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    • Hi, I bought a car from Citroen dealer 'Robins and Day' on 21/06/2019, it was C4 grand piccasso 2016 with only 4400 miles on the dashboard. The caar started giving trouble every morning showing "gearbox fault, repair needed'. Its only started happening in the morning when weather satrted getting cloder. When I switch on the engine in the morning it is fine but as soon as I start reversing the car  then gearrrbox gets stuck on reverse gear which locks everything, unable to switch on or push the car back to a parking position to keep the road clear. Last thuursday morrning gearbox got stuck while reversing infront of a school, it was verry stressful be causing one mile of traffic.   Got the car recovered by RAC and taken to the dealer, diagonosis was booked for Friday the 18th october 7:30 am but they were not giving me any update until today afternoon that actuator may be broken. They now want to get authorisation from the extended warranty department of their headoffice, said once parts is ordered it will take upto 3 to 4 days.   I am a cab driver and I have already lost 7 days and I assume they are going to take another 5 days, in total around 2 weeks. They are taking too long because I have compait to ther headoffifor ruude and unproffessional service.   Can I claim my loss of earnings against this dealer?   Should I start the process to reject the car now as it is still within 6 months from the date of purchase?   I have been to the same dealer twice for other fault like dashboard touch screen getting stuck , also front and rear window heater geting activated even if I  dont touch the buttons. 2nd issues was car was making noise, they told me it was a bracket broken at the front pannel of the car due to someone hit the car ( it was someone hit the car in the parking lot, and brrren the front ffog light's trim) which they charge 200 ponds for replaciing the bracket, but problems still there.   I will appreciate foryour kind advice. Thanks in advance.      
    • Go on holiday with it Dump the iva (it should be ended by now anyway max duration is 5yrs!!)   Whos it with?? Sounds like youve been had blind!!   Get a list of the debts up Send everyone a CCA request!   Bet 90% you dont even owe
    • Yes no problem remember to do a witness statement for your partner or anyone else that was there if you intend to rely on their evidence or wish them to be able to speak at a hearing  will be posted within the hour cheers
    • Hi DX100uk   Thanks for your message and also that you remembered my issues   I am still in iva but not paid them for 3 months.   After my redundancy in Mar I had to pay them 18.5k and thought I was close to ffs but they advised that due to redundancy payment treated as windfall (lol) they were changing the due amount from 81% to 100%   I did find another job after 6 weeks but am on probation for 6 months but its not going well as I am stressed from iva and new job.   The doctor has signed me off for 2 weeks with anxiety & referred me to a councillor, also written a letter for me to fwd to iva asking they allow me to settle early.   So far my original debts were 74k but proven debt was 61.5k    With my payments to date (including redundancy) I have paid in 54k and my girlfriends family are so worried about me they are offering 11k as gift for ffs   Payplan were going to terminate my iva and said it could well result in bankruptcy ( I have a flat with a mortgage) but equity of about 80k which I am worried they will go after   I spoke to pp today telling them how stressful this all was and it may well be that I don't pass my probation ( I am 59 btw so was lucky to find a job so quickly) Sorry to burden you with all this but I always respect your advice and knowledge, and PP have worried me by going for the 100% and bankruptcy warning   Thanks in advance 
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Cmdenny

Egg Court Hearing.

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I have recieved notice from the County Court that Egg want a "Hearing" - presumably before any claim trial as a prelude? This sounds like scare tactics - much like Lloyds made me fill in allocation questionaires etc..

 

Anybody else have any experience of this tactic and advice - hearing requested is not till Jan, so no imediate concern.


HSBC, FS £100

Hfax Credit Card Full Settlement £330

Lloyds FS £503 (had to do moneyclaim + allocation questionaires

Halifax Full Settlement £979

Lloyds Credit Card Moneyclaim raised.

 

03/05/06 Fraud case with Egg resolved after 2 1/2 months!, full refund of fraud amount+interest+charges (£1060). Apology and cheque for £300 - BBC Working Lunch helped scare them into action.

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Are you now precluded from discussing your egg card publicly? They are trying to bully my sister to pay them for transactions (atm andd other) that she is not responsible for. She has a lawyer but from what I have seen the only way they will take any notice is if they are threatened themselves with bad pr. I am going to try and show them publicly for what they are as you were going to do via the BBC. Bullying of this sort is disgusting.Are you interested? Also I am looking for other people who have been or ARE currently in the same predicament??

 

I had my Egg card cloned and some ****** has been running round Ashford / Romney Marsh/Leyton - (places I have never been)and withdrew a grand in the space of two months - I highlighted this to egg as soon as I found out and 2 months down the line I dont have any returned cash and Egg are saying I am eligable! This is on the grounds that the amounts were £50, 100's and the normal methods of these thiefs is to withdraw as much as possible. Unfortunately it took me a couple of months to realise as the account was on line and not used frequently by myself (concentrating on paying off balance on another card first) - the minimum payment would be taken by direct debit. Egg sent me statements going back a year (on my request) and I querried a couple of other payments which were showing from last year (for several months the a.c had no availiable balance and I was concerned the card was cloned several months ago) when I asked them to look into these showing as "Barclays Woolwich" they then said I would eligable for all the debts - I since realise that this mean Barclays/Woolwich Bank and not a Barclays in Woolwich - the rest of the fraud withdrawls showing in east London and Kent. I have told Egg I only want to claim the payments which were not me, after Decemember 2006 - but they are telling me Im eligable for the entire theft!!

 

I have now spent hours on the phone to their awful call centres and treated like a thief - I am bashing my head against a brick wall.

 

 

 

 

I am on the final Appeal (whole thing started on 27feb when reported) with Egg and getting a triffle concerned - Any advise would be really appreciated. The last thing that they said to me was that I would be eligable to pay the theft amount in entirety even though I can provide statemtns to prove that I was not able to make the withdraws.

 

Cheers

PS -

 

 

The latest laugh is I have requested twice not to be called on my Home number, and on the last occasion yesterday morning I had my home number removed from the system. This is because I am at work during the day, and more importantly one of my family has been ill for some time and doesnt need to answer the phone - I get home and at 4pm one of their cretins has called the same day (home number has never been included on written letters)! I've just been on the phone again and raised another complaint

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I am an innocent victim of card fraud whilst on holiday in riga, I have been fighting with egg for 16months and would be interested in how you approach the bbc. As you quote it is disgusting how they treat fraud they contradict there own code dont supply you with information upon request delaying court tactics. There investigation is an audit trail nothing more nothing less. They have caused my life to be turned upside down and I can completely relate to what your saying.

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This topic was closed on 09 March 2019.

If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there.

If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened.

- Consumer Action Group


HSBC, FS £100

Hfax Credit Card Full Settlement £330

Lloyds FS £503 (had to do moneyclaim + allocation questionaires

Halifax Full Settlement £979

Lloyds Credit Card Moneyclaim raised.

 

03/05/06 Fraud case with Egg resolved after 2 1/2 months!, full refund of fraud amount+interest+charges (£1060). Apology and cheque for £300 - BBC Working Lunch helped scare them into action.

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style="text-align:center;"> Please note that this topic has not had any new posts for the last 3522 days.

If you are trying to post a different story then you should start your own new thread. Posting on this thread is likely to mean that you won't get the help and advice that you need.

If you are trying to post information which is relevant to the story in this thread then please flag it up to the site team and they will allow you to post.

Thank you
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