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    • Hermes lost parcel.. Read more at https://www.consumeractiongroup.co.uk/topic/422615-hermes-lost-parcel/
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    • Oven repair. https://www.consumeractiongroup.co.uk/topic/427690-oven-repair/&do=findComment&comment=5073391
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    • I came across this discussion recently and just wanted to give my experience of A Shade Greener that may help others regarding their boiler finance agreement.
      We had a 10yr  finance contract for a boiler fitted July 2015.
      After a summer of discontent with ASG I discovered that if you have paid HALF the agreement or more you can legally return the boiler to them at no cost to yourself. I've just returned mine the feeling is liberating.
      It all started mid summer during lockdown when they refused to service our boiler because we didn't have a loft ladder or flooring installed despite the fact AS installed the boiler. and had previosuly serviced it without issue for 4yrs. After consulting with an independent installer I was informed that if this was the case then ASG had breached building regulations,  this was duly reported to Gas Safe to investigate and even then ASG refused to accept blame and repeatedly said it was my problem. Anyway Gas Safe found them in breach of building regs and a compromise was reached.
      A month later and ASG attended to service our boiler but in the process left the boiler unusuable as it kept losing pressure not to mention they had damaged the filling loop in the process which they said was my responsibilty not theres and would charge me to repair, so generous of them! Soon after reporting the fault I got a letter stating it was time we arranged a powerflush on our heating system which they make you do after 5 years even though there's nothing in the contract that states this. Coincidence?
      After a few heated exchanges with ASG (pardon the pun) I decided to pull the plug and cancel our agreement.
      The boiler was removed and replaced by a reputable installer,  and the old boiler was returned to ASG thus ending our contract with them. What's mad is I saved in excess of £1000 in the long run and got a new boiler with a brand new 12yr warranty. 
      You only have to look at TrustPilot to get an idea of what this company is like.
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    • Dazza a few months ago I discovered a good friend of mine who had ten debts with cards and catalogues which he was slavishly paying off at detriment to his own family quality of life, and I mean hardship, not just absence of second holidays or flat screen TV's.
      I wrote to all his creditors asking for supporting documents and not one could provide any material that would allow them to enforce the debt.
      As a result he stopped paying and they have been unable to do anything, one even admitted it was unenforceable.
      If circumstances have got to the point where you are finding it unmanageable you must ask yourself why you feel the need to pay.  I guarantee you that these companies have built bad debt into their business model and no one over there is losing any sleep over your debt to them!  They will see you as a victim and cash cow and they will be reluctant to discuss final offers, only ways to keep you paying with threats of court action or seizing your assets if you have any.
      They are not your friends and you owe them no loyalty or moral duty, that must remain only for yourself and your family.
      If it was me I would send them all a CCA request.   I would bet that not one will provide the correct response and you can quite legally stop paying them until such time as they do provide a response.   Even when they do you should check back here as they mostly send dodgy photo copies or generic rubbish that has no connection with your supposed debt.
      The money you are paying them should, as far as you are able, be put to a savings account for yourself and as a means of paying of one of these fleecers should they ever manage to get to to the point of a successful court judgement.  After six years they will not be able to start court action and that money will then become yours.
      They will of course pursue you for the funds and pass your file around various departments of their business and out to third parties.
      Your response is that you should treat it as a hobby.  I have numerous files of correspondence each faithfully organised showing the various letters from different DCA;s , solicitors etc with a mix of threats, inducements and offers.   It is like my stamp collection and I show it to anyone who is interested!
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Some of you may be pleased to learn that I will be leaving CAG at the end of the month (being tomorrow).


This is mainly due to a "disagreement" with the admin of the site to my style of recent contribution to a thread in the public transport section. Basically I apparently broke forum rules and thus some of my posts were removed to which I took exception to and also to some comments made to me by certain site team members. Needless to say, I stand by my posts and the reasons I made them.


Despite having behind the scenes discussions, the matter has not reached an amicable conclusion so I have decided that I am perhaps no longer suited to the site and that I should bow out.


Some of you may of also noticed that I am not on here as often as I normally have been anyway. This is due to a new business venture which is taking more of my spare time than will allow me to contribute to the levels as I have done in the past. This is another reason that has lead me to make this decision because I don't see what benefit it is to me to give my free time to help people who perhaps don't deserve to be helped. Unfortunately, those people seem to be growing in numbers, particularly in the public transport section and in other sections which deal with traffic contraventions.


While I applaud sites like CAG in offering free advice to genuine people who have "lost their way" and fallen foul of the law simply through making a genuine mistake, I find it hard to show similar compassion to those people who deliberately and wilfully abuse rules which I myself (and no doubt all my fellow CAGGERS) fully adhere to.


So to conclude, it's been an interesting almost 5 years and I havn't always seen eye to eye with some of you, but I do sincerely wish those few (and you know who you are) CAGGERS all the best but after 30th April, Sailor Sam will be sailing off on to waters new.



Please Note


The advice I offer will be based on the information given by the person needing it. All my advice is based on my experiences and knowledge gained in working in the motor and passenger transport industries in various capacities. Although my advice will always be sincere, it should be used as guidence only.


I would always urge to seek face to face professional advice for clarification prior to taking any action.


Please click my reputation 'star' button at the bottom of my profile window on the left if you found my advice useful.

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I haven't read the affected post Sam, but I know exactly what you are saying. Like you I've had warnings from some of the site team. Usually they are the ones who know nothing about the subject matter in any detail...sue grabbit and run seems to be the general advice. I know we have had significant differences of opinion in the past but I would say that overall your advice has been good and valued. Frankly, this forum has moved on from good advice from people in the know as it was 5 years ago with sensible questions to a farce.

When things go wrong with a case they mysteriously disappear or when certain members don't like posts which criticise the site team they too go into a black hole.


PM me your personal e mail if I don't already have it and best wishes for the future.


You'll be missed (even if I don't agree with you)!


Kindest rgds.



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As said above, you will be missed. You have had a lot of great input to a lot of threads.



I wish you well in the future.




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Sam - as a rare contributor here (If I don't know about something I don't speak) I would like to thank you for the help and insight you have provided people over the years.



I hope things are resolved or the other posters on this thread (me excluded) are going to be even more buy and relied on.

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