Parking Eye & DRP+ for NHS clinic car park 'ticket'

[essexzed]

Hi there,

 

My wife recently got a parking fine for parking in an NHS clinic car park.

 

She was going for a foot x-ray, so she couldn't walk long distance.

The car park was not clearly sign posted and she left her sister-in-law in the car

just in case the car needed to be moved.

 

Despite this she got a ticket from parking eye.

I wrote the following letter to the facilities manager back in march/2014:

 

I refer to the above parking fine, which I received from Parking Eye.

 

On the 3rd January 2014, my wife had to visit Loxford polyclinic for a foot X-ray

due to a foot injury she sustained.

It was troublesome for her to walk any large distance due this pain

and she parked the car where she felt comfortable and thought there would be no repercussions.

 

Much to my dismay, I received a fine from parking eye,

which has now been followed up with a letter threatening county court action.

 

I feel completely harassed by this action for a number of reasons.

 

Firstly, my wife was in a lot of pain when we received this fine.

 

Secondly, I am not in work at present and this has added more distress to an otherwise dire financial situation.

 

Thirdly, I feel that the hospital should provide some sort of free parking for patients with restricted abilities.

 

I am hoping that you will waive this parking fine on the grounds

that the signage was not adequate to inform hospital visitors of the parking

arrangements and further the car in question was occupied by another driver

while my wife went to get her x-ray.

 

A polite request to move the car would not have been ignored

but instead we received a demand for money!

 

I feel very distressed by this and look forward to hearing from you soon.

 

I never received a reply but instead received a letter from DR+

advising that if i don't pay by 12th May, then the case will be passed to the CREDITOR'S

solicitor to commence court proceedings.

Should i ignore this letter?

Appreciate your help.

[DBC]

Two things, It would be best if you started your own thread and secondly, this is not a "fine, it's an invoice.

[ploddertom]

Own thread created.

[essexzed]

Ok, Thanks for that. So invoice means....ignore?

[dx100uk]

1st where are you located.

 

2nd DO NOT IGNORE IT.

 

you need to send an appeal letter to PE

 

and the popla number

 

then go from there.

 

dx

[armadillo71]

Your wife is the registered keeper?

 

You must of had at least two other letters from PE before the DR+ letter?

 

You should have appealed to PE after the first letter as well as complaining to the hospital.

 

To get this charge cancelled,

you need to use the independent appeals service POPLA.

 

This can only be done by obtaining a validation code from PE after an unsuccessful appeal to them.

 

They will say it is too late for the registered keeper to appeal.

 

But if the driver is named to PE, i.e. your sister in law, then they have to chase them.

 

The charge will get cancelled at POPLA.

[ericsbrother]

Timing is critical for these things to go anywhere for the parking co so

 

when did you park,

 

when did you get the first letter through the post and

 

what did it include such as location, date, timings etc?

 

When did you get your next demand?

 

now lastly,

 

were you aware of any signage about parking management before you parked the car,

ie were there signs at the entrance to the land that were visible from the driver's seat that made it clear what was expected if you parked there.

 

I know you say that the signage wasnt clear but we need a little more information before this can be kicked back.

 

Lastly,

you will get nowhwere writing to the facilities manager of the NHS,

the parking has been sold on so unless you can make it awkward for the NHS trust board

they wont intervene to cancel the demand from another company.

 

What you need to do is put in a Freedom of Information request for sight of the contract

and say this is in the public interest as parking companies are losing numerous court claims where the NHS is involved

and public money than has to be used to pay the cost of the other party.

[essexzed]

I made a complete hash.

 

I got busy with work and forgot to respond to drp.

 

they have now sent another letter.

 

It is headed letter before referral for legal action and

 

they are demanding £150 within 7 days otherwise they will recommend parking eye to refer my case to their solicitor.

 

What is the best thing to do in this situation?

 

I'd rather not pay it because I am not working at present.

 

Thanks.

[dx100uk]

then answer the questions asked in post 7 please

 

dx

[armadillo71]

Secondly, I am not in work at present and this has added more distress to an otherwise dire financial situation.

 

 

 

 

 

I got busy with work and forgot to respond to drp.

 

 

 

I'd rather not pay it because I am not working at present.

 

 

:???:

 

Read posts 6 & 7 again...

[essexzed]

Hi There,

I know it doesn't seem to make sense. But the line of work I am in means that sometimes I have no work and at present its sporadic to say the least. I'm a handyman and was not working at the time of the ticket and I then had a small contract which kept me busy for a couple of weeks which has now ended. hope to get more work soon.

Now, in response to post 7, I managed to dig up this info:

the first notice was issued on the 10th January 2014. This notice indicated that the parking violation took place on 3rd January 2014. the car was parked at 16:02 and departed at 16:24

This notice indicates the location of the ticket as Loxford Polyclinic and it shows pictures of the rear of my car with the licence plate clearly visible. The notice gives 28 days to pay £100 or the reduced amount of £60 can be paid if paid by 24th January 2014.

Although there was signage, my wife states it was not clear, but she acknowledges seeing the signage but she was not aware that she needed to register the vehicle with reception.

The next demand was issued on 13th February 2014 and this was demanding £100.

The car is registered to me or rather was, as I have since sold the car.

What should be the next course of action?

Thanks a million.

[armadillo71]

You need to write to PE telling them the name and address of the driver ie. your wife.

 

This discharges keeper liability and resets the clock.

 

Your wife will then get an invoice through the post which can be appealed and eventually cancelled at POPLA.

[essexzed]

Hi Armadillo

thanks for your speedy response.

Since DRP are now dealing with it, do I still need to tell PE that I was not the driver or shall I tell DRP?

 

 

Regards

[armadillo71]

You can ignore DR+.

 

 

You need to write to PE telling them the name and address of the driver ie. your wife.

 

This discharges keeper liability and resets the clock.

 

Your wife will then get an invoice through the post which can be appealed and eventually cancelled at POPLA.

 

 

Get free proof of postage from the post office.

[essexzed]

Thanks a bunch,

 

 

just wrote to PE informing them the same. Will keep you updated.

[essexzed]

Hi There everyone,

 

Well, i thought the saga was dead and buried after writing my previous letter to PE.

 

 

i got this in the post even though i informed PE that i was not driving the vehicle at the time.

 

What do you think i should i do?

 

Thanks as always.

[honeybee13]

Hello again.

 

I expect the forum guys will be along later, but I suspect that the answer is to do nothing. The letter doesn't say they will definitely do anything, as I read it.

 

HB

[dx100uk]

usual crap

 

 

it is not a debt anyway.

 

 

dx

[ericsbrother]

DR+ have no say in anything so you cabn ignore anything they ever say. When they are used it is usual that it is the end of the matter but keep an eye out for any letters from PE themselves.

[armadillo71]

 

Well, i thought the saga was dead and buried after writing my previous letter to PE.

 

 

i got this in the post even though i informed PE that i was not driving the vehicle at the time.

 

 

 

Did you give the name and address of the driver though?

[essexzed]

Did you give the name and address of the driver though?

Yes, i did. on 30th June 2014, I wrote a letter to PE specifically outlining the fact that i was not driving at the time and then provided details of my wife confirming that she was driving at the time. Both myself and my Wife had heard nothing until I received this letter from DRP.

Safe to ignore? or should i reply with something?

[armadillo71]

Yes, i did. on 30th June 2014, I wrote a letter to PE specifically outlining the fact that i was not driving at the time and then provided details of my wife confirming that she was driving at the time. Both myself and my Wife had heard nothing until I received this letter from DRP.

Safe to ignore? or should i reply with something?

 

 

 

This DR+ letter is exactly the same as in post #8 then?

 

 

You take no notice of DR+.

 

 

You sent the letter to PE with proof of postage as advised I take it?

[essexzed]

This DR+ letter is exactly the same as in post #8 then?

 

 

You take no notice of DR+.

 

 

You sent the letter to PE with proof of postage as advised I take it?

 

It was sent recorded.

[ericsbrother]

So, advice regarding DR+ remains unchanged. Ignore them completely, they cant do anything.