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    • I had a parcel that I needed shipped from Borehamwood WD6 to Edinburgh EH14 that was 12in x 12in x 12in & weighed just shy of 9kg. It was accepted at a Hermes Drop off point on the 9th Sept 2020 on a 48hr DELIVERY & on the 10th Sept showed as :On its way....12:59 - Thu 10 Sep...We've got your parcel and we're processing it for you. As of yet ( 1500hrs on 25/09/2020 ) I have still not received my parcel. This parcel was a wedding gift hamper of 'unknown goodies' so pretty important that I had it before 13th September 2020 The value of the parcel was £150.00 so I am not best pleased that it was lost by Hermes, as it was a Wedding gift I then felt obliged to give the Bride & Groom the cash to buy whatever they desired as the parcel was delayed. If the parcel was to have later turned up I would have still allowed them to keep both gifts, what annoys me is the lack of clarity that Hermes can offer me, I can't understand how a 12in squared box isn't traceable? ( maybe a member of staff has 'hidden it' for later enjoyment ). any assistance in this matter would be good because between Hermes & Packlink I am hitting 'brick walls'   Cheers, Peter  
    • All sent this morning registered delivery  let’s see what happens now 🤷🏼‍♀️  thanks dx for the above  MJ 
    • I am not sure what you are expecting. This is nothing new, it is just that the person concerned caught the incident on camera, that makes it newsworthy, apparently. Simply the EA fell foul of the regulation which defines "relevant premises". I can think of several judgments which agree with this, and found against the Bailiff..: 6)Otherwise premises are relevant if the enforcement agent reasonably believes that they are the place, or one of the places, where the debtor— (a)usually lives, or (b)carries on a trade or business. The bailiff may call at relevant premises, this may or may not correspond to any residential information suppled by the creditor or his office, the provision is permitted under his general powers.   The point is that the EA must have a reasonable belief that the person lives or works there. Once the EA acts outside the procedure authorised by his writ(Schedule( 12), he is open to actions under common law or those rules applicable under other legislation.   Problems only arise when people take this incident to prove something that it doesn't.     There is no disputing that the bailiff and the company behaved atrociously, and there is no denying that DCBL makes a habit of this kind of thing    
    • I feel a snotty something coming on. Whatever it is it's not Batflu 😂😂   It was an ANPR capture. ..... SMILE 🖕.....   Is this enough or should I write a proper defense??   A lack of contractual obligation makes your demands spurious, please refer back to your client and desist this harassment
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    • @curryspcworld @TeamKnowhowUK - Samsung 75 8K TV - completely broken by Currys. https://www.consumeractiongroup.co.uk/topic/426151-samsung-75-8k-tv-completely-broken-by-currys/&do=findComment&comment=5069075
      • 4 replies
    • @skinnyfoodco Skinny Foods. https://www.consumeractiongroup.co.uk/topic/426130-skinny-foods/&do=findComment&comment=5068996
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    • I’m in desperate need of help
      I bought some clothes online in may through Evans and paid through PayPal
      returned them all seven days later
      I waited the 14days for my refund and no refund came
      I put in a dispute through PayPal but I didn’t get any emails to escalate the case - PayPal closed it. 
      evans said they couldn’t refund the money because PayPal have cancelled the refund because of the open dispute
      I contacted PayPal
      they said the dispute had been closed but Evans at no point had attempted a refund.
      fast forward to today
      I’ve got copies of numerous messages sent to and from twitter messages as it’s the only way I can contact them
      I’ve also contacted their customer service too
      all I get is PayPal have cancelled refund because dispute is still open.
      I have proved that the dispute is closed
      I have got an email saying that if Evans sent the refund they would accept it
      but up until the date I got the email they have not once attempted a refund .
       I have sent them a letter before court email
      I have even offered to have the full refund as a gift card just to get this sorted !
      I’m literally at the end of my tether and don’t know where to turn next !
      i suffer with mental health issues and this is affecting my health and I’d saved the money for a year to buy these clothes as I’m on a low income .
    • In desperate need of help. https://www.consumeractiongroup.co.uk/topic/425244-in-desperate-need-of-help/&do=findComment&comment=5067040
      • 29 replies

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Hi guys - just a quick question... I am currently on a form of sick pay, that was agreed (verbally - nothing in writing) with my company a couple of months ago - backed by notes from my GP. Basically, I have agreed to work from home and am being paid for the hours I work, rather than my normal salary.


My question is whether I am entitled to receive full pay (as in my salary) for bank holidays - my employer has already withheld payment for the bank holidays last month.


Thanks in advance!

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Hi guys, I spoke to a friend who has some legal knowledge and they advised that in this situation I have two options:


1) I can work something out with my employer - e.g. average my daily hours worked and ask to be paid in that amount for the public holidays.


2) Due to the fact that my current agreement is verbal, I could enforce being paid in full for the public holidays, but this may cause issue in the longer term.


Does this seem accurate?!



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Have a look at the sticky at http://www.consumeractiongroup.co.uk/forum/showthread.php?301068-Bank-Holidays-Do-I-Have-to-Work-(1-Viewing)-nbsp


This suggests that there is no automatic right to a day-off. If you are still employed but are being paid an hourly rate, I don't see why you would have an automatic right to be paid for bank holidays. Though if you always got paid for bank holidays in the past you could argue that your verbal contract includes a term that you will be paid for bank holidays based on custom & practice.


You'd still have a right to paid annual leave, though. If the day-off on bank holidays is treated as part of your paid annual leave then you should be paid for it.




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