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    • Hello CAG, Bit of a long post, may want to get a cuppa before starting reading... 😁   So, after being a lurker for many years and trying never to get into a mess with credit cards like i did 20 years ago, i've got myself into a mess with Amex... I've tried being open and honest with them, but now getting the feeling they are messing me around.  Its not a chargecard, but a Nectar Credit Card with them. Took out 2016. Balance is just under £15k as of today, was almost at £17k. Debt still owed by Amex, not been sent to NCO/Arrow etc - YET...    Background (short version): Was all fine with more than min. payment (£500 or so), being made until April 2020 when a number of things reduced my monthly salary from work (mainly, take a pay cut or be made redundant), so I soon quickly realised i needed to tighten my belt quickly.  Phoned Amex, advisor said nothing they could do except Payment Holiday. Was put onto that for 3 months, told that Amex will be in touch at the end to restart payments. I asked about interest being stopped/frozen/reduced - not possible. So agreed to payment holiday to give me breathing space.  3 months came and went, no contact from Amex... No payments made, interest still racking up at around £300 a month...  Rang Amex back (July 2020), we cant do anything today because your in the middle of the statement cycle call back next week. Called back week after, no solution yet (i asked about things i seen on Amex US website = Regain program - basically freeze card, lower interest rate and pay a set amount for 12 months - more about this later) > Not available in UK yet. Want to stay on payment holiday Mister B? I asked if there was any way interest could be stopped as this is making the balance increase and increase. No. Do you want to stay on Payment Holiday? Ok. (Bear in mind, if i came off Payment holiday. Minimum Payment was around £570 per month.  So, stayed on payment holiday... Didnt hear anything from Amex again. Called back up in September 2020. Please call back in October after 10th and we can assit. Called back after October 10, went through loads of stuff, different options etc, was warned that Payment Holiday might not be extended much longer, but now have a program. Worked out with Amex woman that i could pay around £200 per month. But please stop interest - no we cant but we can reduce this down to 9.9APR instead of 23%... . Amex woman said she needed to submit details to 'Seniors' at Amex, please call back next week for update. Called back week after, advised that first Amex woman was wrong and had made mistakes, shouldnt have told me what she had told me, £200 is too low, minimum would be £389 per month for 12 months or account will default. Told Amex woman 2 that couldnt afford it, went through this last time, etc etc. Amex woman 2 went off, came back, £329.74 is mininum they can possbily accept, 12 months at that amount per month and interest would be lowered, but not stopped. If you dont take out this 'Program' then account will default and will be passed to NCO or Arrow (I hate them both).  Went off, tried to get loans etc, all refused. Rang Amex back, reluctantly agreed so i can basically keep credit rating at 'good'.  So, been paying since Nov 2021 @ £329.74.    Letter arrived in December - due to out mess up with moving accounts around whilst on payment holiday, we are going to give you £3074 back. Logged into account, only £30.74 refunded, not £3074. Phoned Amex cos thought it was a joke/mistake - Spoke to some bloke - Oh dont worry, the rest will be applied to account automatically in 7 days. he advised was genuine but then got cut off during call. Called back, spoke to some other bloke, yes, looks genuine but please hold... Came back 10 minutes later. Oh, its a mis-print, your not the only customer to receive one of these. Each should have been £30.74 not £3074. Me = Gutted.    Wrote a letter to Amex saying how dissatisifed i was with general customer service and felt they were incompentant, blah blah etc. Final response received, Complaint partially upheld, heres £150 credit because we were a bit silly, but thats it. IF your still not happy, go to FOS.  Opened a case with FOS... Have basically sent them the complaint letter to them and have had a call from them about this... FOS are backlogged though and will take another 3 months for complaint to be looked at by them.   Let me make this 100% clear, fully admit to owning the debt, yep, ive spent this money (wish I knew what on, cos having got much to show from it - just general stuff and holidays)... Not trying to shirk out of it, trying my best to keep up with re-payments but im really strugglling. After I got paid on 1st APril, after paying all outgoings i had £9.83 left in current account so am having to go into overdraft each month which is just a viscious circle.  I would really like to NOT have to down the default route and trash my credit rating and then have to deal with the morons at NCO / Arrow etc.    Meanwhile, this is where I need the advice of the CAG experts... - Credit Limit increases... These were coming every few months and it was just being upped and upped and upped. Credit limit eventually was stopped at £15,400. Some of the increases I never even received letter for, just noticed when I logged into account. >>>> Would this be a case for irresponsible lending? - Stopping interest - I've read something on FCA site that they reccomend (not policy) that if a customer is put onto a payment holiday then they reccomend freezing interest for customer so the debt doesnt continue to build. I've asked time and time again, Amex just refuse.  >>>> Any tips on how to get Amex to play ball?  - Full & Final/Short settlement I've rung Amex today, told them I might be able to pay it off. Initially they said full balance, i then pushed, they then said they would accept 80% of balance, pushed them a bit more, got it down to 70%. >>> Surprised, and then very surprised they would accept 70%, anyone else think this is a bit odd? Normally they wont budge, or they wont budge from their first offer... Could their be something wrong on account (missing CCA etc?), or do they want rid of me and account as much as I do with them? - Cant really keep going at these £329.74 repayments. Something is going to have to give somewhere. I believe they wont go any lower and they will just default it i send £100 instead of £329 and send it out to NCO/Arrow. This might not be a too bad thing though because this would stop the interest right? Anyone thoughts on this?    Anyone think of anything else I could try with them? Again, its still with Amex, not defaulted or anything yet, yep, its all my own fault, i've spent the money, dont deny that, just feel Amex have took advantage etc.   Many thanks for reading. Any advice is greatly appreicated.   Kr, Mista B.     
    • Ok so we have complained to HMRC but were still no further forward with getting the P45/P60. We need this as DVLA has said they need more proof of who he is before giving him a provisional license.  What more can l do. 
    • Hi All   just looking for some advice. I bought a used Porsche Boxster from one of Marshall motor group’s Audi dealers (can I name them?) recently and was assured that it received a major service in October 2020 in line with the manufacturers requirements. The service book confirms this. The dealer also told me on the phone that they have a 6 month rule with any mot or service being done if due within this period which assured me when making an offer over the phone on the car that it wouldn’t need anything doing for a while as I recall saying that.   However, digging through the receipts post delivery I saw that the service was in fact minor and after calling the specialist who serviced it in Oct both they (Sheepishly) and the invoice confirmed that the car did not receive new spark plugs, an air filter, brake fluid replacement or a new fan belt which have now all fallen due and hence the major service due warning light. Had I not investigated this then the car would have potentially gone another 4 years, so 8 in total without some of these items being done.   i emailed the salesman to ask what they would propose to do. The matter is complicated by my living 450 miles away in Scotland, and 200 from their nearest branch, a Mercedes dealer in the Lake District, so I suggested getting my cheapest local specialist to do the works that have fallen due, however I have received no response.   Whilst I am still within my 30 days i don’t want to reject the car, which is otherwise perfect, but the fact remains that the Audi 150 point check only asks for upcoming mot’s to be checked and not services and surely you wouldn’t buy an approved used car and expect to have the service light come on 2 weeks later and have to spend almost £500 putting it right.   i would really appreciate some advice on next steps and perhaps who to escalate this to. Meantime the car is booked in for 2 weeks time to get the work done at the cheapest reputable place I could find.   Many, many thanks in advance
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Barclaycard nominal payment


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Hi all.

 

I have a problem regarding reduced payments to credit card companies and was hoping somebody may be able to help.

 

In August 2006 I became sick and lost my job. I had three credit cards and up until then had made regular payments on all accounts.

 

I continued with the payments until the start of 2007, which was when my savings ran out.

 

I sought advice and offered all three companies a £1 per month payment until my circumstances changed. All three accepted with a note to review at a later date.

 

7 years on, I pay £30 per month to both Apex debt management and Halifax's Blair Oliver and Scott. They regularly review the accounts and occasionally increase the payments.

 

I have paid £1 to Barclaycard since 2007 and they have never contacted me to review my account. The did send me a letter in 2010 with an offer of a settlement figure but other than that, there has been no contact by letter or telephone.

 

I recently called them but they could not find my account. If I stopped paying this £1 per month, what would happen? Someone mentioned if there had been no contact for a certain time, then the debt could be written off?

 

Any advice would be appreciated. Thank you

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If they cant find the account, then maybe they have sold it on and the telephone advisor is none the wiser. Regarding the other payments, can you afford them? Dont let the creditor dictate repayment terms. It is to be done by your financial circumstances only.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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OK

 

first of all please list for each debt the following

 

Original Creditor

AMount

Type of debt eg credit card, overdraft, loan

Who OWNs the debt now.

 

Just a word of caution, the "contact" includes payment, so If you have been paying a DCA or OC the clock stops ticking.

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The SabreSheep, All information is offered on good faith and based on mine and others experiences. I am not a qualified legal professional and you should always seek legal advice if you are unsure of your position.

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Hi Tucker and welcome to CAG.

 

Please use this thread only for the BC a/c. Start new threads for each of the other two a/c's if you need to.

 

So long as you continue to make nominal payments to any a/c, it will probably show adversely on your CRA records now, and for the next 6 years.

 

Can you let us know if this BC a/c is currently reported on your CRA files and who owns it.

 

:-)

Edited by slick132

We could do with some help from you

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Please give something if you can. We all give our time free of charge but the site has bills to pay.

 

Thanks !:-)

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OK

 

first of all please list for each debt the following

 

Original Creditor

AMount

Type of debt eg credit card, overdraft, loan

Who OWNs the debt now.

 

Just a word of caution, the "contact" includes payment, so If you have been paying a DCA or OC the clock stops ticking.

 

There are 3 debts, all credit cards.

 

1. Barclaycard. Now stands at £7100 approx. Not sure who owns the debt as there has been no contact. I pay £1 a month to Barclaycard.

 

2. Halifax Creditcard. Now stands at £3600 approx. Blair Oliver Scott send a letter every six months to review my account. I pay £30 per month.

 

3. Egg card. Now stands at £3700. Apex credit management contact me by phone every six months and review my payments. I pay £30 per month.

 

I have tried to negociate a settlement with the Blair Oliver Scott and Apex but they have declined.

 

These debts were a lot smaller but charges and interest accrued when I couldn't pay. Interest was only frozen when I sought debt management advice.

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Hi Tuicker and welcome to CAG.

 

Please use this thread only for the BC a/c. Start new threads for each of the other two a/c's if you need to.

 

So long as you continue to make nominal payments to any a/c, it will probably show adversely on your CRA records now, and for the next 6 years.

 

Can you let us know if this BC a/c is currently reported on your CRA files and who owns it.

 

:-)

 

The last time I checked my credit file it showed the Barclaycard debt. I can't remember who owns it, I assume it is still Barclays?

 

I didn't keep the letter that offered me a settlement figure. At the time I couldn't have got the lump sum so just didn't respond.

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Ok credit cards :)

 

Think you should create a thread for each one in the correct forum.

 

First aim is to collect information to establish what you can reclaim.

 

Then cca request the original creditor for each

 

Also send a full Subject Access Request to each as well.

 

overlimit and late payment charges are your friend as is any ppi. Claiming these back plus restitionary damages through small claims can have a dramatic impact on the amount owed.

PLEASE HELP US TO KEEP THIS SITE RUNNING

EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 

 

 

 

The SabreSheep, All information is offered on good faith and based on mine and others experiences. I am not a qualified legal professional and you should always seek legal advice if you are unsure of your position.

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the following may be of help to you.

 

http://www.consumeractiongroup.co.uk/forum/showthread.php?309037-Charges-older-than-6-years-***WON***-Compound-Int-t-and-**NO-SET-OFF**/page4

http://www.consumeractiongroup.co.uk/forum/showthread.php?423713-Barclaycard-Link

 

Only thing is that with your BC balance being so high that depending on when and how many charges were levelled and the amount of interest you would be claiming might put your claim above £10000 which would rule out small claims. If that is the case there are people here that can guide you.

PLEASE HELP US TO KEEP THIS SITE RUNNING

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The SabreSheep, All information is offered on good faith and based on mine and others experiences. I am not a qualified legal professional and you should always seek legal advice if you are unsure of your position.

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I called Barclaycard who put me through to debt recovery.

 

Please throw your phone out the window (Actually dont)

 

In all seriousness.

 

Please keep all contact with them via email and or letters with proof of posting

 

If they or any of the DCAs phone you say "in writing only" and terminate the call.

PLEASE HELP US TO KEEP THIS SITE RUNNING

EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 

 

 

 

The SabreSheep, All information is offered on good faith and based on mine and others experiences. I am not a qualified legal professional and you should always seek legal advice if you are unsure of your position.

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Hi Tucker,

 

Research the subject of reclaiming charges and compound interest from BC. If some of the charges go back a few years, compound interest can make a huge difference.

 

:-)

We could do with some help from you

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Please give something if you can. We all give our time free of charge but the site has bills to pay.

 

Thanks !:-)

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PLEASE HELP US TO KEEP THIS SITE RUNNING

EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 

 

 

 

The SabreSheep, All information is offered on good faith and based on mine and others experiences. I am not a qualified legal professional and you should always seek legal advice if you are unsure of your position.

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Ok credit cards :)

 

Think you should create a thread for each one in the correct forum.

 

First aim is to collect information to establish what you can reclaim.

 

Then cca request the original creditor for each

 

Also send a full Subject Access Request to each as well.

 

overlimit and late payment charges are your friend as is any ppi. Claiming these back plus restitionary damages through small claims can have a dramatic impact on the amount owed.

 

Thank you for your reply. I have been bogged down with other things at the moment but will tackle this next week when I'm straight.

 

I may need to get more info from you on how to deal with this if that's okay.

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While I agree that contacting by phone is usually not a good idea sometimes I find it helpful to get basic info.

Use your judgement on my advice.

 

We are more than happy to help :-)

Just remember you are in good hands with this site.

 

We could do with some help from you.

 

Have we helped you ...?         Please Donate button to the Consumer Action Group

 

**Fko-Filee**

Receptaculum Ignis

 

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  • 6 months later...

Hi there.

 

Sorry to have taken so long to return to this thread but major life events have somewhat taken over.

 

I am paying Barclaycard a nominal amount of £1 a month on a debt of £7200, I have been doing this for 8 years. During this time they have only contacted me once, in June 2010.This was to offer a reduced settlement figure of £1837. At the time I couldn't accept their offer and declined.

 

Yesterday I contacted them by phone to see if I had any PPI on the account that I could claim and also if they could offer another reduced settlement figure.

 

I didn't have any PPI, which I kind of knew. The settlement figure was £2189. I was surprised that over 4 years later the figure had increased, I thought it would be a lot less.

 

The assistant then told me that Barclaycard were not persuing the debt and if I stopped paying the £1 a month then nothing would happen. I would just have a debt on my credit file that would never go away.

 

If I accepted the settlement figure and paid Barclaycard, it would show as a part payment and again the debt would still show on my credit file as never being settled.

 

It would seem that either way I will always have this debt on my file unless I can clear the whole amount, which I can't. I thought that paying a settlement figure, whatever the amount, would show it settled and that would be the end of it?

 

Any advice would be very helpful. I just want to move on with my life and although I don't want to get anymore creditcards, I may want to move house in the future and feel this would prevent that.

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Hi Tucker,

 

If the a/c was defaulted more than 6 years ago, that default should no longer be showing on your CRA.

 

This is to ensure that a debtor who tries to repay a debt is not disadvantaged compared to a debtor who repays nothing.

 

Before agreeing to a settlement figure, have you yet worked out what you paid in penalty charges in the past ?

 

:-)

We could do with some help from you

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                                            Have we helped you ...?  Please Donate button to the Consumer Action Group

 

Please give something if you can. We all give our time free of charge but the site has bills to pay.

 

Thanks !:-)

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Exactly. If already showing as a default it can only be reported on your credit report for 6 years.

 

Also, its very important that you do a CCA request. Barclaycard made my life a misery. Wouldn't accept reduced payments and just sent threat after threat. The last straw was a very nasty phone call. Guess what, after a CCA request they have had to admit they can't enforce and wouldn't let anyone else try to enforce as they didnt have the original and couldnt even reconstruct.

 

Hi Tucker,

 

If the a/c was defaulted more than 6 years ago, that default should no longer be showing on your CRA.

 

This is to ensure that a debtor who tries to repay a debt is not disadvantaged compared to a debtor who repays nothing.

 

Before agreeing to a settlement figure, have you yet worked out what you paid in penalty charges in the past ?

 

:-)

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Noddles free but not always up to date. However it may confirm the default date which cannot change.

 

 

I have checked my credit file on Equifax and Noddle, neither show a default date. The only dates that are shown are start date of the credit card and the most recent date.

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Hi Tucker,

 

If the a/c was defaulted more than 6 years ago, that default should no longer be showing on your CRA.

 

This is to ensure that a debtor who tries to repay a debt is not disadvantaged compared to a debtor who repays nothing.

 

Before agreeing to a settlement figure, have you yet worked out what you paid in penalty charges in the past ?

 

:-)

 

Hi. Sorry but I have only just seen your reply. I didn't realise there was another page to the thread.

 

I haven't obtained any details of charges on the account, not sure if they will have a record?

 

My credit file doesn't show a default date but I have been paying £1 a month since 2007.

 

Are you suggesting that this should no longer be on my credit file?

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A Subject Access request may result in them giving you info back to 2002 (they did for me)

PLEASE HELP US TO KEEP THIS SITE RUNNING

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The SabreSheep, All information is offered on good faith and based on mine and others experiences. I am not a qualified legal professional and you should always seek legal advice if you are unsure of your position.

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