Littlewoods - desperately need some advice please..

[Lauramanners]

Hello

 

I am at a complete loss and could really do with some advice please.

 

Six weeks ago I ordered a bed from Littlewoods

under the guarantee that it was delivered by a certain date,

as we were moving home and due to medical reasons my husband needs a bed to sleep on

(he can't sleep on the floor for example).

 

The date came and the bed never arrived,

after spending 3 hours on hold I was told that they had 'forgot to put it on the lorry' and would deliver the next day.

 

The same thing happened again, they said they now couldn't deliver for a week

- I said this is not acceptable and I cancelled the order because I needed to make alternative arrangements,

so I did and purchased another bed.

 

Fast forward six weeks, they only put the cancellation through 2.5 weeks ago,

meaning I had to wait a further two weeks for the refund although I clearly stated I wanted the cancellation immediately,

however nobody responded to any of my 15 emails and when I rung all I got was lies!

 

Last week I sent a letter of complaint to their head office and customer excellence centre, saying that not only have I not had my refund,

I have lost two days pay, had a phone bill with over £100 worth of Littlewoods calls and gone overdrawn

- all I want is my refund and threatened to complain to Trading Standards.

 

They got back to my letter the next day as it was sent special delivery promising refund on 02/06/2014.

That date has come and gone,

 

I have still had no refund,

 

after calls to Littlewoods they refuse to help immediately saying they will ring me back

(and I do kick up a fuss when they say this!!) and they don't,

 

nobody is answering my emails and

 

after I sent another special delivery complaint letter on Monday I still haven't heard from anyone!

 

I have complained to the Citizens Advice consumer services and forwarded a copy of my letters to Trading Standards

but these can take a while to get looked at.

 

I really do not know what to do!

 

Any help will be much appreciated,

Thank you

Laura

[rebel11]

Hi Laura

 

Welcome to CAG

 

How did you pay? Credit Card? Debit Card?

[Lauramanners]

Hi,

 

Thank you I paid by Debit card unfortunately

 

Laura

[colin11]

go to your bank, tell them you never received the goods you paid for and tell them you want to do a charge back

[rebel11]

Hi Laura

 

That's o.k. if it's Visa Debit, credit card, would have been better.

 

Contact your debit card provider, ask to do a Chargeback.

You can contact them by phone, but also send a template amended, send it Recorded Delivery.

 

http://www.which.co.uk/consumer-rights/problem/how-do-i-use-chargeback

 

Add up all your other expenses dealing with this matter, i.e. phone calls, goodwill gesture etc

 

Write a Formal Letter of Complaint, mark it as such. Explain what's happened, how they have let you down and what you want them to do.

 

Send it to:-

 

Mr Alex Baldock

Chief Executive

Shop Direct

[email protected] om

 

 

 

 

 

 

Hi,

 

Thank you I paid by Debit card unfortunately

 

Laura