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4 weeks ago, I sent my Samsung s2 phone in excellent condition to this company following an online quotation of £67. There was no response as promised within 3 days of them receiving the phone. Then got a response 10 days later that my phone had "backside wear" and offered reduced price of £45. I refused as the phone was in pristine condition and asked them to send the phone back. I was even willing to pay the admin fee of £5 for returning the handset. In the meantime I tried calling them numerous times but never managed to get through!!

 

 

Then I received the following email from one sally increasing the offer to £55. I again refused to support such unethical business practice and asked them to either pay in full as quoted or return my phone. It is nearly 2 weeks since I wrote to them about possible legal action and have sent 3 follow up mails since then without any response. Quick search on the net revealed many others had same problems. https://www.trustpilot.co.uk/review/igadgetsrecycled.co.uk.

 

 

I now want to take them to small claims court and would greatly appreciate help from experienced members of this forum in this respect. Can the email I sent 11 days ago regarding possible legal action be regarded as letter of intent or do I need to send another, more formal email?

Thanks in anticipation of help,

Praveen

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Hi psarda

 

Welcome to CAG

 

You could leave some reviews on their various social media platforms, Twitter, Facebook etc.

 

Send a Letter Before Action, send it Recorded Delivery:-

(You need to find the door number, but do further research on the address, to make sure it's correct).

 

http://www.adviceguide.org.uk/wales/consumer_w/consumer_taking_action_e/consumer_legal_actions_e/consumer_going_to_court_e/consumer_taking_court_action_e/step_one_write_a_letter_before_action.htm

 

http://whois.domaintools.com/igadgetrecycled.com

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Thanks rebel11,

I now realise how incredibly easy it is for the fake companies of this type to operate their business on internet. They do not have a single postal address on their website, and never respond to phone calls or emails.

After trawling through their website for an hour I finally had to go to company registrars webpage to find the actual registration address of the parent company. Have drafted a letter and will send tomorrow by recorded delivery.

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