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    • It sounds as if they need better algorithms or another way to check. DWP algorithm wrongly flags 200,000 people for possible fraud and error | Housing benefit | The Guardian WWW.THEGUARDIAN.COM Exclusive: Two-thirds of housing benefit claims marked as high risk in last three years were legitimate, figures show  
    • I'm afraid that both yourself and we will need to see the claim form as a basic minimum. As this person has issued proceedings, we can't go any further at all without understanding the detail of what they are claiming on the basis of the claim. When you receive a claim form then you might normally respond within 14 days either with a defence or an acknowledgement of service. If you don't respond with either of these then the claimant can go ahead and obtain a judgement against you in default and that then becomes a bit tricky and also a bit expensive to overturn – called "a set-aside" If you don't file a defence but you supply an acknowledgement, then you get a further 14 days so up to 28 days to file a defence. I understand that you have had difficulties accessing the claim form. I'm afraid I don't know why that is not sure how much help we can give you on that. You're going to have to do this is a matter of urgency whatever the runs are rights of your position are. Once we understand the claim form, then we can advise you as to the next step and also we can put the claim in the context of your own story and decide how best to defend. I'm at a bit of the lost to give any more constructive advice at this point. Access to the claim form is essential. You could telephone the County Court business centre which I think is in Northampton. They have a helpline and maybe they can give you some solutions – but in the meantime, why can't you access the password reset? Have you checked your spam folder?
    • Thanks very much BankFodder, your help is invaluable and I will read through it more carefully this evening.  At this time I am not aware of any information I have left out. And thanks to jk2054, I realised after sending it about the third party rights, you are absolutely correct and I will proceed as standard BOC claim. I'll come back with any questions once I've had a thorough re-read and so I hope to get the letter emailed and posted early this week so I can start the 14 day clock. Thanks again, M
    • The original LOC is wrong. You are nothing to do with third party rights.   you placed the order on EVRi's website so there is no third party rights in it, its a standard BOC claim
    • nike pre provide the labels arguably here the easiest target is nike because they will give in very easily.  
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 

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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.


      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Ovo Electricity / Southern Electricity Issue

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Afternoon all,


Could really do with some advice if possible. It's a bit of a long story but I will get through it as quickly and accurately as possible.


On 13th June 2013 the wife, the kids and myself moved house (we rent with a HA).


When we moved into the house we already knew, through speaking to one neighbour, that the property had been empty for a while due to flooding.


Our Housing officer informed us that electric was supplied from Southern Electric,

we took meter readings and phoned Southern Electric up.

There is no gas supply to the property (or to the village for that matter - very rural).

We set up a direct debit for £65 per month.


For the first few months living here any post that came for the previous tenant we would bundle together

and hand into the HA once we were going past (we had no forwarding address).

Once it got past about 6 months we just threw the letters in the bin tbh.


About 3 weeks ago we got a letter that was addressed to Miss D xxxx/current occupier, so I opened it.


It was a letter from a debt collection agency (face 2 face) operating on behalf of Ovo electricity, demanding £2150.50.


I called Ovo to explain that we don't owe this debt, we are with Southern Electric.

The guy said to me that was fine and that he would update their records immediately.


However, Monday, we were away on holiday and didn't get home until Monday evening,

a doorstep collector turned up at our house and obviously as we were not there put a card through the door to say that he called. Again,


I called Ovo to complain, saying we didn't owe this debt and that we are with Southern Electric.


However, at this point the chap turned around and said, no you are with Ovo.


They, as it turns out do supply our property with electric, not Southern Electric, and have done since December 2011.

The chap said there was a request from Southern Electric back in March 2013 to take over supplying the property,

but Ovo denied it as there was debt outstanding.


It turns out this was our HA asking Southern Electric to supply it when they were doing the necessary work on the property when the last tenant left.


I phoned Southern Electric to check this out, and after about 30 mins of investigation

they confirmed that indeed Ovo do supply the property, not Southern Electric.


The lady I spoke to said she would raise a formal complaint on my behalf, but this could take a few months to sort out.

Obviously Southern Electric have about £750 of my money.


Which leads me on to Ovo.


After all this I gave the chap at Ovo our current meter readings.

It turns out since we have been here we have used £1650 of electric,

so we were massively underpaying Southern.


The reason Southern didn't spot it earlier was because all there bills/statement were estimates.


The chap at Ovo said to cover current consumption we would need to pay £135 per month - that's fine.


However, he also said the debt of £1650 needs to be cleared in 12 months.


There is no way I can do that.

It would push my bill up to about £275 per month (until I get the refund from Soutern), then down to £220, which I just can't afford.


The guy did say the only way they will extend the debt is through pre-pay meters,

but they just are not practical where we live.


Our nearest pay point shop is nearly 7 miles, and even in this winter, which wasn't that bad by all accounts,

we couldn't get out the village for about a week in total through flooding etc.


I did, in another conversation, ask them to fit a smart meter as you can top them up online which would be fine,

but he said our meter isn't compatible, and as they didn't have to do it until 2020 or something they wouldn't do it.


I have told Ovo I can afford £175 per month, but they won't accept.


So, what do I do?

I have left it that Ovo are going to call me next Wednesday to set up a repayment plan of £275,

which in all good conscious I can't do because I can't afford it.


I have called Soutern god knows how many times to sort out getting my money back (and compensation)

and just get told it is going through the complaints system.


Southern are trying to push the blame onto Ovo, saying they should have contacted me well before now.


I feel we are being right royally screwed here, and don't know where to turn!



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if they didn't come read the meter that's THEIR PROBLEM NOT YOURS.


you shouldn't have to pay for THEIR MISTAKE.


i'd be taking this to the energy ombs

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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