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I purchased a bag for my Wife from Debenhams (through Amazon.co.uk) for an anniversary present. The bag arrived damaged, and I immediately informed Debenhams through the claims option of the Amazon portal. I was emailed back fairly quickly to say that because I had ordered through Amazon that they couldn't send a replacement and that all they could do was provide a refund.

 

In light of this, I returned the bag, and ordered a replacement (directly from Debenhams.com this time).

 

The bag was received by Debenhams on 9th May. Today, 14th May I got an email through Amazon to say that the refund was being processed and would be returned to my payment method within 10 business days! Add that on to the 3-4 business days that it has taken them to process the return in the first place, and we're looking at almost 3 weeks!

 

I find it ludicrous and unfair that it should take this long. Someone somewhere is sitting on £125 that belongs back in my account. If payment from the account is authorised immediately then why don't refunds go back just as fast?

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Hi chris

 

It's probably to do with the systems they have in place, the departments dealing with the refund, customer service, accounts, warehouse etc.


Welcome to Consumer Action Group

 

'Challenges are what makes life interesting; overcoming them is what makes life meaningful.'

Joshua J. Marine

 

1) CLAIM BACK ALL PENALTY CHARGES CLICK HERE

2) CLAIM BACK ALL MIS-SOLD PPI CLICK HERE

3) COMPOUNDED CONTRACTUAL INTEREST CLICK HERE

4) REQUEST CCA FROM CREDITOR CLICK HERE

5) OFT- UNENFORCEABLE AGREEMENTS CLICK HERE

6) CAREY V HSBC (2009) CLICK HERE

7) DON'T BE BULLIED BY CREDITORS / DCA's CLICK HERE

8) IN DEBT DON'T PANIC CLICK HERE

9) FULL AND FINAL SETTLEMENT CLICK HERE

10) SALE OF GOODS ACT-EDUCATE YOUR RETAILER CLICK HERE

11) DISTANCE SELLING-EDUCATE YOR RETAILERCLICK HERE

12) SOGA SUMMARY CLICK HERE

13) WHICH? TEMPLATES [/url]CLICK HERE

14) DOES YOU BANK TREAT YOU FAIRLY BCOBSCLICK HERE

15) EVERYTHING HOUSING CLICK HERE

16) UTILITY BACKBILLING CLICK HERE

17) OFGEM - COMPLAINTSCLICK HERE

18) OFCOM - COMPLAINTS CLICK HERE

DON'T GIVE UP, THIS SITE WILL PROVIDE YOU WITH GUIDANCE AND EMPOWERMENT

 

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I would assume that unlike payment, refunds are a manual process. there is not one dedicated person waiting by the post box to unpackage the bag, check it over, complete their internal paperwork, move it to whereever it has to be moved to (perhaps a SQA area) complete the SQA activity, return it to their supplier, rush upstairs, complete the refunds paperwork, request the refund from the creditcard provider, leap on their moped and ride like a bat out of hell to the creditcard provider to authorise the refund and send the money to your card provider, leap back onto their moped race over to the office for your card provirder (or bank) personally walk the refund through the clearing process, leap once more onto their moped race back to the post box to wait for the next package.

 

Don't know, just saying....


It is easier to enter a rich man than for a camel to pass a needle

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Hi ssparks2003

 

That was amusing. :-)


Welcome to Consumer Action Group

 

'Challenges are what makes life interesting; overcoming them is what makes life meaningful.'

Joshua J. Marine

 

1) CLAIM BACK ALL PENALTY CHARGES CLICK HERE

2) CLAIM BACK ALL MIS-SOLD PPI CLICK HERE

3) COMPOUNDED CONTRACTUAL INTEREST CLICK HERE

4) REQUEST CCA FROM CREDITOR CLICK HERE

5) OFT- UNENFORCEABLE AGREEMENTS CLICK HERE

6) CAREY V HSBC (2009) CLICK HERE

7) DON'T BE BULLIED BY CREDITORS / DCA's CLICK HERE

8) IN DEBT DON'T PANIC CLICK HERE

9) FULL AND FINAL SETTLEMENT CLICK HERE

10) SALE OF GOODS ACT-EDUCATE YOUR RETAILER CLICK HERE

11) DISTANCE SELLING-EDUCATE YOR RETAILERCLICK HERE

12) SOGA SUMMARY CLICK HERE

13) WHICH? TEMPLATES [/url]CLICK HERE

14) DOES YOU BANK TREAT YOU FAIRLY BCOBSCLICK HERE

15) EVERYTHING HOUSING CLICK HERE

16) UTILITY BACKBILLING CLICK HERE

17) OFGEM - COMPLAINTSCLICK HERE

18) OFCOM - COMPLAINTS CLICK HERE

DON'T GIVE UP, THIS SITE WILL PROVIDE YOU WITH GUIDANCE AND EMPOWERMENT

 

Don't forget to donate to this site

 

Please let us know how your problem has been resolved, it could help fellow Caggers

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