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Hi guys, I did include birth certificate in last letter. Also copy correspondence I have had with debt management team and their solicitors to prove my identity and remove any questions they may have about sending information to me.
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By BankFodder · Posted
Do your reading and understand BCOBS and the steps involved in taking a small claim in the county court first. Then you can start sending letters. Slow and steady. You can send a letter of claim next Monday if you feel ready -
By yellowplum · Posted
So I treated myself to a table saw that I wanted for quite sometime. However the first one that I ordered finally arrived and was damaged. It was damaged from the factory as someone had attempted to mask the damage by painting over it in the colour the surface is. However, after some back and forth I managed to get them to order a replacement, the replacement also arrived damaged. Now they have no stock to replace it with. They have told me they will refund it and I have to go buy it from somewhere else. The issue I have here is that I paid in vouchers so I can't do that. I would prefer to keep the item but I want something knocked off for it being damaged. They have stated they wont do that. I wanted to understand fully my position and what I can do? -
Happy and ready to continue and take any intimidating correspondence that comes my way. I will go through the BCOBS and get my head around this as quickly as I can. I have a reference number from Action fraud who last updated on 2nd April 2021 - We have reviewed your case and have not been able to identify a viable line of enquiry. If you have further information with respect to your crime and have not yet provided it please update your report. Is it worth sending a letter to Tesco now with our intention to proceed under unfair treatment under BCOBS or now procced straight to submitting claim in small courts?
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drop 7 its not a skelly its a ws. fluff the rest out. what about case examples ? and look at other ws examples here already.
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Our picks
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Hermes - destroyed item as it was "damaged"- **Judgment for Conversion of destroyed item. **WON**
hellothere124 posted a topic in Postal and Delivery Services,
Ebay Packlink and Hermes - destroyed item as it was "damaged". https://www.consumeractiongroup.co.uk/topic/430396-ebay-packlink-and-hermes-destroyed-item-as-it-was-damaged/&do=findComment&comment=5087347-
- 32 replies
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Post in Bailiffs in at BBC obtain 7 years interest on overpayment of TV licence
Its WAR posted a post in a topic,
I sent in the bailiffs to the BBC. They collected £350. It made me smile. -
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Post in Court Claim Against Hermes - item sent via Packlink was lost/tampered with **WON at mediation full amount **
jj58 posted a post in a topic,
Hi @BankFodder
Sorry for only updating you now, but after your guidance with submitting the claim it was pretty straight forward and I didn't want to unnecessarily waste your time. Especially with this guide you wrote here, so many thanks for that
So I issued the claim on day 15 and they requested more time to respond.
They took until the last day to respond and denied the claim, unsurprisingly saying my contract was with Packlink and not with them.
I opted for mediation, and it played out very similarly to other people's experiences.
In the first call I outlined my case, and I referred to the Contracts (Rights of Third Parties) Act 1999 as the reason to why I do in fact have a contract with them.
In the second call the mediator came back with an offer of the full amount of the phone and postage £146.93, but not the court costs. I said I was not willing to accept this and the mediator came across as a bit irritated that I would not accept this and said I should be flexible. I insisted that the law was on my side and I was willing to take them to court. The mediator went back to Hermes with what I said.
In the third call the mediator said that they would offer the full amount. However, he said that Hermes still thought that I should have taken the case against Packlink instead, and that they would try to recover the court costs themselves from Packlink.
To be fair to them, if Packlink wasn't based in Spain I would've made the claim against them instead. But since they are overseas and the law lets me take action against Hermes directly, it's the best way of trying to recover the money.
So this is a great win. Thank you so much for your help and all of the resources available on this site. It has helped me so much especially as someone who does not know anything about making money claims.
Many thanks, stay safe and have a good Christmas!
Picked By
BankFodder, -
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***Hermes and mediation hints ***
BankFodder posted a topic in Postal and Delivery Services,
Hermes and mediation hints. https://www.consumeractiongroup.co.uk/topic/428981-hermes-and-mediation-hints/&do=findComment&comment=5080003-
- 1 reply
Picked By
BankFodder, -
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