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    • FINAL UPDATE.  I have not posted as the defence were reading the thread.  An agreement was reached on the day of the hearing.   I am unable to go into detail but for those in this position the forum has been priceless support and advice so thank you all in the site team.   for those going through this, follow the process, ignore intimidating tactics and threats and get to the Judge.  They are very supporting of those self representing.   I note her name has gone from the heading of the thread.  Was this them ?  Thanks again.  
    • I'm not sure what the "appeal" system asked but he said he definitely didn't indicate he was the driver so I'm just going to have to take his word for it. Honestly, I don't think the hirer will contact them. I think my brother will tolerate it. I did have a similar experience with another company 6-7 years ago and sought advice on here then to which you guys told me to ignore, I got the exact same DRP letters and then a "Gladstones Solicitor" letter.  After that nothing happened and it died away. Based on my experience with that I assumed the same would happen here but only asked to see if perhaps anything had changed since then.    Hopefully it doesn't get to court but if it did, I feel like we have enough evidence to sway a judge who probably hates dealing with this type of nonsense anyway. Or maybe I'm too optimistic. 
    • Your attachment showing the cinema parking restrictions seems crystal clear. Let's see what the photos turn up.
    • Meter certification periods re given in The Meters (Certification) Regulations 1998, Schedule 4. From there you can check if they are correct about your specific meter .. https://www.legislation.gov.uk/uksi/1998/1566/schedule/4 If they're telling porkies then you have e clear grounds to tell them to take  hike. If they're correct or if you haven't been able to confirm then you have  few options. You could just keep fobbing them off. In general Octopus can't keep up with demand for smart meters. It took 9 months to get our. So they may not push too hard. Or ask if you can install your own choice of meter. The Electricity Act 1989 cover this in Schedule 7 (2) and (2A) https://www.legislation.gov.uk/ukpga/1989/29/schedule/7 Or fight the them and their enforcement. Or go off supply.
    • We received a copy of the completed Directions Questionnaire (N181) from the solicitors along with a draft copy of their directions. I am on a course today so can upload over the weekend if needed. By 4pm on 16th May both parties must each give standard disclosure of documents by way of list by category. By 4pm on 30th May any request for inspection or copies of docs must be made and compiled 14 days thereafter. I will provide more over the weekend.
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Harlands and Xercise 4 Less


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Hi Mum,

 

More hot air from CRS that I suggest you ignore completely. Absolutely no need to find a lawyer !

 

Let us know what further contact you receive and we'll continue to advise.

 

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  • 2 weeks later...
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This week I have received several texts and at least one call from CRS demanding I ring them back urgently to discuss my account.

I never answer calls from unknown numbers just in case - so they always go through to voicemail if they want to leave one.

I feel a little harrassed! Is there any way I can prevent them from ringing me?

I read another thread on this forum about a guy who had them writing letters to him for years! Is that what happens in most cases?

Thanks for all your help so far:)

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Send the telephone harassment letter. If they continue calling and ignore you, then take them to court for harassment

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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Hi TM1,

 

Will they write to you for years - NO !

 

Once they realise you will not be intimidated by their actions, they will move on to find someone weaker to bully.

 

You can send them the Phone Harassment letter from our Library - http://www.consumeractiongroup.co.uk/forum/showthread.php?387367-Harassment-by-Telephone-(update-21.04.2014)&p=4192607&viewfull=1#post4192607

 

Adapt it as necessary to refer to text messages. Send the letter to Harlands and tell them this letter addresses both Harlands and CRS.

 

Keep us updated and don't let their bullying get to you.

 

:-)

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  • 2 weeks later...

Ok, received another letter from them this morning - following several phone calls and text messages which I have ignored. It reads as follows:

 

We regret that despite our attempts to reach an amicable resolution to your account, you remain in arrears to Xercise 4 Less.

We must therefore give notice that failing to reply to this letter within the next 10 days will result in your account balance being passed to Zinc Group LTD, one of the UK's leading providers of debt recovery solutions.

WE WOULD STILL LIKE TO RESOLVE THIS MATTER

We're happy to listen to your reasons for not paying and will do whatever we can to reach an acceptable resolution for both parties. All that is required is for you to call us on 01444449165 by no later than 20th October 14 so we can discuss your account further.

 

Yours sincerely

For Credit Resolution Services

Rob Avery

Collection Manager

 

Do I respond to this letter? Is it legal to pass my details on to another agency?

As always, many thanks for your advice:)

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Hi Mum,

 

Let them pass it on if they wish.

 

We'll send Zinc scuttling off back under their rock when they make contact !!

 

Keep us informed .............

 

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  • 5 weeks later...

Ok, so I had a call from Zinc today which I ignored as an unknown number. They left a message on my answer phone asking me to contact them and giving me a reference number, but not telling me who they were or why I was to ring them which seems bizzare.

What should my response be to this? Do I write to Zinc and ask them to desist calls? Were Harlands correct to hand over my information to them?

Many thanks for your help:)

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I have had an email from Zinc today:

Dear Mrs Parker,

Welcome to the Zinc Group, we have been instructed by our client to assist you with the resolution of your account. We would therefore like to invite you to review the options we have made available to you as a priority customer, these have been designed to make the process as simple as possible while ensuring that you have full control of your circumstances.

 

At Zinc we understand that not all our customers are the same, but we are committed to treating all of our customers fairly.

 

You can visit our website WeWantToSayYes.co.uk or contact your personal account manager in order to:

(Range of options of how to pay/make an offer)

 

 

 

They say they are working for 'CRS on behalf of Xercise 4 Less'.

 

I also received another phone call from them today - ignored it again - went to answerphone. Still asking me to ring them urgently at 'my earliest possible convienience'.

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Hi Mum,

 

Letter to Zinc Group :-

 

I refer to your email of 15th November and to phone calls and messages from you.

 

This matter has been in dispute with Harlands for months and they have no right to pass on a disputed debt to Zinc for collection.

 

Anything you have to say must be put in written letters only and you must not contact me by phone or texts or email.

 

Unless and until Harlands reply to me properly, you must not contact me further. If you do, you will be included in my complaints to Trading Standards.

 

Keep us informed. Also, keep a note of all contact from CRS or Zinc in case a formal complaint is needed.

 

:-)

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  • 2 weeks later...

Hi Mum,

 

Let us know when Harlands or CRS or Major & Co make further contact.

 

I hope you can now see that Harlands, etc have done nothing significant since your letter at the end of May (post #12).

 

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  • 1 year later...

Well, it's been a long time! But today I had a text from CRS saying 'Please call CRS today on 01444449... as your account has now been returned to us from the Zinc Group. We're open between 8.30 - 6pm'

I really thought that the end of this had been a long time ago.

I have moved since and am no longer at my old address. Do you think I should contact them again to let them know this? I don't think I will have had any post from them as it should have been forwarded on if not, but I suppose there is always the chance it has not been.

Surely they cannot still be chasing this?!!!

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Hi TMum,

 

I've just replied on a thread where Harlands/CRS are still sending begging letters after 4 years !! See here - http://www.consumeractiongroup.co.uk/forum/showthread.php?471800-CRS-(Zinc-Group-amp-Harlands)

 

Send Harlands/CRS a simple letter saying :-

 

Dear Harlands/CRS,

 

Please note my new address is xxxxxxxxxx.

 

However, if you make any further demand for a matter that was closed well over 2 years ago, formal complaints about your harassment will be made to the appropriate authorities.

 

Yours faithfully,

 

Get a free Cert of Posting at the PO.

 

After this, you can ignore further comm's from Harlands/CRS, Zinc and Spratt Endicott, their new pet solicitor.

 

:-)

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From seeing other threads here recently, I think Harlands/CRS are trawling up older cases and having a further go at them.

 

But the clear reality is this - if Harlands/CRS were serious about the court action they so often threaten, they'd have instructed their pet solicitor to do this years ago.

 

They are just chancing their luck, risking no more than the cost of postage.

 

:-)

Edited by slick132

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  • 2 weeks later...

Ok, I had a further text from them (but from a different number) earlier this week: 'We're now able to offer you an amazing 50% settlement. Please call CRS on 01444 449165 between 08.30 - 6pm in order to agree this with us'

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And after sending the letter about change of address etc last week I received this letter today from CRS:

Further to your recent correspondence regarding your account

We have passed your file by Xercise 4 Less in regards to unpaid arrears due under the terms of your Membership Agreement.

On 7 Feb 2013 you entered into a Membership Agreememt with Xercise for Less. You agreed to pay £9.99 a month and give a months written notice when you wished to cancel.

As your payments were not honoured and you failed to rectify your breach of Agreement charges were applied to your account and your file was referred to ourselves.

Xercise for Less have not received the relevant notice from you to cancel your Membership.

 

 

Please contact us within the next 7 days on 01444 449165 to discuss repayment of your balance.

 

 

Yrs Sincerely,

N Bright

 

 

What do I respond to this?!!! My account seems to be £158.97....which is interesting

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Hi Mum,

 

There is no need to respond to either their text or their letter.

 

Simply ignore but keep us posted ................

 

:-)

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  • 2 weeks later...

Yes they are but ignoring them works just fine !!

 

:-)

We could do with some help from you

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                                            Have we helped you ...?  Please Donate button to the Consumer Action Group

 

Please give something if you can. We all give our time free of charge but the site has bills to pay.

 

Thanks !:-)

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Yes

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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