short of the mark. As a result, I will take my business elsewhere in future and at the age of 32 and in the prestige market, I would surely have continued a mutually beneficial relationship with Kwik-Fit had this not happened. I would like to know the following:

 

1.What is the procedure that Kwik-Fit operates in order to deal with customers who have been subject to aggression and disrespect? Is it as Wayne suggests- to do nothing? Not to investigate, not to redirect? Not to support their staff to strive for better customer relations and dispute resolution?

 

2-Are Kwik-Fit staff trained to be aware of Manufacturers Warranties? Do they receive training in the procedures in place to support customers wishing to claim under these. It seems in this case they clearly do not.

 

3-What will Kwik-Fit do to help and support customers like myself who have suffered in this way?

 

I look forward to your response and would like to thank you for reading my complaint. I apologise for it’s length, but I felt it important that you should both appreciate the situation in full, and get a sense of my own frustration and upset.

 

Regards,John Young

Edited by Anotherdisallusionedcust
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Hi Another

 

Welcome to CAG

 

In order for the guys here to read your post, you need to add spaces to create paragraphs.

 

Hi, Thanks for the welcome, glad to be here. Yeah, i do write in papagraphs and headings but for some reason it's not allowing this to happen. After you click "edit post" and then put in paragraphs by pressing enter? what next as, when i did this in the OP, it reverted immediately back.I'mtryingitnow

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Any browser that has javascript disabled will do exactly what you are suffering from. It is a particular problem with this forum - I don't get it on other forums.

 

And an annoyance if you are running temporary permissions with Noscript on Firefox like me.

 

Hopefully your home browser will be OK. If not, report your original post (by pressing the triangle icon at the bottom of it) and ask a mod to punctuate your post.

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You know, this whole thing got me thinking and i started asking around work about people's experiences of kwik fit and "extended warranties" on tyres. Many had paid more than originally, even when the warranty for "defects" kicked in. This is because the companies hike their price when dealing with a warranty claim so you end up paying through the nose. Chances are if you called up and priced it, agreed the price then took your damaged tyre to them you'd catch them out.

Mostly though, the warranties were worthless and never paid out. Another PPI???? lol

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Hi guys, thanks for the advice. obv javascript was disabled... edited post above

 

 

JavaScript updates are a major source of malware so the majority of savvy companies won't allow it. It's also worth remembering on a home computer when an update wants to download without being asked. In the case of Java it would be safer to say no and then go to the Oracle site and get the download yourself.

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Hi,

 

We are sorry to hear about this and we'd like to look into this for you. Please email [email protected] with your vehicle registration number and a contact telephone number and we will ensure this is looked in to.

 

Kind regards,

Kwik Fit Customer Service

[email protected]

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