Jump to content


  • Tweets

  • Posts

    • Computerised checks will become a bigger part of everyday life. And some of these will be an annoyance. But in general, I think most will be helpful and reduce risk. I was on holiday in the UK recently and was spending more using my debit card. I noticed that I was not required to enter my pin number for any transactions, whereas normally I would have to enter pin number once in every 8 transactions approximately. But as I had paid for accommodation and transport, I think the Banks computer recognised I was on holiday, therefore applied relaxation to pin requirements.  Algorithms will get it wrong sometimes, but in general I think they will be of benefit. Government departments will of course be criticised and subject to reasonable scrutiny, but I think every aspect of people's lives will be routinely checked by computers, both public and private sector.  It is making sure  protections are built in, to ensure that organisations have humans available to intervene where needed and be accountable.
    • It sounds as if they need better algorithms or another way to check. DWP algorithm wrongly flags 200,000 people for possible fraud and error | Housing benefit | The Guardian WWW.THEGUARDIAN.COM Exclusive: Two-thirds of housing benefit claims marked as high risk in last three years were legitimate, figures show  
    • I'm afraid that both yourself and we will need to see the claim form as a basic minimum. As this person has issued proceedings, we can't go any further at all without understanding the detail of what they are claiming on the basis of the claim. When you receive a claim form then you might normally respond within 14 days either with a defence or an acknowledgement of service. If you don't respond with either of these then the claimant can go ahead and obtain a judgement against you in default and that then becomes a bit tricky and also a bit expensive to overturn – called "a set-aside" If you don't file a defence but you supply an acknowledgement, then you get a further 14 days so up to 28 days to file a defence. I understand that you have had difficulties accessing the claim form. I'm afraid I don't know why that is not sure how much help we can give you on that. You're going to have to do this is a matter of urgency whatever the runs are rights of your position are. Once we understand the claim form, then we can advise you as to the next step and also we can put the claim in the context of your own story and decide how best to defend. I'm at a bit of the lost to give any more constructive advice at this point. Access to the claim form is essential. You could telephone the County Court business centre which I think is in Northampton. They have a helpline and maybe they can give you some solutions – but in the meantime, why can't you access the password reset? Have you checked your spam folder?
    • Thanks very much BankFodder, your help is invaluable and I will read through it more carefully this evening.  At this time I am not aware of any information I have left out. And thanks to jk2054, I realised after sending it about the third party rights, you are absolutely correct and I will proceed as standard BOC claim. I'll come back with any questions once I've had a thorough re-read and so I hope to get the letter emailed and posted early this week so I can start the 14 day clock. Thanks again, M
  • Our picks

    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like

EDF threatening me with prepayment meter after I have switched


style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 3653 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

EDF say I built up a debt of around £2.5K with them. This was despite my direct debit having been in place - they simply failed to collect the agreed amount for over a year whilst I was abroad. They say they notified me of this in emails, but they did not - I only started getting emails a few months ago when they realised their error. Basically they stopped billing me after changing to a smart meter, they must have got their records confused.

 

I was exasperated by their conduct towards me, which included lies about having emailed me and not taking my code complaint seriously (I was requesting a bill revision to exclude debt more than 1 year old), so I decided to switch supplier. In April, I was accepted by Ovo and have been with them for several months now.

 

Despite having written several times to EDF to point this out (and even having it confirmed by email) they continue to send letters threatening installation of a prepayment meter via a warrant.

 

Can they obtain such a warrant? Do they have to let me know, is there a court hearing which I can attend?

 

Can they install a prepayment meter at a property where they are no longer the supplier?

Link to post
Share on other sites

Hi CAG

 

Write a Formal Letter of Complaint, mark it as such. Explain what's happened, how they have let you down and what you want them to do.

 

Send it to:-

Vincent de rivaz

Chief Executive Officer

EDF UK

vincent.derivaz@edfenergy.com

 

https://www.ofgem.gov.uk/information-consumers/domestic-consumers/making-enquiry-or-complaint

Link to post
Share on other sites

Hi CAG

 

Write a Formal Letter of Complaint, mark it as such. Explain what's happened, how they have let you down and what you want them to do.

 

Send it to:-

Vincent de rivaz

Chief Executive Officer

EDF UK

vincent.derivaz@edfenergy.com

 

https://www.ofgem.gov.uk/information-consumers/domestic-consumers/making-enquiry-or-complaint

 

Thanks, I will. I already wrote to the Customer Services Director, no reply or effect so far.

Link to post
Share on other sites

Explain that your willing to pay what you owe, but they failed to bill you when they should have, it's their fault, they need to take responsibility, the Back Billing Code states that they need to take responsibility when they fail customers, you should only be asked to pay the last 12 months. Give them a deadline to resolve the matter.

 

If you need more input just ask.

Link to post
Share on other sites

Explain that your willing to pay what you owe, but they failed to bill you when they should have, it's their fault, they need to take responsibility, the Back Billing Code states that they need to take responsibility when they fail customers, you should only be asked to pay the last 12 months. Give them a deadline to resolve the matter.

 

If you need more input just ask.

 

Thanks, yes, I've done that. They just rang back after about 2 days and said they had 'carried out an investigation' into my complaint and that it was invalid, because the code says the 1-year rule does not apply if they have made attempts to be in touch. They claim they did those by email, a barefaced lie, but of course difficult to disprove.

 

I am taking it to Ofgem, but in the meantime I wanted to know where I stand with these threats to install a prepayment meter. Does anyone here know where I stand on that? Can I get my new supplier to tell them to buzz off? Should I contact my new supplier and tell them that the previous one are threatening the prepayment meter warrant?

Link to post
Share on other sites

I would tell your new supplier, I can't see how they can now.

 

http://www.energy-uk.org.uk/component/jdownloads/finish/3/850.html

 

Thanks, yes, I've done that. They just rang back after about 2 days and said they had 'carried out an investigation' into my complaint and that it was invalid, because the code says the 1-year rule does not apply if they have made attempts to be in touch. They claim they did those by email, a barefaced lie, but of course difficult to disprove.

 

I am taking it to Ofgem, but in the meantime I wanted to know where I stand with these threats to install a prepayment meter. Does anyone here know where I stand on that? Can I get my new supplier to tell them to buzz off? Should I contact my new supplier and tell them that the previous one are threatening the prepayment meter warrant?

Link to post
Share on other sites

Do a SAR to them and ask for everything *Including* emails :)

PLEASE HELP US TO KEEP THIS SITE RUNNING

EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

The SabreSheep, All information is offered on good faith and based on mine and others experiences. I am not a qualified legal professional and you should always seek legal advice if you are unsure of your position.

Link to post
Share on other sites

I would tell your new supplier, I can't see how they can now.

 

http://www.energy-uk.org.uk/component/jdownloads/finish/3/850.html

 

I've seen that DAP document before, but it doesn't address my specific situation, eg, having been accepted by a new supplier with an existing debt and without a prepayment meter and the previous supplier threatening to install one.

 

How would you deal with the new supplier, I presume telling them this is going on might lead to them wanting to cancel my account? Can they do that, or now that they have accepted me for a contract, are they obliged to stick to it? I was never asked by Ovo if I was in debt to EDF.

Link to post
Share on other sites

How can you have built up 2.5k if you were abroad and not in the property?

 

The actual basis of the amount is generated by their estimates, which are out of kilter with actual usage. However, they relate to quite a long period of time - I was away for the best part of two years and it covers more than 18 months of that. It's a cold country house and I left the gas central heating running twice a day to stop it from getting too cold or damp. In addition, they are still trying to add on bills since I switched, although I have a separate acknowledgment by email from them that I have switched! The bill is probably about 20% higher than it should be due to estimates, plus it covers at least 6 months that I shouldn't have to pay for due to it being more than a year old, plus several months after I switched.

 

Quite a mess really, but they seem to be acting robotically and refusing all attempts to discuss it properly with them - they did seem to be doing that by phone initially, but I soon realised that was just a pretence as they lied to me over the phone about the email contact issue.

Link to post
Share on other sites

Did you not read the metre when you left the country and again when you returned? Plus your new supplier should have arranged a reading on inception. Usually its the same company who reads your metre, regardless of who your supplier is and they usually carry out a reading once a year anyway. You should be able to backtrack and find out the true cost.

 

As to the missing emails, can't your internet provider provide proof that non were received?

Link to post
Share on other sites

Did you not read the metre when you left the country and again when you returned? Plus your new supplier should have arranged a reading on inception. Usually its the same company who reads your metre, regardless of who your supplier is and they usually carry out a reading once a year anyway. You should be able to backtrack and find out the true cost.

 

As to the missing emails, can't your internet provider provide proof that non were received?

 

I was somewhat lax with readings and allowed (foolishly) to be dealt with via estimates. No meter reader has been to the property for a long time, or at least, not whilst I was there, I did have a meter reading card when I started to get to grips with this a few months ago on my return and I sent in readings to EDF at that stage. However, the billing has definitely gone astray somewhere in the past, probably when they installed the new electric meter.

 

The email account I am using is a spam-collecting one from an old ISP that has been running for years on a mail server that isn't really supervised, so it will be a waste of time trying to contact the legacy company that once ran it and has now been absorbed many times into successor companies - the most likely outcome will be that they will simply terminate the account. I have made sure to use a current Gmail address for the Ovo one!

Link to post
Share on other sites

OK time for a SAR then.

 

As to them billing for the time you are with another company, it should be easy to prove this and you have already stated that EDF sent you confirmation of the date of change over.

 

Yes, by email - the letters threatening me keep arriving however. I suspect that they are currently initiating the warrant process, as knowing EDF I am very doubtful that all my efforts to contact them about the switch will have any effect on their debt process. My real concern now is that they will obtain this warrant without letting me know.

Link to post
Share on other sites

EDF have terrible customer service and, if possible, even worst administration.

 

My daughter moved into a flat with an EDF supply and after 2 weeks swapped to BG. She then received a ridiculously high final bill. The final metre reading on this bill was a lot higher than the actual metre reading, and the metre reading for the date the previous tennants moved out was incorrect. BG couldnt understand where EDF were getting their readings from because the metre reading company had provided them with the previous tennants reading and BG had provided them with the swap over reading.

 

2 months later the metre reading had not reached the EDF final estimated reading. No apology for the threats they were making either, when they had to admit they were wrong.

Link to post
Share on other sites

EDF have terrible customer service and, if possible, even worst administration.

 

My daughter moved into a flat with an EDF supply and after 2 weeks swapped to BG. She then received a ridiculously high final bill. The final metre reading on this bill was a lot higher than the actual metre reading, and the metre reading for the date the previous tennants moved out was incorrect. BG couldnt understand where EDF were getting their readings from because the metre reading company had provided them with the previous tennants reading and BG had provided them with the swap over reading.

 

2 months later the metre reading had not reached the EDF final estimated reading. No apology for the threats they were making either, when they had to admit they were wrong.

 

Yes, they seem to have very convenient system and information lapses, always in their favour. Other utilities play these games, but I've found EDF to be particularly bad.

 

The tone of the people who dealt with my initial complaints on their call centre left a lot to be desired as well, varying between threatening, indifferent and defending points I knew to be blatant lies.

 

They seem to be chronically confused as well. I suspect that my troubles started when they changed a meter. For some reason, at this point their system 'forgot' that I was a customer and billing stopped. When (presumably as the result of some sort of software system that hunts for errors) they decided to pick the billing up, they acted as though they had never left me alone for a second, whereas in fact for well over a year they had done nothing, zero communication and no effort to take the money, despite the direct debit still being in place and funds available.

 

I also suspect that further confusion on their part has allowed me to switch to another supplier whilst still (according to them anyway) owing more than the Code-defined £500 per fuel account. Not that I'm concerned about that aspect, but it highlights what a mess they are.

Link to post
Share on other sites

  • 3 weeks later...
Usually when they change a metre the engineer writes the old metres last reading on a label which he sticks on the new metre. Have you checked?

 

That was a good call, thanks for that - yes, the engineer did indeed leave a reading card on the meter when he changed it.

Link to post
Share on other sites

Just to update this thread - I have now successfully achieved a switch to a new provider, away from EDF, regardless of their unjustified rejection of my claim that they are in a code violation by attempting to claim payments from me that predate 12 months from when they first contacted me.

 

I am now writing a detailed complaint to the regulator about their conduct. They are continuing to hassle me for the unjustified debt, but have admitted that they cannot simply come round to my house and stick a prepayment meter in.

Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?


×
×
  • Create New...