Jump to content


  • Tweets

  • Posts

  • Our picks

    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like

Slipped on floor in Asdas.


style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 3676 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

A couple of months back, mother slipped on fluid in an Asda's store at the tills. She didn't get contact details of any witnesses but the one's who did see it were shouting at staff to do something as they all seemed a bit gormless, so it wasn't exactly something that went on unnoticed.

 

She filled an accident form out and has been receiving physio since, she's also been in contact with solicitors. Received letters from Asda's but only confirming my mums complaint.

 

She's documented in a time-line the steps she took after that which included talking on the phone (she didn't record) and Asda's saying everything was being documented and sent to the complaints department. They also took photos of my mother and the floor. They said she'll receive a letter within 28 days which she never received. She has time/dates of letter sent and phone calls made.

 

Now here's the reason for the thread. There's now no recollection of any slip recorded by Asdas. It will be on CCTV if they haven't destroyed the footage but other than that, mother has doctors notes and times/dates of the slip. They have no recollection of accident forms either. So all she has to go on is the injury she's dealing with and the hope of CCTV I guess.

 

Any advice please?

 

Chris.

Link to post
Share on other sites

I believe she is entitled to request a copy of the accident book entry

  • Confused 1

PLEASE HELP US TO KEEP THIS SITE RUNNING

EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

The SabreSheep, All information is offered on good faith and based on mine and others experiences. I am not a qualified legal professional and you should always seek legal advice if you are unsure of your position.

Link to post
Share on other sites

IS that from being spoken to over the phone?

 

Is a gamble but she could do a subject access request. £10 fee.

 

If she filled out an accident form then it is possible that the Branch may have no record as it may have been sent off to Head Office, or some companies transfer the details electronically.

PLEASE HELP US TO KEEP THIS SITE RUNNING

EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

The SabreSheep, All information is offered on good faith and based on mine and others experiences. I am not a qualified legal professional and you should always seek legal advice if you are unsure of your position.

Link to post
Share on other sites

The other problem is maybe the branch have not yet sent the data to head office so a Sar would have to make mention of data held locally and nationally

PLEASE HELP US TO KEEP THIS SITE RUNNING

EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

The SabreSheep, All information is offered on good faith and based on mine and others experiences. I am not a qualified legal professional and you should always seek legal advice if you are unsure of your position.

Link to post
Share on other sites

Hi Anonuser

 

Contact the Health & Safety Executive, explain that your mum had an accident in ASDA, that the accident was recorded, but that ASDA will not provide copies of the accident forms, in essence they are saying the accident never happened.

 

http://www.hse.gov.uk/

 

http://www.hse.gov.uk/riddor/reportable-incidents.htm

  • Confused 1
Link to post
Share on other sites

The branch would have to keep a copy.

 

IS that from being spoken to over the phone?

 

Is a gamble but she could do a subject access request. £10 fee.

 

If she filled out an accident form then it is possible that the Branch may have no record as it may have been sent off to Head Office, or some companies transfer the details electronically.

Link to post
Share on other sites

What did the solicitors say who your mother contacted?

 

If they are taking on her accident claim then leave it to the solicitors to deal with obtaining the documents etc.

 

Don't waste your money on SARs.

  • Confused 1
Link to post
Share on other sites

IS that from being spoken to over the phone?

 

Is a gamble but she could do a subject access request. £10 fee.

 

If she filled out an accident form then it is possible that the Branch may have no record as it may have been sent off to Head Office, or some companies transfer the details electronically.

 

Thanks, I will ask for more details from her and also make a note of what to get the solicitors to find out.

 

I think this needs reporting to the top andy.clarke@asda.co.uk

 

 

Make him aware of what you have said here and that they are now claiming no recollection of the incident.

 

Thank you!

 

Hi Anonuser

 

Contact the Health & Safety Executive, explain that your mum had an accident in ASDA, that the accident was recorded, but that ASDA will not provide copies of the accident forms, in essence they are saying the accident never happened.

 

http://www.hse.gov.uk/

 

Wonderful, I will pass this over to here, hopefully they'll be a bit more useful!

 

What did the solicitors say who your mother contacted?

 

If they are taking on her accident claim then leave it to the solicitors to deal with obtaining the documents etc.

 

Don't waste your money on SARs.

 

The usual normal procedure and then she called them after she found out they had no record of it, they told her to go in and ask for a copy of the accident form which is when Asdas told her there was no accident form. Since then she's been waiting until the solicitor gets back from holiday for what to do next.

Link to post
Share on other sites

Thanks, I will ask for more details from her and also make a note of what to get the solicitors to find out.

 

 

 

Thank you!

 

 

 

Wonderful, I will pass this over to here, hopefully they'll be a bit more useful!

 

 

 

 

 

If she has solicitors acting already leave everything to them to obtain.

Link to post
Share on other sites

If she has solicitors acting already leave everything to them to obtain.

 

Will do. They've been away on holiday so this Tuesday, hopefully she'll have more news on the next step. Will keep it updated.

 

Thanks guys!

Link to post
Share on other sites

agree with ganymede

Something similar happened to me. I did not have to deal with asda at all - everything went through my solicitor. Do you have any witnesses? luckily I did so perhaps that made it easier?

Also did she go to A and E? if so then there will be a record of her visit

Hope you get it sorted!

  • Confused 1
Link to post
Share on other sites

agree with ganymede

Something similar happened to me. I did not have to deal with asda at all - everything went through my solicitor. Do you have any witnesses? luckily I did so perhaps that made it easier?

Also did she go to A and E? if so then there will be a record of her visit

Hope you get it sorted!

 

I'll mention this. One women was outraged at the lack of support from the workers, but she didn't get her details. She did go to the A+E/Doctors.

 

Hopefully it gets sorted soon!

 

Thanks for all the help.

Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?


×
×
  • Create New...