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PCN for Bus Lane. Any Advice Please?

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Hope this is the right forum!


A friend received a PCN for going in a bus lane but on the photo it looks more like a cycle lane. Looking at the photos it looks like he was pulling to the outside of the road to avoid driving down what looks like a cycle lane plus the lane he was in does not look like it would fit a bus next to a car which is why we think it could be a cycle lane.


But the main query is can I appeal based on the following:


The PCN Number starts NQ but when I entered this into the website with the vehicle reg it states the PCN Number is wrong and should start NG. I retried with NG and the vehicle reg and now it says "The penalty charge notice does not match the vehicle registration number."


So we can not even get on the site to see any further information or video of the incident.


Any help or advice would be much appreciated.



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