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zulu123

Natwest DSAR slow response taken over 40 days..now what!

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Dear All,

I DSAR'd natwest at Bishopsgate address they have taken over 40 days to reply, what happens now?

 

For credit card info they sent on to another location,

 

For bank account info they sent over info in separate packages.

 

They are saying they can only go back 6 years!!!

 

What are my options I thought they have to reply in 40 days to DSAR's.

I thought for bank accounts they can go back more than 6 years?

Can anyone advise.

 

Thanks

Zul

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There is a failed SAR letter in teh CAG library.

 

In that letter I would give them another 7 days to comply and tell them that you will lodge a formal complaint with the ICO if they do not comply.

 

We know that that banks do hold data beyond six years....it depends how hard you want to push. You can take court action to force compliance if you feel it would be useful.

 

What is the full story or do you have another thread on this Nat West issue already?


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http://www.consumeractiongroup.co.uk/forum/showthread.php?423796-SabreSheep-Vs-Natwest-Moorcroft

 

Natwest supplied all statements going back to 2001!!!!! for my credit card.

 

So yes they certainly DO keep info after 6 years.


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The SabreSheep, All information is offered on good faith and based on mine and others experiences. I am not a qualified legal professional and you should always seek legal advice if you are unsure of your position.

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Thank you for your replies.

I would like copy bank statements ( old ones ) , when i got into arrears they stopped sending me statements , an so l lost track of what the level of arrears was, it later turned out that one account was cleared in full (an the payments were being used to clear arrears on the other natwest accounts however no one told me this , the DMP co. didnt tell me either.

I just want to ensure I am getting all the data I am entitled to for bank accounts & credit cards am more concerned with bank accounts really.

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My NatWest DSAR produced bank statements back to 1998. The credit card statements were only for the last six years. I have just learned that they actually do have more credit card statements, back to 2001. A suitable letter will be going to the data controller.

 

It took me about 90 days to get all the SAR stuff.


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So far, all done free for friends:

Cabot - F&F reduced debt by £7700 (70%)

NatWest - PPI claim - £1,800

NatWest - PPI claim - £6,200

NatWest - PPI claim - £3,000

Co-op Bank - PPI claim - £5,200

Halifax - PPI claim - £2,800

NatWest - debt identified as statute barred - £1,900

NatWest - debt identified as statute barred - £2,700

NatWest - loan identified as unenforceable - £13,400

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Keep us posted :)


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The SabreSheep, All information is offered on good faith and based on mine and others experiences. I am not a qualified legal professional and you should always seek legal advice if you are unsure of your position.

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they are so behind with these DSAR's, mine took 6 months. They admitted on the phone that they have a huge backlog.

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Then those that are facing delays need to lodge complaints with ICO when Natwest become obstructive and do not respond in time.

 

If they have a backlog then they have business strucual problems preventing them from regulaion compliance.

 

They need to be told to rectify that. If they can afford multimillion pound bonuses then they can afford the staff and equipment to comply.

 

Additionally if they treated their customers lawfully and fairly the demands might just reduce in number.

 

Complain to the ICO.

 

When I did for them being obstructive all my statements back to 2001 arrived on day 40.

 

See my thread Sabresheep vs Natwest n moorcroft


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The SabreSheep, All information is offered on good faith and based on mine and others experiences. I am not a qualified legal professional and you should always seek legal advice if you are unsure of your position.

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Don't forget that failure to comply is also actionable in court if you wish.

 

Have a look at fedupandfightingback's thread when they sued for non compliance and won.


If I have helped you please leave me a message by clicking my star

 

1. Single Premium PPI Q&A Read Here

2. Reclaim mis-sold PPI

Read Here

3. Reclaim Loan & Credit Card Charges Read Here

4. The CAG Interest Tutorial

Read Here

5. Feel Bullied by Creditors or Debt Collectors?

Read Here

6. Staying Calm About Debt

Read Here

7. Thinking of a Full & Final Settlement?

Read Here

 

How To Upload Documents To Cag

Instructions

 

I DON'T GIVE ADVICE BY PM BUT IF YOU SEND ME A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER HELP THERE

 

 

 

Private message facilities are offered for users to communicate issues that are perhaps inappropriate for posting on the main forum. Site rules explain this in more detail.

 

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If you are approached (or have been approached) by private message with an offer of help "Off Forum" or with a view to asking you to visit another website, please inform the site team via the report icon, especially if this results in a request for a fee. Remember, this is for your own protection

my views are my own and are given in good faith to try and help people. Please seek professional advice on your case if necessary

 

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Report to ICO now give dates etc, I did with The HSBC and they admitted in the end to ICO their failings ( albeit got away with it) and stated new system in place to comply with 40 days (ha ha) believe it if ever have to use it again - It even cost me a court case as evidence I needed arrived too late, and low and behold the DJ and regulators did not want to know.


:mad2::-x:jaw::sad:

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