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    • PCN Charge  - NTK received on 26th January for, “illegal” parking on the  Nicol Street Car Park for 11 minutes on 19th January, (having done so on the understanding that the car parks had been made free due to the COVID-19). I noticed a similar event and correspondence regarding the same car park in June last year and the advice given was to ignore the, “fine”. However I can’t find the correspondence again and wondered if the advice was followed and how it turned out?     
    • just tell them the truth surely, it wasn't purposefully does and as you insurance company say, technically you were insured and so was the vehicle. it's not as if there was no insurance whatsoever and you were purposefully driving without ever taking out any.    
    • PCN Charge  - NTK received on 26th January for, “illegal” parking on the  Nicol Street Car Park for 11 minutes on 19th January, (having done so on the understanding that the car parks had been made free due to the COVID-19). I noticed a similar event and correspondence regarding the same car park in June last year and the advice given was to ignore the, “fine”. However I can’t find the correspondence again and wondered if the advice was followed and how it turned out?    Nicol Street Car Park Again - Private Land Parking Enforcement - Consumer Action Group
    • As per my old and new posts all correspondences have now ceased from all parties hence me raising issue again.   If defaulted in January 2018, surely I should have been notified?    
    • Hi   I received a NIP for traveling 39mph in a 30 zone (mobile speed camera) in December 2020. As it is my offence, the police sent a letter requesting to know who was driving with three possible outcomes: speed awareness course, 3 points of contest at court. I provided my details and sent the form off.    The police sent me a letter this week asking for confirmation of my insurance... I realised that in October 2020 I removed a private number plate off the vehicle and notified the DVLA and the V5 form but I didn't norify my insurers.    I called the insurance company today and updated my number plate and they said technically I was insured and the vehicle was insured and it depends on how linient the police will be.    I am just concerned as the recent letter states possible prosecution for driving with out insurance with a possible fine and 6 to 8 points.    If they add that to the original 3 I might be given that would be 11 for a first offence.    Has anyone got any experience on this or any advice as I am pretty worried!    Thanks 
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    • Hi @BankFodder
      Sorry for only updating you now, but after your guidance with submitting the claim it was pretty straight forward and I didn't want to unnecessarily waste your time. Especially with this guide you wrote here, so many thanks for that
      So I issued the claim on day 15 and they requested more time to respond.
      They took until the last day to respond and denied the claim, unsurprisingly saying my contract was with Packlink and not with them.
       
      I opted for mediation, and it played out very similarly to other people's experiences.
       
      In the first call I outlined my case, and I referred to the Contracts (Rights of Third Parties) Act 1999 as the reason to why I do in fact have a contract with them. 
       
      In the second call the mediator came back with an offer of the full amount of the phone and postage £146.93, but not the court costs. I said I was not willing to accept this and the mediator came across as a bit irritated that I would not accept this and said I should be flexible. I insisted that the law was on my side and I was willing to take them to court. The mediator went back to Hermes with what I said.
       
      In the third call the mediator said that they would offer the full amount. However, he said that Hermes still thought that I should have taken the case against Packlink instead, and that they would try to recover the court costs themselves from Packlink.
       
      To be fair to them, if Packlink wasn't based in Spain I would've made the claim against them instead. But since they are overseas and the law lets me take action against Hermes directly, it's the best way of trying to recover the money.
       
      So this is a great win. Thank you so much for your help and all of the resources available on this site. It has helped me so much especially as someone who does not know anything about making money claims.
       
      Many thanks, stay safe and have a good Christmas!
       
       
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    • Hermes and mediation hints. https://www.consumeractiongroup.co.uk/topic/428981-hermes-and-mediation-hints/&do=findComment&comment=5080003
      • 1 reply
    • Natwest Bank Transfer Fraud Call HMRC Please help. https://www.consumeractiongroup.co.uk/topic/428951-natwest-bank-transfer-fraud-call-hmrc-please-help/&do=findComment&comment=5079786
      • 31 replies

jobcentre and going in everyday.


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Of course not everyone has that luxury, and some will be literaly forced to be treated like rubbish, do mindless stuff just for their JSA.

 

And I am one of them, as both me and my husband are out of work and benefits is our only income.

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If candidates meet "rude and disrespectful attitude and behaviour" from Administrative Staff within Job Centre Plus, then they deserve to be taken down a peg or two at the time such insolence is observed, or soon as possible thereafter within a formal letter of complaint to the manager. Familiarity Breeds Contempt... and insolence is not called for by staff who work within Public Service..

 

Is the term "Are we doubling down now?" derived from English, or has Google Translator demonstrated an incapacity to translate?

 

Sorry - a lot of my phrasing is based on American English. It's hard to shake the habit after a few years. Mr P has it - it's a phrase from casino Blackjack.

 

And sure, of course, if JCP staff are rude to you, complaints are warranted. But a fair number of said staff have been posters here and have left because they're sick of being gratuitously insulted. Make no mistake - we miss their knowledge. I'm surprised this is even worthy of debate. It very nearly caused me to leave this site, extending two fingers in the process.

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The idea that all politicians lie is music to the ears of the most egregious liars.

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I think what people fail to realise is that the front line advisors are themselves performanced managed to attain results. They are De minimis in the scale as to what really happens in the back rooms and what i will call, the real people who try and make the system work.

 

I can remember 20 years ago when the role of a job centre advisor was there to help you back into employment. Now it is all performance and sanction targets, with the arrogance of front line staff to go with it. To speak to anyone as though you are something to scrape of the bottom of your shoe is contemptible to say the least, and endemic now. We are all only one pay cheque away from unemployment, even benefit advisors

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Sorry - a lot of my phrasing is based on American English. It's hard to shake the habit after a few years. Mr P has it - it's a phrase from casino Blackjack.

 

And sure, of course, if JCP staff are rude to you, complaints are warranted. But a fair number of said staff have been posters here and have left because they're sick of being gratuitously insulted. Make no mistake - we miss their knowledge. I'm surprised this is even worthy of debate. It very nearly caused me to leave this site, extending two fingers in the process.

 

there was one I knew of who was nice on this site

other then the one I don't know who else is jobcentre - ex or otherwise

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I think what people fail to realise is that the front line advisors are themselves performanced managed to attain results. They are De minimis in the scale as to what really happens in the back rooms and what i will call, the real people who try and make the system work.

 

I can remember 20 years ago when the role of a job centre advisor was there to help you back into employment. Now it is all performance and sanction targets, with the arrogance of front line staff to go with it. To speak to anyone as though you are something to scrape of the bottom of your shoe is contemptible to say the least, and endemic now. We are all only one pay cheque away from unemployment, even benefit advisors

some of them need to be unemployed as it may help them be more empathic and sympathetic to the unemployed

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there was one I knew of who was nice on this site

other then the one I don't know who else is jobcentre - ex or otherwise

 

I'm ex-JCP, though I was never a FLA and dealt with ESA, not JSA. But my job did involve speaking to claimants and I think I was about as good at that as I possibly could have been.

 

As I said, it seems obvious to me that advice and assistance from people with inside knowledge (and who, I must stress, give up their free time to do be here) is a good thing and that driving them away is a bad thing. There is actually a post in the sticky list made by ErikaPNP which explains the position we take on this sort of thing.

PLEASE HELP US TO KEEP THIS SITE RUNNING. EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 

The idea that all politicians lie is music to the ears of the most egregious liars.

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I had the same, had a BTEC Higher National in Business, Finance and Economics plus a degree in Economics on my CV and they tried to get me to dumb my CV down to make it more suitable for employers - erm, how about NO and NO I DID NOT as I don't want a minimum wage job I want to earn what I am qualified to earn

 

And quite rightly to, JCP and Ingeus haven't got a clue.

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Pejorative term.
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thanks for replies about expenses now going into account

 

 

I don't have a problem how they do it (as long as I get the money), think my JC must be behind the times, it is quite big though, 3 floors of it

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If it goes into bank say once a fortnight, that means for the first fortnight you have to find the bus fare etc yourself.

 

Expenses should be made as a same-day payment. Not sure if they always are, right enough, but that's how it's supposed to be done.

PLEASE HELP US TO KEEP THIS SITE RUNNING. EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 

The idea that all politicians lie is music to the ears of the most egregious liars.

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thanks for replies about expenses now going into account

 

 

I don't have a problem how they do it (as long as I get the money), think my JC must be behind the times, it is quite big though, 3 floors of it

 

Bigger Jobcentres have less pressure to close their finance offices, I think.

PLEASE HELP US TO KEEP THIS SITE RUNNING. EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 

The idea that all politicians lie is music to the ears of the most egregious liars.

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Same at my JCP now, No more cash payments for travel.

I made a complaint about it as I was paying out the money upfront I expected it back the same day as I needed it.

I now get payments made same day through the bank although last time it took 3 days as it would normally, think they

may have changed my file for repayments as normal and not same day via faster payments, Will certainly bring it up next time.

 

George

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Always got my payments on the day - petty cash can be paid (although may alter depending on JCP branch) up to £10 otherwise bank account. I once claimed £14.50 so my adviser at the time who hated his job and we got on well done a claim for £10 for me and one for £4.50 and paid it in full cash as I left

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I mean be aware of the rules they must follow and use that knowledge to protect yourself, don't volunteer anything and don't go out if your way to explain yourself

Resist by keeping to the rules when they often don't it seems

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If you can I would record or even try to film your meeting , then you have got proof on how they treated you and then report them , and make a complaint to your local mp .

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