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    • Did you send the note giving them the extension of time? When does the extension expire/date for issue of claim? I see that this thread started on 25 October. I have to say that when it started I thought it was going to be a quick fix and hadn't bargained for virgin's ineptitude which has certainly made it a lot more interesting but I'm hoping that March is going to be the month that it will finally all get sorted out. Surely someone responsible within Virgin has got to start taking a look and understanding the extraordinary mess that they have built for themselves and want to sort it out.  
    • Dispute with Vodafone and get copy invoices last invoice 2016 no balance on old number I have invoices upto nov16 showing no balance brought forward just before upgraded.   you say above you have all the bills that state a zero balance up until nov2016 are they in the SAR return too,? and all the ones after nov 2016?   the account number in the poc is this the same number as on those bills you have? and the number on the pages of the comms log you uploaded? as the comms log appears to show payments were being made right through the period you say the bills you have all show £0? then being transferred to other invoice numbers  , do these invoice numbers the payments were transferred too match the invoice numbers show £0 balance you have?          
    • no go back and read my guide earlier CAREFULLY...
    • Oh ok.   I thought I would need to write some sort of defence when I acknowledge the claim on the mcol website.
    • woe SLOWDOWN>   your defence is weeks away. (day 33) no there are no templates as each claim is unique. however, if you use our search top right. for say claimform card you'll see numerous versions people have adapted based upon our std holding/no paperwork defence , one of which, might well be suitable.   get CCA/CPR requests running monday and get AOS done now on mcol, you've already lost 10 of your 19days to do AOS   then get reading up as i detailed above the more you read here the stronger we become   dx      
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    • I sent in the bailiffs to the BBC. They collected £350. It made me smile.
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    • Hi @BankFodder
      Sorry for only updating you now, but after your guidance with submitting the claim it was pretty straight forward and I didn't want to unnecessarily waste your time. Especially with this guide you wrote here, so many thanks for that
      So I issued the claim on day 15 and they requested more time to respond.
      They took until the last day to respond and denied the claim, unsurprisingly saying my contract was with Packlink and not with them.
      I opted for mediation, and it played out very similarly to other people's experiences.
      In the first call I outlined my case, and I referred to the Contracts (Rights of Third Parties) Act 1999 as the reason to why I do in fact have a contract with them. 
      In the second call the mediator came back with an offer of the full amount of the phone and postage £146.93, but not the court costs. I said I was not willing to accept this and the mediator came across as a bit irritated that I would not accept this and said I should be flexible. I insisted that the law was on my side and I was willing to take them to court. The mediator went back to Hermes with what I said.
      In the third call the mediator said that they would offer the full amount. However, he said that Hermes still thought that I should have taken the case against Packlink instead, and that they would try to recover the court costs themselves from Packlink.
      To be fair to them, if Packlink wasn't based in Spain I would've made the claim against them instead. But since they are overseas and the law lets me take action against Hermes directly, it's the best way of trying to recover the money.
      So this is a great win. Thank you so much for your help and all of the resources available on this site. It has helped me so much especially as someone who does not know anything about making money claims.
      Many thanks, stay safe and have a good Christmas!
        • Thanks
    • Hermes and mediation hints. https://www.consumeractiongroup.co.uk/topic/428981-hermes-and-mediation-hints/&do=findComment&comment=5080003
      • 1 reply
    • Natwest Bank Transfer Fraud Call HMRC Please help. https://www.consumeractiongroup.co.uk/topic/428951-natwest-bank-transfer-fraud-call-hmrc-please-help/&do=findComment&comment=5079786
      • 33 replies

Lowells calling from this mobile number - anyone else? 07900742258

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Just had a call from mobile number 07900742258, which turned out to be Lowells. Cheeky f***ers.


Most bizarrely, even though I received court papers recently advising me that Lowells are pursuing me through court and threat of a CCJ etc, the woman on the phone today from Lowells told me they had an address for me that I haven't lived at for 7 years, and that was why I hadn't received any of their letters.


can anyone kindly enlighten me WTF is going on??

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Lowlife use a huge range of mobile numbers. Just block them as they appear...or at least set up to block those which start with the samr 4 digits. They also route landline calls through your local exchange to fool hou that it is a local call so must be ok to answer.

Any advice given is done so on the assumption that recipients will also take professional advice where appropriate.






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They won't use mobiles as such. It will be computer software they use with their outbound dialier.

We could do with some help from you.



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If you want advice on your thread please PM me a link to your thread

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  • 9 months later...

Iv had a phonecall from these today whilst at my Mums funeral... They wouldn't go away when I asked them politely to ring back later.


TBH I didn't realise who it was at first as the line was very bad from India and I was in the middle of a place that wasn't exactly quiet...


They asked me to confirm who I was, I told them that I didnt want to give out that information as they phoned me and I swear the lowlife on the other end of the phone was laughing when he repeated me to confirm my name....


I await their call, to which they will be getting no-where with me...

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The only way to verify that a call is genuine is if it is from their published number. Anything else could easily be a criminal enterprise.


Anyone receiving a call from a different number should (if they answer it) when they say who they are, advise them that you know the number that the organisation would use, that it looks as if they are criminals and that if they really are from xxxx then a formal complaint will be on its way to them & the FSA.


That applies to mobiles & local numbers. Really - how can you be certain that anyone who calls from any unpublished number is genuine. That applies to slight variations on numbers that they might use to avoid call blocking.


When they say who they are, tell them that the display on your phone shows that they are not who they say they are ...


They will change if challenged. If they suggest that you phone their published number, tell them that you are broke and can't afford the call


Start the fight back to stop the use of different numbers. Don't discuss anything other than their phone number on the call. Refuse to take notice of anything that this unknown person says. Tell them to put it in writing anyway.

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