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    • Hi Stu  Thank you so much for coming back to me We've owned the property for nearly 17 years as a leaseholder and TP are the management company and the freeholders are Southern Land Securities.  We are in the process of selling our property and the first obstacle encountered was the Freeholder and TP couldn't provide proof of the loft conversion application that it was approved and said it was our responsibility to ensure this despite purchasing the property in situ, I then had to call the Local Authority to get all the relevant paper work to prove permission was sought and application approved. Which solved that matter.  2nd obstacle, the current plan does not demise the roof crawl spaces and the red lines do not go into eaves on the plan, they are saying from their standpoint the deed of variation is required, which they are charging nearly £8000.  We don't think its necessary but the buyer is requesting it, despite having the certificate for the loft conversation from Local Authority and Documents from Land Registry to say all is above board and no issues.  if we can't provide the Deed of Variation to include the eaves and crawl spaces as this is why its needed we can lose the sale because we can't afford the fee they have quoted which is astronomical  My thinking is we have been living in the property without any prior need for the Deed of Variation and using those spaces without any issue its part of the property. My question is, why are TP and Freeholder are saying it is required Hope am making sense, this is my first time going through this. I can upload all the documents requested on Monday.  How do you think  we should respond and do you think we should requested SAR  Also, Southern Land Security brought our property via an auction in 1996 and we moved in 2007 (some background) Thank you so much for your help and look forward to hearing back  YasminD   
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Argos purchase - Vax steamer - intermittent fault - no refund - HELP

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Hello All,


i bought a morphy richard 9 in 1 steamer from argos and had to take it back because the handheld leaked water - had no problem what so ever getting another model (vax s6).


so i used it yesterday and two problems arose.

1) the tube got extremely hot - and i mean extremely hot, comparing it to the morphy richard and another model my sister uses.

2) i had hot steam coming out from the cap where you put the water on the 3rd try. - i took a quick video of this


so i took it into Argos asking for a refund (wouldve liked another model but didnt do any research as to which one to get so just asked fro a refund)


and so it begins.. the man that was serving me - i think he was the team leader or the store manager - was checking the model out. fair enough.

but according to him, the tubes "hot level" was acceptable and the steamer didnt let any steam escape via the water hole.


My problems are: how hot would the tube have to get to call it acceptable for a steamer?, because to me i couldnt not even touch the tube and was shouting at my children to stay away from the tube, and comparing to another 2 models, i felt it was way hotter.

Also how do i prove that i closed the lid properly on the 3rd go and the steam still escaped? as he is saying i didnt close it properly.[ATTACH=CONFIG]50682[/ATTACH][ATTACH=CONFIG]50681[/ATTACH]


so he took it in for over the weekend to check. my concerns are that what if the problems arose were intermittent?, and he doesnt find it..... i mean to him the tube wasnt hot but to me it was and i dont want to use as i have a 1yr old who waddles about, and a 3 yr old and 2 other children (whom im not worried about as they can avoid coming next to it if i tell them).


surely this is a safety issue for my kids if nt anything?


any help greatly appreciated

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Hi funky


It's clearly not 'of satisfactory quality' or 'fit for purpose', if it's doing something it shouldn't do, when you've followed the manufacturers instructions.




How did you pay for it? If you payed by Credit Card or Debit Card contact your card provider, ask to do a Chargeback.



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i paid with my visa debit card.


what im worried about is what if they come back and say they havnt found any fault?

then i will be stuck with what may be a dangerous steamer

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Hi funkychick7


You are saying the product is faulty so is not 'of satisfactory quality' and 'fit for purpose', contact your card provider ask to do a Chargeback, as you say it could be an intermittent fault, so it's not going to matter what Argos are going to say. You are covered under SOGA 1974 (Amended)




i paid with my visa debit card.


what im worried about is what if they come back and say they havnt found any fault?

then i will be stuck with what may be a dangerous steamer

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Hi funkychick


It might be an idea to send copies of the pictures as they show the fault (if you think it will help your case). In the letter mention that you have serious health & safety concerns regarding the product.


Send it to:-


HSBC Bank plc

Harry Weston Road



West Midlands






Rebell11 can you please advive me on which address i should write on the chargeback letter?..is it my local hsbc address and the local hsbc managers name?
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