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Faulty Samsung S5 - Would Argos repair or replace? ***Resolved***


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Hi all,

I bought an S5 on the day of launch from Argos however it has developed a fault with the front camera. It seems it's fairly known with the first batch possibly - camera works but there is what seems to be a plastic/metal piece that is covering half of it. It's come out of nowhere and is behind the screen. I work in phone repairs etc so I know it's not a crack etc.

 

Normally I would expect repair or replace but with the S5 being water proofed from manufacturer, I am unsure how a repair would work as the seals would be broken and no longer water proof. Its; the reason we do not touch S5's and the Xperias that are water-resistant.

 

So any idea before I try and find a local Argos on what they would do in a situation like this?

Obviously being without a phone this day and age is not really on. The condition of the phone is as new and still has the various stickers in-place. Boxed items also are unused.

 

Issue is seen here:

http://forums.androidcentral.com/samsung-galaxy-s5/394754-galaxy-s5-front-camera-ring-piece-loose-defective.html

 

http://forums.androidcentral.com/samsung-galaxy-s5/388663-front-camera-broken.html

 

http://forums.androidcentral.com/samsung-galaxy-s5/385563-ugh-another-problem.html

 

Thanks in advance

PS: I did check Argos site yesterday but not much on it - the site has been down for 12 hours + so can't see anything more.

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Hi Rebel

You seem to be in all the forums I'm in :- )

It's outside the 30-day - Purchased on 11/04/2014

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Hi 8j84

 

Not all, some forums.

 

Your covered under the SOGA:-

 

http://www.which.co.uk/consumer-rights/regulation/sale-of-goods-act

 

Ask Argos to replace / refund, if it's a known fault with that phone/camera ask to change it for another phone/camera.

 

If they say 'No', speak to your card provider, ask to do a chargeback (visa debit card) or section 75 claim (credit card) .

 

http://www.which.co.uk/consumer-rights/problem/how-do-i-use-chargeback

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Brill thanks

I should point out it's a phone not a camera - it's the front camera with the issue

Does this change things?

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A phone with a camera function, no doesn't change anything.

 

Brill thanks

I should point out it's a phone not a camera - it's the front camera with the issue

Does this change things?

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Thanks again

I've left the receipt at home today but will pop down tonight to the store near my house or bring it in tomorrow and go to the one near work

Will update either way

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  • 3 weeks later...
A phone with a camera function, no doesn't change anything.

 

Just thought I would update as it's been a few weeks

I went into Argos (another branch) as I saw they had them in stock -

Initially she wanted to book in for repair so I stated that while I don't mind and have another unit for now, I strongly believe the phone cannot be repaired and still maintain it's water/dust right function.

She seemed to agree and in checking further, realised there cannot be a repair made for the S5 on their systems and so "unforuntely a replace or refund" would be offered.

Obviously I did not mind either but wanted a replacement so we went for this.

By the time I got there, only 1 was left.

 

I was in and out of there within 5 minutes and that included an irate person who shoved me out the way to complain about a fan she bought where the tape for the box had peeled slightly :wink:

 

Excellent service by Argos and especially that branch. I'm a happy chappy so thumbs up

 

Thanks for your help :)

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Annnoyingly, I wrote a reply but didnt go through !

 

All sorted - went into Argos, explained and showed her the issue

Initially wanted to book into repair but I explained a water/dust tight device would not be repairable for the fault at hand.

She agreed and then realised this unit cannot even be setup as a repair on their systems.

 

Walked out 5 minutes later with a new boxed S5- Excellent service all-round

 

Thanks for the advice on here!

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  • 2 weeks later...

Glad you got it sorted, seems a bit mad that they can't be repaired though. Surely they must be resealable again, as they would have been when made. You can repair a waterproof watch for example with no issues, odd.

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