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The bank could see customer exodus worsen when it increases current account fees for many this summer

 

Troubled Co-op Bank is to increase the fees on some of its current accounts by 20pc this summer. The bank, which announced a £1.3bn loss earlier this month, had admitted that customers were leaving over fears for its future. It could now face a further exodus.

 

From July 1, charges will be increased on several Co-op packaged current accounts, which provide a bundle of different insurance perks for a monthly fee. The cost of its Privilege Premier account will increase from £13 to £15. Privilege account holders will pay £11, up from £9.50.In addition, the Smilemore account – part of the bank’s Smile internet-only arm, will pay £15.50, up from £13

 

More: http://www.telegraph.co.uk/finance/personalfinance/consumertips/banking/10797002/Co-op-hits-customers-with-20pc-fee-increase.html


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just remember there are no charges on any 'current' accounts [named current account or basic]

 

nor are there any indications of such.

 

just the priv stuff and above

 

unless someone sees diff?

 

mines free and has been for 30+yrs


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So they make cock-ups and expect everyone else to pay. I really hope they lose their customer base.

 

 

I know, when I spend too much, I will go next door and tell the lady she must pay 20% of my bill.

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Well said sir.

 

I think the gent standing up for this lot has probably never been struck by the difficulties life can sometimes pitch your way.

 

When my life changed for the worse in 2007 I underwent mortgage hell for a variety of reasons and then saw the grim irony implicit in the name 'Co-Operative', with whom my mortgage was with.

 

As soon as it became serious, I got a swift introduction to how they really operate.

 

What a smallminded, unhelpful, call-option-obsessed, wilfully multi-departmentalised, nasal, digital-adoring, auto-stock-letter-asserting, MESS it is.

 

As unappealing and '90s' as any of its worn, threadbare and depressing branch interiors. That's all it is: a throwback to some halfbaked time where stock images of 'helpful staff' on big blue banners are enough to cover the grim, grey high street reality underneath, and where the internet is still seen as 'futuristic'.

 

And on the high st topic, my memory still resonates with the time I booked in to confer with a mortgage specialist in store at the local Britannia, with whom they were confusingly connected. He smiled and scratched head and said 'I can't access any of your details. But am happy to give some advice.'

 

I felt that I should buy him a pint or something.

 

Pitiful.

 

Now proudly an ex member! Yes!

Edited by Damian Bee

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