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If the account is in one persons name only, then they shouldnt be discussing it with anyone else. There are caveats for financial associations with other people, but in this case its a simple HP where brighthouse are up to their usual tricks again.


Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

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BrightHouse only allow 1 person on the contract (I know because a few years back my partner and I were both named, then they had to remove one as it could only be in 1 name), so BrightHouse has effectively breached the Data Protection Act by discussing the account with the non-account holder. Or have I missed something? Just seems that way to me.

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Why not make them squirm and question why they did it and what law/regulation/guidance allows them to discuss a persons financial matters with a third party without permission.


Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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Hi mate, yes you have missed something>>, all the store manager has done is call his home and speaks to his wife, and >>

 

he tells his wife that if no contact or payment was made by 9 30 Monday morning the collections team are coming for all there stuff,

 

Not sure how that would come under Data Protection Act! as he has not discussed any data with the wife, "ie" Reg sums or acc numbers

 

 

BrightHouse only allow 1 person on the contract (I know because a few years back my partner and I were both named, then they had to remove one as it could only be in 1 name), so BrightHouse has effectively breached the Data Protection Act by discussing the account with the non-account holder. Or have I missed something? Just seems that way to me.

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just to be CLEAR..

 

the collections team are coming for all their stuff,

 

 

they CANNOT enter and cannot do anything

 

they ARE NOT BAILIFFS.

 

infact i'd be writing a letter of complaint to the CEO over this.

 

the staff member that said that needs retraining..

 

as we've been told several times here by various reps that they have already when they are pulled up on this.

 

the FCA might want to hear about this threat too.

 

they can ASK you for the goods they want ONLY

 

IMHO that should have been said on the phone too.

 

dx


please don't hit Quote...just type we know what we said earlier..

 

if everyone stopped blindly paying DCA's tomorrow

the biggest financial industry in the UK, DCA;s would collapse overnight.

 

 

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The ceo shrugs off responsibility to individual stores dx. Weve had a few copies of correspondence on this site already from him or his team.


Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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Hi mate, yes you have missed something>>, all the store manager has done is call his home and speaks to his wife, and >>

 

he tells his wife that if no contact or payment was made by 9 30 Monday morning the collections team are coming for all there stuff,

 

Not sure how that would come under Data Protection Act! as he has not discussed any data with the wife, "ie" Reg sums or acc numbers

 

Fair point - but it's not unusual for BrightHouse to "bend the rules"

- I had them pinned against the wall with a OSC removal form,

signed by my partner AND the store manager

- when she received the SAR details, it showed that it had never been taken off!

 

They have some sneaky, underhand tactics which are, nasty.

 

Upon confronting the head office they refunded the amount in full, with interest and £100 compensation.

 

Well worth challenging!

 

Oh and avoid the Skelmersdale store, the manager appears to be "forgetful".

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Fair point - but it's not unusual for BrightHouse to "bend the rules"

- I had them pinned against the wall with a OSC removal form,

signed by my partner AND the store manager

- when she received the SAR details, it showed that it had never been taken off!

 

They have some sneaky, underhand tactics which are, nasty.

 

Upon confronting the head office they refunded the amount in full, with interest and £100 compensation.

 

Well worth challenging!

 

Oh and avoid the Skelmersdale store, the manager appears to be "forgetful".

 

 

 

you got a full refund of OSC ??

 

i would like to hear more about this if thats ok!

 

as you can see i have taken this up with FOS reg OSC & DLC >>>http://www.consumeractiongroup.co.uk/forum/showthread.php?380090-4-wks-missed-to-BH-now-demanding-good-backs-help

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Not exactly, my partner had requested OSC be removed from the account, which she signed along with the manager - but it was never removed. The manager must have "forgot" to do it (more like didn't bother). This only came to light when we received the SAR for her reclaim. I went straight to the head office and within days received an apology, refund, interest and compensation.

 

I'm currently taking BH to the FOS for £2200 in late payment charges, mis-sold OSC and forced insurance in the form of DLC. If I get no joy there going straight to the Small Claims Court.

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Thats what i'm currently doing! its been a number of months now and the last email i got from them said they was not sure if they can help as its OSC, still waiting to hear back from them, if they can not do anything i will take it to court!

 

Not exactly, my partner had requested OSC be removed from the account, which she signed along with the manager - but it was never removed. The manager must have "forgot" to do it (more like didn't bother). This only came to light when we received the SAR for her reclaim. I went straight to the head office and within days received an apology, refund, interest and compensation.

 

I'm currently taking BH to the FOS for £2200 in late payment charges, mis-sold OSC and forced insurance in the form of DLC. If I get no joy there going straight to the Small Claims Court.

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