Incident at sainsburys. civil recovery.

[feather]

the other day I was at sainsburys with my friend and

she had popped a bottle into her bag and I walked out with her bag..

 

. The security guards asked us to follow them to the back of the store and so we did so,

 

police weren't called,

we said our sorry's as it was a one time thing and we expressed how much we regretted making that stupid decision.

 

they then told us that we would have to pay an amount of £150 for wasting their time

and I just really want to know how this whole civil recovery thing works.

 

Will it come up in a future CRB?

 

They also took a copy of our ID and said how they were going to add it to the database... what database?

who will have access too my details?

 

They also said we have a life long ban from all sainsbury's in the country;

if I appealed for this to be revoked what would the process consist off?

 

We know that it was wrong on our behalf,

even though I only walked out with her bag,

which is what got me into trouble,

I still know and acknowledge that it was wrong.

 

If anyone can help me and explain this to me in a way that I could understand please leave a comment.

 

Thank you in advance.

[renegadeimp]

Nothing will happen. Read the forum and youll see why.

[dx100uk]

http://www.consumeractiongroup.co.uk/forum/showthread.php?424712-Banned-for-life-from-Sainsbury-s&highlight=sainsbury

[feather]

Nothing will happen. Read the forum and youll see why.

 

Where can I find the forum?

[dx100uk]

this forum you are in RLP.

 

click the brown forum name uptop between the > >

[feather]

this forum you are in RLP.

 

click the brown forum name uptop between the > >

 

Thank you very much.

 

One question though, I've seen on this website many people believe that nothing will happen if you don't pay either, what's your opinion?

[dx100uk]

likewise

 

they are not the law

 

dx

[feather]

likewise

 

they are not the law

 

dx

 

Thank you ever so much

[silverfox1961]

Hi and welcome.

 

DWF are a law firm with fingers in many pies and they operate civil recovery for Sainburys. While we don't see as many reports from them as opposed to RLP, their methods are the same.

 

They will send you a few letters demanding payment for their losses. What losses?

 

1 Staff time? Sainsburys security staff get paid whether or not they apprehend anyone so there can be no loss.

 

2. Investigation and report writing? This is also part of the job so no loss.

 

3 Goods unfit for resale? Yes they could claim for these but as they got the goods back in sale-able condition, no loss there either.

 

The only advice I would give is that one you get the letter you write a simple one liner:

 

" Any alleged amount claimed by you or any company you claim to represent is denied."

 

IF you are under 18, I would also add to the letter stating that you remove any right they feel they have to contact any third party (e.g. parents)

[Sidewinder]

And as for a lifetime ban for EVERY store? How will they do this? They do not have face recognition cameras, and their security staff would have to be remarkably good to recognise somebody from a circulated photo!

 

Best stay away from the local ones as it is entirely possible that your photo will have been shared, but nationwide? Extremely unlikely