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Hello,

 

I went on Friday 23rd Of May to a beauty retail to buy hair removal sessions.

 

The woman done a patch test on me and we took appointment for the week after.

 

She ask me to pay on the front and ask by cash. I paid £210.

 

After few hours I started being red where she've done the test.

 

I went to a boots store they say I have an llergy reaction, gave me a cream and this is it.

 

I went back to the beauty store on Tuesday 27th explaining that I can not do the treatment

I had a reaction and if I coud get my money back.

 

The lady told me to come back the next day to deal with the person who has done my test.

 

I came back the next day and the lady who has done the patch ask me if she could do an other patch test which I refused

and said I have to call the week after and ask for the manager cause she was on holidays.

 

Question is How long they can keep my money??

 

and Do they have to give me my money back or can they offer me a voucher?

 

Am I gonna see my money back to my account??

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