@curryspcworlduk Currys have our money!

[Losing patience]

October 2012 we bought a Logik brand LED TV for £199.99

All was fine until

 

 

April2014 when the start up failed.

NORMALLY there's a red light which comes on and you press either the button on the TV

or remote to switch on.

The light goes blue and the TV comes on.

 

Now it just stays red and no start up happens.

 

We went to Currys where we bought it and they said they could send it off to their repair centre

and have it checked but it would cost us £95 which would be refundable if they find a fault.

 

 

They also said if we wanted, we could have it checked by an independent engineer

and get back to them.

 

Now we thought 18 months is NOT an acceptable time for a TV to last

so I emailed their customer services who just said the same.

 

I got some advice from the citizens advice who have a template letter

which refers to the Sale of Goods Act.

 

I sent this to Currys head office (registered post) and

 

 

they have taken two weeks to call us with the same information,

plus claiming they do it everyday and people easily have their £95 back.

Really, EVERYDAY? Is that really a selling point?

 

We have since purchased a Sony TV (went halves on a special offer in Tesco),

so we don't have £95 to spend on a repair.

 

We could get a quote and report from an independent engineer but it's more money,

which we don't have.

 

I still have the Logik TV, well packaged and tucked in a cupboard.

 

What I need to know is, is there any point in getting an independent repair?

 

Has anyone done this themselves and been successful in receiving either a refund

or exchange from Currys?

[Bazooka Boo]

In the first instance you would need to give them the opportunity to repair the TV, if they can all well and good, if they can't then that would be the time to go down the SOGA route, whilst CAB are good, sometimes they tend to give bad advice.

[rebel11]

Hi Losing

 

Welcome to CAG

 

How did you pay for it?

[dx100uk]

as the item has become faulty after 6mts

 

 

its down to you as the buyer

to get a report down

to fwd to them

and get it repaired/replaced or refunded

 

 

under SOGA as they think fit.

 

 

if they agree either of the above, the cost of the report is refunded by them too.

 

 

dx

[Losing patience]

Thanks. We paid by debit card. I'll have a phone round and see if I can get a reasonable quote from an engineer.

[rebel11]

I'd be looking for a quote around £50.

 

Thanks. We paid by debit card. I'll have a phone round and see if I can get a reasonable quote from an engineer.

[MaxxPower]

For once it sounds like Currys have actually been owning up to their responsibilities right from the outset. The only real issue was that their own report fee, £95, is a bit excessive given that these are usually £50-60 from an independent engineer.

[JoeyJoeC]

as the item has become faulty after 6mts

 

It was 18 months, from October 2012 to April 2014

[rebel11]

JoeyjoeC, DX is quoting SOGA, '6 months after purchase'.

 

It was 18 months, from October 2012 to April 2014

[dx100uk]

engage brain >>>>>

 

dx

[JoeyJoeC]

Ah knew I would be wrong trying to correct dx.

[dx100uk]

no-one is wrong here

 

you just poss mis read.

 

dx:lol:

[joka007]

soga does that include 6 yrs on own branded tv?

lets face it logik tv is no panasonic or sony etc.

its like comparing tesco value milk to cravendale!

[rebel11]

Yes, on own branded products.

 

soga does that include 6 yrs on own branded tv?

lets face it logik tv is no panasonic or sony etc.

its like comparing tesco value milk to cravendale!

[joka007]

^^

thanks

[Deadyankee]

A £200 TV would not be expected to last 6 years surely?

[silverfox1961]

A £200 TV would not be expected to last 6 years surely?

 

I would say that you are correct however, even a £200 TV should last longer than 18 months. For that money I would expect about 3 years before a fault showed up.

 

My suspicion is that some products are designed to fail after a short amount of time or they use products that are far too cheap to be reliable in the long term.

[rebel11]

With the SOGA there is no brand distinction, same legislation applies.

 

A £200 TV would not be expected to last 6 years surely?

[Deadyankee]

No there isn't but price paid reflects how long it is likely to reasonably last. You wouldn't get a judge rule in your favour in the 6th year if you'd paid £200, but you would if you paid £600+ imho

[rebel11]

Just because you pay more money doesn't mean it will last longer or that you would get a more favourable judgement.

 

No there isn't but price paid reflects how long it is likely to reasonably last. You wouldn't get a judge rule in your favour in the 6th year if you'd paid £200, but you would if you paid £600+ imho