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Just annoyed really

 

Upgraded to sky fibre install date yesterday (7th)

 

Came home normal Internet cut off no Internet at all

 

Rang them twice told defiantly yesterday.

Ring again today now told "oh its going to be a week

 

And why oh why does their help line keep saying if your Internet is down check our website for help


Please note:

 

  • I am employed in the IT sector of a high street retail chain but am not posting in any official capacity,so therefore any comments,suggestions or opinions are expressly personal ones and should not be viewed as an endorsement or with agreement of any company.
  • i am not legal trained in any form.
  • I have many experiences in life and do often use these in my posts

if ive been helpful kick my scales, if ive been unhelpful kick the scales of the person more helpful :eek:

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Sky are good at giving discounts when you have issues with them. When I signed up, the engineer failed to show up twice for the installation appointments. Didn't get anywhere on the phone with them, so I wrote an email to the CEO.

 

I received an immediate call from their executive support team that followed up on everything that were going on, and ended up knocking off around 50 - 60% of the monthly cost.

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They have had issues with exchanges outages over last few days which has caused them several nightmares.

 

Labrat once up and running give them a call am sure they will come to an amicable arrangement.


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Already been promised a reduced bill :)


Please note:

 

  • I am employed in the IT sector of a high street retail chain but am not posting in any official capacity,so therefore any comments,suggestions or opinions are expressly personal ones and should not be viewed as an endorsement or with agreement of any company.
  • i am not legal trained in any form.
  • I have many experiences in life and do often use these in my posts

if ive been helpful kick my scales, if ive been unhelpful kick the scales of the person more helpful :eek:

Share this post


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