2nd hand car, faulty, repaired without dealer contact

[kp278]

Hi

 

I realise I've gone about this the wrong way, but

 

I bought a car for £4700, Fiat, 2009, 44000 miles, from an independent dealer, 25th April. Paid £1200 deposit on credit card and £3500 on hire purchase.

 

Travelled 1000 miles in 5 weeks, car developed a fault with suspension.

 

I called the warranty company to advise the car had a problem with suspension, they advised to take it for diagnosis and have the garage call them prior to carrying out fix.

 

The garage called them to advise of fault with rear shock absorbers, the warranty company advised they don't cover shock absorbers (wear & tear part i guess).

 

In my haste I requested the garage carry out the work, without first contacting dealer.

 

I have kept the faulty parts.

 

I know I should give the dealer an opportunity to repair the vehicle first, but is there anything I can hit them with, or am I literally going in and hoping for goodwill contribution?

 

Thanks, Kristian

[rebel11]

Hi kp278

 

You could contact your Card Provider, ask them if you can do a Section 75 claim, you will need to persist.

 

http://www.which.co.uk/consumer-rights/regulation/section-75-of-the-consumer-credit-act

 

Amend the correct template, send it Recorded Delivery.

 

Have a read of the following:-

 

http://webarchive.nationalarchives.gov.uk/20140402142426/http://www.oft.gov.uk/shared_oft/reports/676408/oft1241.pdf