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Window Medic - have I been scammed???


Creole
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I got a quote from a Kent company to have my smashed double glazed window replaced, and I am still waiting for the work to be done.

 

 

I paid a deposit of £50 by cheque - I'm I likely to get my money back.

 

 

Who do I contact? - I have called the company on numerous times, but no reply, I even emailed them.

 

 

Have I been scammed? They seemed very professional, I got a receipt on a very professional paper.

 

 

The company is www.windowmedickent.co.uk

 

 

All they have is a free phone number, which I thought was a reputable company.

 

 

Can anyone advice where I go from here?

 

 

Thanks in advance

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This seems to be a franchise which means that they are all over the country. Small businesses - maybe just one or two guys get the benefit of the franchise's website and marketing, letterheads etc - but probably there is very little control over quality.Might be best to find their head office and to start complaining there.

 

Phone a few of them around the country and see if you can find out where the franchisor is based.

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Strangely, I got through to them a few minutes after posting (I have been waiting for over a month). Appointment booked for Friday...adopting a wait and see approach!

 

 

Thanks

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