Jump to content


  • Tweets

  • Posts

    • Yep, I read that and thought about trying to find out what the consideration and grace period is at Riverside but not sure I can. I know they say "You must tell us the specific consideration/grace period at a site if our compliance team or our agents ask what it is"  but I doubt they would disclose it to the public, maybe I should have asked in my CPR 31.14 letter? Yes, I think I can get rid of 5 minutes. I am also going to include a point about BPA CoP: 13.2 The reference to a consideration period in 13.1 shall not apply where a parking event takes place. I think that is Deception .... They giveth with one hand and taketh away with the other!
    • Six months of conflict have also taken a heavy economic toll.View the full article
    • the Town and Country [advertisments ] Regulations 2007 are not easy to understand. Most Council planing officials don't so it's good that you found one who knows. Although he may not have been right if the rogues have not been "controlling" in the car park for that long. The time only starts when the ANPR signs go up, not how long the area has been used as a car park.   Sadly I have checked Highview out and they have been there since at least 2014 . I have looked at the BPA Code of Practice version 8 which covers 2023 and that states Re Consideration and Grace Periods 13.3 Where a parking location is one where a limited period of parking is permitted, or where drivers contract to park for a defined period and pay for that service in advance (Pay & Display), this would be considered as a parking event and a Grace Period of at least 10 minutes must be added to the end of a parking event before you issue a PCN. It then goes on to explain a bit more further down 13.5 You must tell us the specific consideration/grace period at a site if our compliance team or our agents ask what it is. 13.6 Neither a consideration period or a grace period are periods of free parking and there is no requirement for you to offer an additional allowance on top of a consideration or grace period. _________________________________________________________________________________________________________________So you have  now only overstayed 5 minutes maximum since BPA quote a minimum of 10 minutes. And it may be that the Riverside does have a longer period perhaps because of the size of the car park? So it becomes even more incumbent on you to remember where the extra 5 minutes could be.  Were you travelling as a family with children or a disabled person where getting them in and out of the car would take longer. Was there difficulty finding a space, or having to queue to get out of the car park . Or anything else that could account for another 5 minutes  without having to claim the difference between the ANPR times and the actual times.
    • Regarding a driver, that HAS paid for parking but input an incorrect Vehicle Registration Number.   This is an easy mistake to make, especially if a driver has access to more than one vehicle. First of all, upon receiving an NTK/PCN it is important to check that the Notice fully complies with PoFA 2012 Schedule 4 before deciding how to respond of course. The general advice is NOT to appeal to the Private Parking Company as, for example, you may identify yourself as driver and in certain circumstances that could harm your defence at a later stage. However, after following a recent thread on this subject, I have come to the conclusion that, in the case of inputting an incorrect Vehicle Registration Number, which is covered by “de minimis” it may actually HARM your defence at a later stage if you have not appealed to the PPC at the first appeal stage and explained that you DID pay for parking and CAN provide proof of parking, it was just that an incorrect VRN was input in error. Now, we all know that the BPA Code of Practice are guidelines from one bunch of charlatans for another bunch of charlatans to follow, but my thoughts are that there could be problems in court if a judge decides that a motorist has not followed these guidelines and has not made an appeal at the first appeal stage, therefore attempting to resolve the situation before it reaches court. From BPA Code of Practice: Section 17:  Keying Errors B) Major Keying Errors Examples of a major keying error could include: • Motorist entered their spouse’s car registration • Motorist entered something completely unrelated to their registration • Motorist made multiple keying errors (beyond one character being entered incorrectly) • Motorist has only entered a small part of their VRM, for example the first three digits In these instances we would expect that such errors are dealt with appropriately at the first appeal stage, especially if it can be proven that the motorist has paid for the parking event or that the motorist attempted to enter their VRM or were a legitimate user of the car park (eg a hospital patient or a patron of a restaurant). It is appreciated that in issuing a PCN in these instances, the operator will have incurred charges including but not limited to the DVLA fee and other processing costs therefore we believe that it is reasonable to seek to recover some of these costs by making a modest charge to the motorist of no more than £20 for a 14-day period from when the keying error was identified before reverting to the charge amount at the point of appeal. Now, we know that the "modest charge" is unenforceable in law, however, it would be up to the individual if they wanted to pay and make the problem go away or in fact if they wanted to contest the issue in court. If the motorist DOES appeal to the PPC explaining the error and the PPC rejects the appeal and the appeal fails, the motorist can use that in his favour at court.   Defence: "I entered the wrong VRN by mistake Judge, I explained this and I also submitted proof of payment for the relevant parking period in my appeal but the PPC wouldn't accept that"   If the motorist DOES NOT appeal to the PPC in the first instance the judge may well use that as a reason to dismiss the case in the claimant's favour because they may decide that they had the opportunity to resolve the matter at a much earlier stage in the proceedings. It is my humble opinion that a motorist, having paid and having proof of payment but entering the wrong VRN, should make an appeal at the first appeal stage in order to prevent problems at a later stage. In this instance, I think there is nothing to be gained by concealing the identity of the driver, especially if at a later stage, perhaps in court, it is said: “I (the driver) entered the wrong VRN.” Whether you agree or not, it is up to the individual to decide …. but worth thinking about. Any feedback, especially if you can prove to the contrary, gratefully received.
    • Women-only co-working spaces are part of the new hybrid working landscape, but they divide opinion.View the full article
  • Recommended Topics

  • Our picks

    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like
  • Recommended Topics

Catalogues


Laura Cooke
style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 6285 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

Do you have to send £10 for each sar from catalogue companies? how do you know which company are related to which? such as Littlewoods, Great-Universal, Studio Cards, such as Studio Cards why is it that you can claim the administration costs back, I thought this was a charge allowed for allowing you to pay monthly?

Link to post
Share on other sites

Not necessarily. the £10 is the maximum any firm can charge for providing the information, and just last week my speculative SAR request asking for the information but noting that if there were errors I'd be seeking reimbursement of my SAR fees, resulted in them providing the information at no cost (Halifax & MNBA). Some can prove sticky, but for the cost of a stamp, it's worth the effort to ask them to provide the information, and wait for them to advise any charge (if appropriate).

Link to post
Share on other sites

Sorry to be a pain but any idea of the list of catalogues I have provided on 31st October whom is related to one group if I apply to Littlewoods is the others part of Littlewoods group? if not who are they belonging to and do you need to know account numbers? as I have none

Link to post
Share on other sites

Yes - it is available on this site's 'Template's' Section - I only modified it where I was offering to pay them £10 for the information, I removed this to ask if any fee was required by them for the information (it might only be £5!), but as I mentioned, two gave the information for free. Regarding which companies are related to whom, you'll need to visit their websites to see who the holding companies are - If three are owned by Littlewoods, send a single S.A.R - (Subject Access Request) request, giving the three A/c numbers. All data should be provided for the same fee.

Link to post
Share on other sites

You've a problem! You could contact each firm individually and ask them if they could identify your account number and advise. If the details still exist they could let you knoe and you could then consolidate them, but if you have know records going back to provide these details, your chances of success are slim.

Link to post
Share on other sites

Need some advice on Littlewoods, I had a debt with them which I was paying £8 a month standing order from my bank on the 28th September I received a debt letter from Wescott stating I had to pay £119.92 I rang them they said I`d missed payments so account was passed to them I rang Littlewoods who said they had not received June or Septembers payments. I paid Wescott off and investigated my on line statements showed no payments had been missed, I rang Littlewoods since then it`s been a shambles stating that they had not had any correspondence from Westcott showing I`d paid the debt off all sorts of excuses etc, meanwhile another £8 goes out my bank to them on the 5th October. This meant I paid Westcott £119.92 this included the June & September payments that Littlewoods say were missed but infact they had already been paid this and also the October 5th payment that had gone out to them before I managed to stop payments meaning I have overpaid them by £24. I sent Littlewoods a letter and a copy of the statements as they requested this these were sent recorded delivery on the 9th October I have rung twice they state their records have not been updated, they have not had June`s payment still but admit having the others and they say they have had no letter and bank statements off me which they have they were signed for on 11th October, they say the most they will owe me is £8 but it`s £24 any advice appreciated it`s the principle here not the money they are being arrogant and total liars about my money and correspondence, now they want me to send bank statements again why should I? they have had them!!

Link to post
Share on other sites

Your problem was dealing with Wescott at all - this adds an additional complication to an already complex administration minefield. Forget about 'proving' payments by sending statements - provide them (by letter) with the dates and amounts paid, and the amount you paid Wescott, to reach a total amount due to Littlewoods. Explain you have alreadt sent some statements, but as this matter has not been handled to your satrisfaction you will stop the monthly payment until they confirm they have received the payments listed and have credited your account accordingly.

Link to post
Share on other sites

Buzby you have misunderstood me The debt is paid off I was paying a monthly amount by standing order with my bank to Littlewoods, but suddenly out of the blue i received a Westcott deby collecting letter I paid The remainding balance off to them but meanwhile found out that it wasn`t true that payments had been missed by the bank the reason given for it going to Westcott. Littlewoods admit they have had the balance off Westcott (They didn`t at first)

My account is now clear what my argument is I sent the full amount owed which included the payments they said had been missed in June and September so that was £16 I had paid over meanwhile whilst this is going on my bank sent another £8 for the 5th october payment so all in all they have had £24 extra I have requested it back and sent copies of my bank statements by recorded delivery, which they deny receiving yet they signed for them on 11th october they maintain I have only overpaid by £8. They are asking for statements again which I am not prepared to send as how can I be assured this fiasco will not continue with them keep denying having received things? I have no idea what my next move is

Link to post
Share on other sites

How much was paid to Westcot? (You said you 'paid them off'). What isn't clear is did Westscot pass the money they demanded to Littlewoods? If not, this might explain the difference. As to LW saying they want to see your statements again - I do think once is enough. If you've overpaid by £24 and have the bank statements to prove it, the first thing you do is find out if they've wrecked your credit record because of this, and (2) Make a written demand for your overpayment, back. If they don't send it within a reasonable time, go to the Small Claims court and get it that way.

Link to post
Share on other sites

Paid Westcott the full amount left to pay debt off which was £119.92 they did pay this to Littlewoods and they have confirmed they have now had this. I demanded my money back on 9th October by letter sent the statements from my bank clearly marking that all monthly payments had been made and none ever missed, he was still saying today "Not had June`s payment" I told him I would make a claim in small claims court he silently chuckled!! how much would taking it to court cost me and would I get this back along with the £24, they might ignore that as they have everything else, I mean the arrogance of them today stating that had no contact from me when infact they signed for the letter I sent on the 11th October, all they keep doing is fobbing me off with a different excuse everytime I ring, thanks for keep advising very much appreciated

Link to post
Share on other sites

It wont cost you very much to issue a summons in the county court, If you win in court Littlewoods would have to pay your court fee costs plus up to £50 expenses.

 

If you lose it could cost you 3-400 Pounds for their costs,but if you are absolutely certain you can prove they owe you £24 :00 Just go to the court and issue the summons.

Theyll pay up plus your court fee.

 

Sparkie 1723

Link to post
Share on other sites

Whilst it is true 'the loser pays' in the Small Claims track this is very mich at the discretion of the Judge, so for such a simple action and small amount, even in the unlikeley event of you losing, your personal loss would only be the amount you paid to raise the action, nothing more. In Scotland, our Small Claims track is just £7.50 for amounts under £50, so I'm sure the English equivalent will be similar. You'll find the court office most helpful in form filling, OR you could use the online MoneyClaim service.

Link to post
Share on other sites

It wont cost you very much to issue a summons in the county court, If you win in court Littlewoods would have to pay your court fee costs plus up to £50 expenses.

 

If you lose it could cost you 3-400 Pounds for their costs,but if you are absolutely certain you can prove they owe you £24 :00 Just go to the court and issue the summons.

Theyll pay up plus your court fee.

 

Sparkie 1723

 

Sparkie, you are making this scarier than it is. Awards of costs in small claims is at judge's discretion, and usually if claimant has been vexatious. SO no, it will NOT cost "3-400 pounds" to Laura. If defendant were to even try to claim that type of cost for a less than £50 worth of claim, the judge would stamp on them from a great height, and quite rightly so too.

 

Besides, she has proof of all payments she has made. They're saying the June payment's missing. As long as she can show she made payment, how much more proof can she need?

 

Laura, the issuing of claim will cost you £30 for such a small amount, reclaimable (+ 8% APR you add on to your claim). (You may be exempt if you are on certain benefits) If you are serious about it, you need to read up the step-by-step and FAQs in the Library to familiarise yourself with the process.

 

Don't phone them anymore. From now on, you do it in writing., as you'll need to show the judge evidence you have given them plenty of time to sort it out.

Link to post
Share on other sites

hi was just hoping for some advice from anyone who can prhaps offer some advice.

i purchased a leathe suite from kays catolouge exactly one year ago on a buy now pay later terms.

my account has fallen into arrears and currently being pursued by moorcroft which is fine but the problem i have is during this time i have been really dissapointed with the suite as far as i am concerned it is fit for the skip all the leather is peeling off and all the dye is coming off its really bad.

so i made it quite clear that i wouldnt agree a payment plan until the sofa was either repaired or replaced as i was protected under the sale of goods act 1979 which states goods should be of satisfactory quality and they were in breach of this.

 

some months down the line they agreed to send a apholster round who prepared a report on there behalf.

 

the report came back the sofa couldnt be repared and when would i like the suite to be picked up so i asked would i be getting replacment she said she couldnt replace it as i no longer had an account with them due to it being passed to moorcroft.

 

the point is im not asking for more credit im asking for the sofa i allready have to be replaced as the one i have is of unsatisfactory quality.

how can they expect me to have the sofa picked up with three small children left with nothing to sit on due to there poor quality suite ,yes they are offering a refund but thats not what i asked for.

 

can any one help with this im definatly considering damages/comensation

but am unsure how i do this.

Link to post
Share on other sites

Just got a few minutes so wanted to thank folk for the latest advice, see my hubbie suffered a heart attack Thursday and as been on ICU so now hese on the mend looked in on here. I will write a letter and warn Littlewoods that if they ignore my request I will file a claim against them any idea how I should word it would appreciate this as right now a bit pushed to see to things myself many thanks everyone

Link to post
Share on other sites

Have you completed your SAR? Until you have the details from them you cannot really know with any certainty that you have claimed all the relevant amounts. Get this information first, then send your letter of claim to Littlewoods. You'll be surer of your ground, and they'll now you're serious! Glad hubby is on the mend!

Link to post
Share on other sites

Buzby shall I send this to the address I have been writing to Littlewoods debt collection P.O.Box 6570 L70 1W2? by sending for my sars will they automatically send all details about any of the companies I have had dealings with within their group or do I have to specifically name them? could do with every penny at moment thanks for the help and concern:) did get a letter off Wescott confirming account owing to Littlewoods is now paid off in full and settled

Link to post
Share on other sites

No - you need to send it to their Data Compliance Officer, if you phone them and ask they might (just!) know, but for the 'real' address, check the website of the Information Commissioners Office ICO - this gives a list of all firms allowed to process data, and the person responsible. In the absence of them knowing, the ICO site is your next port of call.

Link to post
Share on other sites

I want to send for sars from Littlewoods but have no idea of address got 100 Old hall St Liverpool this commissioners thing could not find anything on there didn`t understand what to do on that site no addresses for any companies so gave up. Will I ask Littlewoods to send details of any accounts they have on me such as with kays I know i had an account with them and Great Universal all in their group, I don`t have any account numbers for them

Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?


×
×
  • Create New...