Jump to content


  • Tweets

  • Posts

  • Recommended Topics

  • Our picks

    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like
  • Recommended Topics

College dispute


fast21
style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 3638 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

Hello, I am having problems with a dispute with a training provider. The dispute has been ongoing for nearly a year. I hope there can be help with this unhappy issue.

 

I studied a "foundation degree" a while back and am unhappy with the way they (the college) have treated my complaint. I want my money back because I strongly believe the service was of exceptionally poor administration and not value for money.

 

The administration of the course was extremely poor, the teaching was lacking and the vocational learning non-existent. In addition the lead lecturer clearly did not know the subject. There were no areas of work based learning offered and little material substantial to the area.

 

In response to complaints of lack of expertise or lecturer handling of the subject, we were offered third party courses. These were available from one computer at set college times. The college has later denied a complaint took place and that the case was that the course was not for me.

 

The college has refused to discuss the intricacies of my complaint (professional practice; relevant technology; conduct of staff) and thoroughly insisted that this is a personal student experience.

 

In addition, the complaint is not to be upheld due to positive anonymous student comments and verification by an external verifier. And finally, they have openly aserted that I am a drop out. I was student representative of this course and heard many complaints regarding the course from other students. I was laughed at openly by the said course leader several times.

 

The Skills Funding Agency have also insisted that as a corporate entity, the college is allowed to answer complaints as it sees fit. As such I am not eager to let the matter drop as it was very degrading. I am wondering if it is worth it to continue a complaint with the ombudsman as they have shredded me every step of the way, and I only know that I 'received' a final decision from correspondence with the SFA. I have demanded all records of my involvement at the college published under the FOIA, but of course this is a DP issue. It has been months and the college have yet to acknowledge my request anyway. I really appreciate any feedback whether positive or negative.

 

**Long story short, went to a college, did a University course, got very bad value for money and have had exhausted their complaints procedure.

Edited by fast21
readability
Link to post
Share on other sites

Sorry about the delay in getting back dead tired from work. No I didn't stay on for the last month. My client backed out and my group bailed. It was a two year course. I made the complaint before the end of the course and it took over three months for them to dismiss it. They initially lost* the complaint. We never got round to discussing the outstanding modules as they were too busy insisting there was nothing wrong with the course and the content wasn't up for argument.

 

*Lost, as in misplaced. I had to send it again twice.

Link to post
Share on other sites

Sorry to push, but can anyone help??? I made the final complaint in January and have heard nothing back for months. The student union referred me to a different student union, who referred me back to the website I found the original student number on. I can't go to the ombudsman until the college has responded and they are refusing to, where can I go from here?

Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?


×
×
  • Create New...