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Hi everyone

 

i placed an order for a phone with simply electronics on 23/4 this was a birthday present for my mother.

 

They stated it would be dispatched within 24-48 hours.

 

2nd may i emailed them and asked why my order had not been dispatched yet.

 

They replied it would be dispatched within 48- 72 hours.

 

I then requested to cancel my order because i got fed up with waiting

and because it would not arrive in time for mams birthday.

 

i recieved a reply offering me a free memory card if i continued with my order

or if i still wanted to cancel email them and confirm i wanted to cancel and i would receieve my refund.

 

i confirmed cancellation and i then receieved another email

saying i couldn't cancel because it had been dispatched and it would

arrive within 2 days(this was 4 days ago) even though it clearly stated on my account

that the item had not dispatched yet.

 

I am now actioning a charge back with my credit card provider.

 

But lo and behold this morning i received an email saying good news

we have just dispatched your order.

 

Its seems that they just completely disregard my right to cancel

and looking online just now its seems hundreds of people

are having problems with this company regarding cancellations/refunds/returns.

 

Can anyone offer any advice?

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Hi sazza2008

 

They failed to deliver on time, so your cancellation stands. If the product arrives, don't accept or sign for it.

 

Here are the Distance Selling Guide for businesses which apply:-

 

http://www.oft.gov.uk/shared_oft/business_leaflets/general/oft698.pdf

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