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    • Hermes lost parcel.. Read more at https://www.consumeractiongroup.co.uk/topic/422615-hermes-lost-parcel/
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    • Oven repair. https://www.consumeractiongroup.co.uk/topic/427690-oven-repair/&do=findComment&comment=5073391
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    • I came across this discussion recently and just wanted to give my experience of A Shade Greener that may help others regarding their boiler finance agreement.
      We had a 10yr  finance contract for a boiler fitted July 2015.
      After a summer of discontent with ASG I discovered that if you have paid HALF the agreement or more you can legally return the boiler to them at no cost to yourself. I've just returned mine the feeling is liberating.
      It all started mid summer during lockdown when they refused to service our boiler because we didn't have a loft ladder or flooring installed despite the fact AS installed the boiler. and had previosuly serviced it without issue for 4yrs. After consulting with an independent installer I was informed that if this was the case then ASG had breached building regulations,  this was duly reported to Gas Safe to investigate and even then ASG refused to accept blame and repeatedly said it was my problem. Anyway Gas Safe found them in breach of building regs and a compromise was reached.
      A month later and ASG attended to service our boiler but in the process left the boiler unusuable as it kept losing pressure not to mention they had damaged the filling loop in the process which they said was my responsibilty not theres and would charge me to repair, so generous of them! Soon after reporting the fault I got a letter stating it was time we arranged a powerflush on our heating system which they make you do after 5 years even though there's nothing in the contract that states this. Coincidence?
      After a few heated exchanges with ASG (pardon the pun) I decided to pull the plug and cancel our agreement.
      The boiler was removed and replaced by a reputable installer,  and the old boiler was returned to ASG thus ending our contract with them. What's mad is I saved in excess of £1000 in the long run and got a new boiler with a brand new 12yr warranty. 
      You only have to look at TrustPilot to get an idea of what this company is like.
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    • Dazza a few months ago I discovered a good friend of mine who had ten debts with cards and catalogues which he was slavishly paying off at detriment to his own family quality of life, and I mean hardship, not just absence of second holidays or flat screen TV's.
      I wrote to all his creditors asking for supporting documents and not one could provide any material that would allow them to enforce the debt.
      As a result he stopped paying and they have been unable to do anything, one even admitted it was unenforceable.
      If circumstances have got to the point where you are finding it unmanageable you must ask yourself why you feel the need to pay.  I guarantee you that these companies have built bad debt into their business model and no one over there is losing any sleep over your debt to them!  They will see you as a victim and cash cow and they will be reluctant to discuss final offers, only ways to keep you paying with threats of court action or seizing your assets if you have any.
      They are not your friends and you owe them no loyalty or moral duty, that must remain only for yourself and your family.
      If it was me I would send them all a CCA request.   I would bet that not one will provide the correct response and you can quite legally stop paying them until such time as they do provide a response.   Even when they do you should check back here as they mostly send dodgy photo copies or generic rubbish that has no connection with your supposed debt.
      The money you are paying them should, as far as you are able, be put to a savings account for yourself and as a means of paying of one of these fleecers should they ever manage to get to to the point of a successful court judgement.  After six years they will not be able to start court action and that money will then become yours.
      They will of course pursue you for the funds and pass your file around various departments of their business and out to third parties.
      Your response is that you should treat it as a hobby.  I have numerous files of correspondence each faithfully organised showing the various letters from different DCA;s , solicitors etc with a mix of threats, inducements and offers.   It is like my stamp collection and I show it to anyone who is interested!
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I applied for DLA almost 14 months ago and its been nothing but a disaster.


Firstly, me and my representative filled it in and I got a rejection letter almost instantly, so we appealed it.


But during this 14 months, its been nothing but stress for me.

Not in any particular order, but these some of the things that have happened:


:They got my application mixed up with another guy called George, who had also applied for DLA


:They claimed we had appealed after the time limit but,

we proved them wrong as we had postal evidence from when we sent the appeal in


:They requested my brothers doctors notes instead of mines from my GP,

so we had to then get my ones sent out


:They have been using my outdated ESA information from 2 years ago from when I failed my ESA

and not my ESA information from when I passed my ESA appeal last year


:They sent me a letter asking me to sign it saying I was happy with a tribunal being heard

and that "I had if I remember correctly", 10 days to send it back.


However, I received the letter 11 days after when they typed up the letter

so I had to call them and have the date put forward a week


Tribunal part one:

on the day of the tribunal, my representative said she would go by herself and represent me as it said on the letter,

that Nor me or my representative had to attend as the hearing will go ahead with or without either myself

or both of us attending or not.


So she went along with all my information, including a letter from the specialist I see at the hospital.


However, when she arrived, they told her that I MUST be there???


so they rescheduled another hearing


Tribunal part two.

On the day of my second hearing, unfortunately, my representative was involved in a small car accident out the road

and called from the hospital saying she would not manage.


The tribunal asked me if I wished to go ahead with the hearing. I


said yes BUT then they asked me to leave the room and I went back in after only about 90 seconds.


I sat down and they said that, it would be best if both myself and my representative was there so they rescheduled another hearing


The hearing is for this Tuesday.

I guess I am just wondering, is this normal for all this to be happening to a person who puts a claim in for DLA or PIP?

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Sounds like you have good grounds for complaint - but wait until after the appeal to do that. There are cases of administrative error, and sometimes a string of errors can happen to the same person, it's not acceptable, but occurs in such a large operation like the DWP.



You should also put in a complaint about your rep - have they never done an appeal before?? The whole point of an oral appeal is that you attend and answer questions - the rep can't answer them for you and the rep should know all this.



Your rep should have put your case together in a submission arguing the points that they feel you qualify on, highlighting any written evidence provided and countering any points made by the DWP that are detrimental.

We hang the petty thieves and appoint the great ones to public office ~ Aesop

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Hi, Thanks for your reply. Before the first hearing, the DLA people sent me a letter informing me of the date and it said on the letter that, "You may attend the hearing with or without a representative, however, if you or neither the representative attend, the hearing will go ahead"

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