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    • Can I just suggest one thing   Ask them how the subframe broke and say you would like them to explain how changing a cv joint affects the sub frame   I'm not an expert but I've changed cv joints in the past and never needed to touch the subframe on a car   The axle itself might pass through the subframe but removing the cv joint usually just entails cracking the old one off with a split bar   I can't help but wonder if they've braced it against the subframe and that's why it's broken 
    • it wouldn't have gone to a (your?) local county court as you didn't reply to the claimform. northants bulk would have dealt with it as it was a default judgement.    
    • Thank you so much for the reply. I have tried to call the court (Torbay & Newton Abbot) but they are short staffed so cant answer ;-( Does the discharge mean it has been thrown out?   On the report is is just marked as the court date 10th December 2020 and under that Discharged. Thank you!
    • I need to repair the lead flashing on my side of a firewall on the roof of a Victorian terrace. It will involve hacking off the cement on my side, installing new lead and reapplying cement. Do I have to notify my neighbour under the party wall act before getting this work done? I was under the impression minor work was not notifiable. I would consider this minor work. From the party wall act:   "Some works on a party wall may be so minor that service of notice under the Act would be generally regarded as not necessary. Things like:  drilling into a party wall to fix plugs and screws for ordinary wall units or shelving  cutting into a party wall to add or replace recessed electric wiring and sockets  removing old plaster and replastering may all be too minor to require a notice under the Act."   The neighbour has got wind of what I am doing and has asked for written grantees that I will cover the cost of any impact on his side and is threatening to invoke the party wall act if I don't I don't want to write him a blank cheque as his side of the firewall is probably is as bad a condition as my side.
    • They will NOW debit   Sorry I need to relax before I type out responses. and reread them. Tried to edit the post but cannot
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    • I sent in the bailiffs to the BBC. They collected £350. It made me smile.
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    • Hi @BankFodder
      Sorry for only updating you now, but after your guidance with submitting the claim it was pretty straight forward and I didn't want to unnecessarily waste your time. Especially with this guide you wrote here, so many thanks for that
      So I issued the claim on day 15 and they requested more time to respond.
      They took until the last day to respond and denied the claim, unsurprisingly saying my contract was with Packlink and not with them.
       
      I opted for mediation, and it played out very similarly to other people's experiences.
       
      In the first call I outlined my case, and I referred to the Contracts (Rights of Third Parties) Act 1999 as the reason to why I do in fact have a contract with them. 
       
      In the second call the mediator came back with an offer of the full amount of the phone and postage £146.93, but not the court costs. I said I was not willing to accept this and the mediator came across as a bit irritated that I would not accept this and said I should be flexible. I insisted that the law was on my side and I was willing to take them to court. The mediator went back to Hermes with what I said.
       
      In the third call the mediator said that they would offer the full amount. However, he said that Hermes still thought that I should have taken the case against Packlink instead, and that they would try to recover the court costs themselves from Packlink.
       
      To be fair to them, if Packlink wasn't based in Spain I would've made the claim against them instead. But since they are overseas and the law lets me take action against Hermes directly, it's the best way of trying to recover the money.
       
      So this is a great win. Thank you so much for your help and all of the resources available on this site. It has helped me so much especially as someone who does not know anything about making money claims.
       
      Many thanks, stay safe and have a good Christmas!
       
       
        • Thanks
    • Hermes and mediation hints. https://www.consumeractiongroup.co.uk/topic/428981-hermes-and-mediation-hints/&do=findComment&comment=5080003
      • 1 reply
    • Natwest Bank Transfer Fraud Call HMRC Please help. https://www.consumeractiongroup.co.uk/topic/428951-natwest-bank-transfer-fraud-call-hmrc-please-help/&do=findComment&comment=5079786
      • 33 replies

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Energy giant E.On is to pay a record £12m penalty, following an investigation into mis-selling by the industry regulator.

 

Ofgem said it was the largest penalty paid to date by a UK energy supplier.

Its investigation found "extensive poor sales practices" amongst staff selling on the doorstep and by phone.

 

E.On has apologised to its customers, and has promised to pay compensation to anyone who was mis-sold an energy package.

 

The company has estimated that the bill for compensation payments is likely to be between £3m and £8m, on top of the £12m penalty.

 

http://www.bbc.co.uk/news/business-27433428

 

 

Not to worry though, they'll soon claw that back from their pensioner customers:

 

 

Energy giant E.ON scraps 25% discount for hard-up pensioners despite making £2m a day profit

 

Energy giant E.ON is hitting hard-up pensioners with huge price hikes while raking in profits of £2million a day.

 

Tens of thousands of elderly people face a bill shock after the supplier said it was scrapping a 25% saving for some of its poorest customers.

 

Those affected have been given just six weeks notice before price soar.

 

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Hi all

 

Thought I’d pop on with a bit of information following this morning’s news.

 

To confirm, following Ofgem’s recent investigation, we’ve reviewed the way we sold energy between June 2010 and December 2013.

 

We were concerned we might have given some of our customers the wrong information when they chose to switch to us. To sort this, we’ll be contacting those customers we believe were affected.

 

These accounts will be reviewed and, if customers are worse off as a result, we’ll be offering compensation to cover any financial loss.

 

If anyone switched to us between June 2010 and December 2013 and think they may have been affected, they can also contact us to have their case reviewed.

 

There’s a dedicated support team dealing with this. Their contact details are on our website under ‘Help and Support.’ The same page has a Compensation Form customers can use if they prefer.

 

Additionally, there’s a section of FAQs that might help. This includes details of how the compensation has been calculated.

 

Hope this is of interest.

 

Malc

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Not to worry though, they'll soon claw that back from their pensioner customers:

 

 

Energy giant E.ON scraps 25% discount for hard-up pensioners despite making £2m a day profit

 

Energy giant E.ON is hitting hard-up pensioners with huge price hikes while raking in profits of £2million a day.

 

Tens of thousands of elderly people face a bill shock after the supplier said it was scrapping a 25% saving for some of its poorest customers.

 

Those affected have been given just six weeks notice before price soar.

 

 

Hi Michael

 

Our Warm Assist Variable tariff ends on 30 June 14. We're writing to all customers affected to let them know what's happening.

 

To lessen the impact of this change, we're giving those customers affected a one off payment of £140. This will be credited to accounts this month.

 

Unless they tell us otherwise, customers on Warm Assist will automatically be put on to our standard tariff, Energy Plan, to cover usage after the change.

 

There aren't any restrictions or tie-ins with Energy Plan and this leaves customers free to switch tariff/supplier at any time without penalty.

 

We do have other tariffs available but these are contracted products with certain conditions that customers might not agree to.

 

For anyone affected, I'd pop the usage in kWh on to one of the comparison sites. This will list all the options both with us and with the other suppliers.

 

Hope this is of interest.

 

Malc

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  • 2 weeks later...
Hi Michael

 

Our Warm Assist Variable tariff ends on 30 June 14. We're writing to all customers affected to let them know what's happening.

 

To lessen the impact of this change, we're giving those customers affected a one off payment of £140. This will be credited to accounts this month.

 

Unless they tell us otherwise, customers on Warm Assist will automatically be put on to our standard tariff, Energy Plan, to cover usage after the change.

 

There aren't any restrictions or tie-ins with Energy Plan and this leaves customers free to switch tariff/supplier at any time without penalty.

 

We do have other tariffs available but these are contracted products with certain conditions that customers might not agree to.

 

For anyone affected, I'd pop the usage in kWh on to one of the comparison sites. This will list all the options both with us and with the other suppliers.

 

Hope this is of interest.

 

Malc

 

Please can you confirm your statement that customers losing this tariff will receive a payment of £140 before the end of this month. And can you confirm that this £140 payment is separate from the warm home discount that is given to vulnerable customers each winter?

 

The letter I had from Eon about losing the cheap tariff made no mention of this £140 payment.

 

EDIT. Just checked my Eon account this evening to find that £140 has been credit today under the name One Off Payment. I am impressed. However, it won't stop me changing supplier in June, so long as the new supplier will include me in the Warm Home Scheme.

 

However, there is no sign of the £35 payment that was promised on the News last week.

Edited by poppasmurf
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Hi poppasmurf

 

Glad you've received the £140 I mentioned in an earlier post.

 

Just to confirm, customers whose Warm Assist Variable tariff is ending next month will receive this payment. It's also separate from the Warm Home Discount scheme.

 

Following Ofgem's investigation into our selling practices between June 2010 and December 2013, we've agreed to make an additional payment to many of our vulnerable customers. This includes our Warm Home Discount customers.

 

We started sending letters to our Warm Home Discount customers this week. This is to let them know they'll be receiving this additional payment of £35. They'll receive these letters between now and 2 July 14.

 

The payment will be credited directly to accounts unless a customer has a prepayment meter. These customers will receive a voucher which can be used to top up the meter.

 

I know you're looking to change suppliers but if you don't or there's a delay, we're taking applications for the 2014/15 Warm Home Discount (Broader Group) scheme now. Applications can be made via our website.

 

If you're in the Core Group, though, you'll receive a letter from the Department of Work and Pensions (DWP) to let you know the payment (£140 this year) will automatically be credited to your account.

 

Hope this helps poppasmurf. Let me know if you need any more information as happy to help.

 

Malc

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  • 1 year later...

closed to stop postings on old threads

start a new thread

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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