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    • Hermes lost parcel.. Read more at https://www.consumeractiongroup.co.uk/topic/422615-hermes-lost-parcel/
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    • Oven repair. https://www.consumeractiongroup.co.uk/topic/427690-oven-repair/&do=findComment&comment=5073391
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    • I came across this discussion recently and just wanted to give my experience of A Shade Greener that may help others regarding their boiler finance agreement.
      We had a 10yr  finance contract for a boiler fitted July 2015.
      After a summer of discontent with ASG I discovered that if you have paid HALF the agreement or more you can legally return the boiler to them at no cost to yourself. I've just returned mine the feeling is liberating.
      It all started mid summer during lockdown when they refused to service our boiler because we didn't have a loft ladder or flooring installed despite the fact AS installed the boiler. and had previosuly serviced it without issue for 4yrs. After consulting with an independent installer I was informed that if this was the case then ASG had breached building regulations,  this was duly reported to Gas Safe to investigate and even then ASG refused to accept blame and repeatedly said it was my problem. Anyway Gas Safe found them in breach of building regs and a compromise was reached.
      A month later and ASG attended to service our boiler but in the process left the boiler unusuable as it kept losing pressure not to mention they had damaged the filling loop in the process which they said was my responsibilty not theres and would charge me to repair, so generous of them! Soon after reporting the fault I got a letter stating it was time we arranged a powerflush on our heating system which they make you do after 5 years even though there's nothing in the contract that states this. Coincidence?
      After a few heated exchanges with ASG (pardon the pun) I decided to pull the plug and cancel our agreement.
      The boiler was removed and replaced by a reputable installer,  and the old boiler was returned to ASG thus ending our contract with them. What's mad is I saved in excess of £1000 in the long run and got a new boiler with a brand new 12yr warranty. 
      You only have to look at TrustPilot to get an idea of what this company is like.
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    • Dazza a few months ago I discovered a good friend of mine who had ten debts with cards and catalogues which he was slavishly paying off at detriment to his own family quality of life, and I mean hardship, not just absence of second holidays or flat screen TV's.
      I wrote to all his creditors asking for supporting documents and not one could provide any material that would allow them to enforce the debt.
      As a result he stopped paying and they have been unable to do anything, one even admitted it was unenforceable.
      If circumstances have got to the point where you are finding it unmanageable you must ask yourself why you feel the need to pay.  I guarantee you that these companies have built bad debt into their business model and no one over there is losing any sleep over your debt to them!  They will see you as a victim and cash cow and they will be reluctant to discuss final offers, only ways to keep you paying with threats of court action or seizing your assets if you have any.
      They are not your friends and you owe them no loyalty or moral duty, that must remain only for yourself and your family.
      If it was me I would send them all a CCA request.   I would bet that not one will provide the correct response and you can quite legally stop paying them until such time as they do provide a response.   Even when they do you should check back here as they mostly send dodgy photo copies or generic rubbish that has no connection with your supposed debt.
      The money you are paying them should, as far as you are able, be put to a savings account for yourself and as a means of paying of one of these fleecers should they ever manage to get to to the point of a successful court judgement.  After six years they will not be able to start court action and that money will then become yours.
      They will of course pursue you for the funds and pass your file around various departments of their business and out to third parties.
      Your response is that you should treat it as a hobby.  I have numerous files of correspondence each faithfully organised showing the various letters from different DCA;s , solicitors etc with a mix of threats, inducements and offers.   It is like my stamp collection and I show it to anyone who is interested!
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Please can someone advise me on where I stand on constructive dismissal. I have worked for a large electrical retailer for almost 5 years and today I walked out as ultimately I can not work for these people anymore.


I can no longer deal with the micromanagement and emails sent at unreasonable hours demanding replies on why my colleagues and myself were not hitting company wide targets on extended warranties and accessories which in truth customers didn't always need or want.


I can no longer deal with my pay being constantly wrong, The managers excuse "I send the rotas out every week", when i went to him to tell him it was wrong, he said "he would sort it". This has now been going on 3 months.


I can no longer sell services that fail, I myself have went out to my customers houses no less than 20 times in the last year to fix problems that customers had paid "so called experts" to do. I done this in my own time and didn't charge or expect anything in return.


I don't want to work with my pushy colleagues (telling customers they need things they don't require and pressuring them into things that would only ever be a what if? as they are scared of the threats and repercussions of the manager should they not sell these items)


I am also fed up of the theft of personal items from the staff room (only little things such as food, toiletries) but this gets brushed under the carpet.


I also recently got signed off from the doctor for suffering depression caused by my workplace, I could of been signed off for a long period of time but I returned after a week ( no return to work interview was scheduled or nothing was done to facilitate my return)


I also hurt my foot in the workplace and still suffering problems with my achilles and was struggling with mobility but i was asked to walk across the shop floor (100 metres +) to place a piece of plastic on the edge of a shelf.


All these things has contributed to me walking out today as i don't want to suffer with threats any more if i don't sell services that 99% of the time fail. I have hundreds of emails as evidence with some including threats on what would happen if we failed to sell these items.


Thank you for reading and any help would be greatly appreciated.

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Hello and welcome to CAG. I'm sorry to hear about your problems.


I hope the forum guys will be along later with advice for you, when their day jobs permit.


My best, HB

Illegitimi non carborundum




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What you have tried to resolve the problems please? For example, have you raised a grievance?

Never assume anyone on the internet is who they say they are. Only rely on advice from insured professionals you have paid for!

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HI and sorry for the situation you find yourself in.


Correct, in most situations you need to try and resolve the problems formally after failed informal attempts.


Whilst not being a complete bar to tribunal proceedings, any claim that is successful may be reduced at tribunal for breach of process, sometimes as much as 50%



Are you a member of a trade union? If not I reccomend that you seek advice from CAB or better as soon as possible.


My first instinct it to force yourself to go back and face the music or get signed off by your doctor like yesterday for work related stress depression. That *might* give you some protection from being dismissed due to gross misconduct. Otherwise you will need to launch a well prepared grievance.


ALso be aware that in some instances now you have to pay a bond for a tribunal hearing and also there are strict time limits of 3 months less one day from the incident or last in a list of incidents that the Tribunal form must be received by the tribunal.


This is probably not what you hoped to hear. But when your in the situation you are in now it is easy so so easy to act rashly and get caught out.








The SabreSheep, All information is offered on good faith and based on mine and others experiences. I am not a qualified legal professional and you should always seek legal advice if you are unsure of your position.

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Sorry to hear about this very difficult situation. My initial reaction is that this does not sound like enough to have a strong constructive dismissal claim. The legal theory behind constructive dismissal is that you need to have a fundamental breach of your employment contract which was so serious as to justify you terminating your employment contract immediately.


It is difficult (though not impossible) to bundle lots of smaller issues together and fit them into the constructive dismissal box. If you had raised these separate issues formally, e.g. through a formal grievance, and that grievance was ignored, that would give you a single "fundamental breach" which your employment tribunal claim could bite on. Unless you have something like this which unifies all the small issues together its going to be tough.




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