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Amazon UK - closed my account / gift balance


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Hi,

 

My account at Amazon.co.uk has been closed due to the number of returns. I'm sure most people are aware this happens on a regular basis.

 

What I'm wondering is this. I had a gift worth £166 refunded into the account and now I'm being told I've lost this. I'm sure this is not legal to do so. In fact in my eyes it's theft.

 

Before I returned the said item for the above credit I contacted Amazon's customer service explaining the CPU was overheating and they agree to refund the item.

 

I've contracted the CIS team many times only to get a generic email back time after time. This of course is very frustrating and it seems they can only be contacted via email.

 

My experience of the CIS team is one of pure ignorance to questions raised in my replies. I've asked for a link on their website where it states a refund in the form of a gift certificate can be legally deemed invalid upon account closure.

 

A further question was raised in that if they are unhappy with a lot of return from customers why it don't change their policies.

 

I have one further item I need to return as well which they also will not reply about.

 

At the moment I'm looking into the charge back route for the item they won't reply about, and going to a small claims regarding the gift balance.

 

I would however like an address to write to someone higher up before I start the above in motion.

 

Anyone got any thoughts on this?

 

Thank you.

 

Gary.

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Hi and welcome to CAG

 

I cannot find a UK name for you to contact (unless you want an amazon credit card) so the only name I can find is the big boss, Jeff Bezos.

 

[email protected]

 

There is also the customer services address.

 

Amazon.co.uk Customer Services, 2-4 Waverley Gate, Waterloo Place Edinburgh EH1 3EG*

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Hi, thanks for the reply. After maybe seven emails since weekend I'm getting no further as they keep replying with the same email stating when an account is closed you lose your gift certs/rights to return goods.

 

That wont however link me to this in writing of their site. I'm pretty sure this is not legal. What if I had had a £2,000 gift card?

 

 

Thank you again for the info above. I'm going to ring my credit card company for a charge back claim first.

 

Regards

Gary.

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Done the same with me last year. I recieved a tablet that had been paid for via several gift certificates and put extra money on Amazon so l could buy some stuff off a seller for my daughters birthday and tea party. Anyway the tablet was faulty and so was the keyboard so l sent those back and the items l brought for my daughters birthday and tea party were from the same seller who dissapeared off Amazon. I lost money on a gift card totaling a bit less than you but they have refused to give me the money and l lost not only birthday presents for my daughter but mine aswell.

CIS did not care they acted as if it was my fault when its there sellers and l contacted a person listed as the managing director of the UK, found on ceoemails, and he did not bother to get back to me nor did the big boss Jeff.

I could not get my money back as l had not spent enough on my debit card to do a charge back. Also l was told l could not take them to small claims as they are not a English company

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TBH we are looking at nearly a year ago so l have just chaulked it up to experiance. In reality l personally did not lose that much but everyone else who lost money has now stopped using Amazon and closed there account down telling jeff why. they have not got a reply either. they got refunds and as result clubbed together the refunds and gave us the money. My daughter got her presents money and the tea party stuff.

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Please remember the only stupid question is the one you dont ask so dont worry about asking the stupid questions.

 

Essex girl in pc world looking 4 curtains 4 her pc,the assistant says u dont need curtains 4 a computer!!Essex girl says,''HELLOOO!! i,ve got WINDOWS!!'.

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Rebel l have emailed that about 10 times with complaints but never had a reply.

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Please remember the only stupid question is the one you dont ask so dont worry about asking the stupid questions.

 

Essex girl in pc world looking 4 curtains 4 her pc,the assistant says u dont need curtains 4 a computer!!Essex girl says,''HELLOOO!! i,ve got WINDOWS!!'.

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I dont think they can refuse you a refund on the gift card balance, after all someone has paid cash for that for you. I wonder if it would be worth speaking to Trading Standards.

 

£166.00 is quite a lot to lose.

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Noone would the CIS team said it was my own fault and that was that. They refused to deal with me after about 3 weeks and even made a police complaint saying l was harrassing them. the police said they have had a lot of people say the same thing but its a civil not criminal matter.

 

Even Jeff has been emailed but nothing.

OFT debt collection guidance

 

Please remember the only stupid question is the one you dont ask so dont worry about asking the stupid questions.

 

Essex girl in pc world looking 4 curtains 4 her pc,the assistant says u dont need curtains 4 a computer!!Essex girl says,''HELLOOO!! i,ve got WINDOWS!!'.

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Have you contacted Trading Standards, through CAB?

 

Noone would the CIS team said it was my own fault and that was that. They refused to deal with me after about 3 weeks and even made a police complaint saying l was harrassing them. the police said they have had a lot of people say the same thing but its a civil not criminal matter.

 

Even Jeff has been emailed but nothing.

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I dont think they can refuse you a refund on the gift card balance, after all someone has paid cash for that for you. I wonder if it would be worth speaking to Trading Standards.

 

£166.00 is quite a lot to lose.

 

The family that put money on the account got there money back l only lost about $12, sorry pound sign not working, so just chaulked it up to experiance. Thou local trading standards did say they have had lots of complaints re the same thing from Amazon in this area.

OFT debt collection guidance

 

Please remember the only stupid question is the one you dont ask so dont worry about asking the stupid questions.

 

Essex girl in pc world looking 4 curtains 4 her pc,the assistant says u dont need curtains 4 a computer!!Essex girl says,''HELLOOO!! i,ve got WINDOWS!!'.

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How did I miss your post?, wasn't there when I looked:wink:

 

I dont think they can refuse you a refund on the gift card balance, after all someone has paid cash for that for you. I wonder if it would be worth speaking to Trading Standards.

 

£166.00 is quite a lot to lose.

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Amazon.co.uk Gift Card and Gift Certificate Terms and Conditions

 

 

1.Redemption.Amazon.co.uk Gift Cards and Gift Certificates (“Gift Cards”) may only be redeemed toward the purchase of eligible products on www.amazon.co.uk or its affiliated website www.javari.co.uk. Redemption of Gift Cards on any affiliated website is subject to change in our sole discretion. Purchases are deducted from the redeemer’s Gift Card balance. Any unused Gift Card balance will be placed in the redeemer’s Amazon.co.uk account. If a purchase exceeds the redeemer’s Gift Card balance, the remaining amount must be paid with another payment method. Amazon EU S.à r.l. or its affiliates (“we”, “us”, and “our”) may provide Gift Card purchasers with information about the redemption status of Gift Cards that they purchase. To view your Gift Card balance, visit Your Account on Amazon.co.uk. No fees apply to Gift Cards.2.Limitations.Gift Cards, including any unused Gift Card balances, expire ten years from the date of issuance. Gift Cards may not be redeemed for the purchase of products at http://www.amazon.at, http://www.amazon.com.br, http://www.amazon.ca, http://www.amazon.cn, http://www.amazon.com, http://www.amazon.de, http://www.amazon.es, http://www.amazon.fr, http://www.amazon.in, http://www.amazon.it, http://www.amazon.co.jp, http://www.amazon.com.mx, or any other website owned and operated by us, our affiliates, or any other person or entity, except as indicated by these terms and conditions. Gift Cards cannot be used to purchase other gift cards. Gift Cards cannot be reloaded, resold, transferred for value or redeemed for cash, except to the extent required by law. Unused Gift Card balances in an Amazon.co.uk account may not be transferred to another Amazon.co.uk account.3.Risk of Loss.The risk of loss and title for Gift Cards pass to the purchaser upon our electronic transmission of the Gift Card to the purchaser or designated recipient, or our delivery to the carrier, whichever is applicable. We are not responsible if any Gift Card is lost, stolen, destroyed or used without your permission.4.Fraud.We will have the right to close customer accounts and take payment from alternative forms of payment if a fraudulently obtained Gift Card is redeemed and/or used to make purchases on Amazon.co.uk or any of its affiliated websites set forth above.5.Limitation of Liability.WE MAKE NO WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO GIFT CARDS, INCLUDING WITHOUT LIMITATION, ANY EXPRESS OR IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. IN THE EVENT A GIFT CARD IS NON-FUNCTIONAL, YOUR SOLE REMEDY, AND OUR SOLE LIABILITY, WILL BE THE REPLACEMENT OF SUCH GIFT CARD. IF APPLICABLE LAW DOES NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MAY HAVE ADDITIONAL RIGHTS.6.General Terms.The Amazon.co.uk Conditions of Use & Sale apply. Gift Cards are issued by Amazon EU S.à r.l., a Luxembourg entity. When you purchase, receive or redeem a Gift Card, you agree that the laws of the Grand-Duchy of Luxembourg will govern these Gift Card terms and conditions. We reserve the right to change these terms and conditions from time to time in our discretion. All terms and conditions are applicable to the extent permitted by law.7.Previously Issued Gift Cards.Gift Cards issued on or after July 1, 2013 may be redeemed toward the purchase of eligible products up to ten years from the date of issuance, notwithstanding any stated expiration date. Any Gift Cards issued prior to July 1, 2013 expire in accordance with their stated terms.

OFT debt collection guidance

 

Please remember the only stupid question is the one you dont ask so dont worry about asking the stupid questions.

 

Essex girl in pc world looking 4 curtains 4 her pc,the assistant says u dont need curtains 4 a computer!!Essex girl says,''HELLOOO!! i,ve got WINDOWS!!'.

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OFT debt collection guidance

 

Please remember the only stupid question is the one you dont ask so dont worry about asking the stupid questions.

 

Essex girl in pc world looking 4 curtains 4 her pc,the assistant says u dont need curtains 4 a computer!!Essex girl says,''HELLOOO!! i,ve got WINDOWS!!'.

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  • 1 year later...

Hi guy, sorry it's been a while to reply to this. I did get my money back and oddly enough my account was re-opened for a short while (oversight I reckon), but I did get it sorted out.

 

I don't miss Amazon no more to be honest.

 

Thank you for all the help.

 

:)

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Hi,

 

Glad you got that sorted and thanks for the update. :thumb:

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  • 3 months later...

I think that, given Amazon's track record on taxes and other issues, such as those raised here, we should boycott it. I know that sometimes it seems easier to go the Amazon route, or cheaper, or it's the only place one can get this or that but really, we lived well enough without Amazon and I, for one, will henceforth join my daughter and husband who already flatly refuse to buy from Amazon. I should have done so when friends and family in South Africa told me that Amazon won't deliver there. Thanks, basic account holder, for firming up my principles. We need to vote with our feet more often - as in walk out on those who take our money and treat us like garbage.

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