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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Bright House Harrasment, where do I stand


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Please help me, I think i'm being a little thick here what is OSC,

and if so can i caim back any money from it as i have been with Bright House for ages?

I HAVE FOLLOWED ALOT OF ADVICE FROM PEOPLE ON THIS SITE, AND IT MADE ME REALISE MY RIGHT AND WHAT I WAS DOING WRONG.......NOW I'M DOING IT RIGHT

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Hi Caggers

 

I have been with Bright House for a while now, and I must say as much as i find their prices extortionate,

 

I repeatedly keep getting harassed by text messages or phone calls on the day I am ment to pay.

 

I have told them over and over again That I am aware that it is my day to pay and i will be down to pay my bill

but i keep getting calls and texts (texts at least 3 or 4 every saturday).

 

Now i have them verbally on the phone, instore and even written them a letter stating if I dont stop getting these 'REMINDERS'

I will go to the OFT.

 

They havnt been stopping so what or how do i go about contacting the OFT

I HAVE FOLLOWED ALOT OF ADVICE FROM PEOPLE ON THIS SITE, AND IT MADE ME REALISE MY RIGHT AND WHAT I WAS DOING WRONG.......NOW I'M DOING IT RIGHT

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you have two insurances you are paying for:

 

Optional Service Cover

 

Damage Liability Cover

 

you can reclaim them

 

as for the harassment, send them the harassment letter from the green top left library tab.

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Good Afternoon Sash Knighton

 

Optional Service Cover (OSC) was available to customers who took out an agreement prior to 2nd September 2013. OSC gives customer’s the added benefit of a full service package together with peace of mind.

 

Some of the benefits of OSC include:

 

· It is optional and can be cancelled with 7 days notice

· Covers cost of product repairs

· Response within 72 hours

· Repair or loan replacement given (where applicable)

· You can return your product for whatever reason, whenever you want, without penalty, with nothing more to pay. Goods must be undamaged and in good working order and repair.

· If you return your product you can benefit from a restart voucher. (You can even restart your agreement up to 12 months later, and the payments you have made will still count against a product of similar age and specification).

 

Please note that if you took out your agreement after 2nd September 2013 we now include a similar range of benefits as a standard part of our service and it is already included in your weekly price.

 

We are able to stop any ‘Best Day to Pay’ reminder texts that you seem to be receiving, including any other marketing calls / texts / correspondence. In order for us to do this, we just need to confirm the telephone number/s that you are receiving the calls to.

If you would like to discuss your account and any concerns you may have, please can you email us at customer.relations@brighthouse.co.uk with your account details (name, address, store the account is with) and with any relevant information that would enable us to handle your enquiry as effectively as possible.

 

Alternatively, you may also speak directly to a Customer Relations Representative on 0800 526 069 who will be happy to help you.

 

Please update this thread with any feedback once we have spoken to you.

 

We apologise for any inconvenience caused and we look forward to hearing from you.

 

Many Thanks

 

Jason

Web Relations Team

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OSC and DLC are totally unnecessary as the sale of goods act covers you FOR FREE..

 

as for hiding them in the 'new agreements'

 

so WHERE does the FREE COVER under SOGA sit with this?

 

the customer DOES NOT NEED COMPULSORY repair insurance or compulsory theft insurance......

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Share on other sites

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Share on other sites

Thanks DX And just a update for everyone,

 

i phoned bright house web relations team and the lady was more than helpful and

 

said that if i go in store and ask for my agreement then they will print it off there and then,

 

And she also stated that brighthouse like to sort things out before going to small claims court especially if i have been miss sold OSC.

 

She then said that because of this she is going to raise a complaint on my behalf.

 

I will keep you all updated what happens

I HAVE FOLLOWED ALOT OF ADVICE FROM PEOPLE ON THIS SITE, AND IT MADE ME REALISE MY RIGHT AND WHAT I WAS DOING WRONG.......NOW I'M DOING IT RIGHT

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DLC too ?

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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I didnt think i could claim DLC as i havnt got insurance on my home? If i can claim it i will do

I HAVE FOLLOWED ALOT OF ADVICE FROM PEOPLE ON THIS SITE, AND IT MADE ME REALISE MY RIGHT AND WHAT I WAS DOING WRONG.......NOW I'M DOING IT RIGHT

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there is no legal requirement on HP agreements for the goods to be insured

 

it is solely a condition within BH's T&C.

 

and as we know with PPI & Credit/Loan PENALTY charges

 

being contained within their T&C's does not make it unchallengeable

 

ask them specifically where the HP agreements act states the goods MUST be insured against loss or theft....

 

we cant find it...

 

did you read that link I sent...

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Share on other sites

there is no legal requirement on HP agreements for the goods to be insured

 

it is solely a condition within BH's T&C.

 

and as we know with PPI & Credit/Loan PENALTY charges

 

being contained within their T&C's does not make it unchallengeable

 

ask them specifically where the HP agreements act states the goods MUST be insured against loss or theft....

 

we cant find it...

 

did you read that link I sent...

 

dx

 

You've just made things perfectly clear for me on my claim, I have several past accounts with BH ... I shall be challenging this point - asking for where it requires in Law that it must be insured.

 

:)

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that'll be fun!!

 

we cant find any

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Hi again caggersI have been looking for a template to send to head office to claim all of these hidden costs back, any ideas where i can get one or if someone wants to type one up for me as my wording is not as good as most, thanks

I HAVE FOLLOWED ALOT OF ADVICE FROM PEOPLE ON THIS SITE, AND IT MADE ME REALISE MY RIGHT AND WHAT I WAS DOING WRONG.......NOW I'M DOING IT RIGHT

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so you've done a spreadsheet?

 

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Share on other sites

yes it might be an idea to workout how much they owe you back

 

have you all the statements?

 

see link 3 below

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Share on other sites

I'm working it all out as we speak mate, but i thought i best give them a covering letter of my intentions but dont know how to start it

I HAVE FOLLOWED ALOT OF ADVICE FROM PEOPLE ON THIS SITE, AND IT MADE ME REALISE MY RIGHT AND WHAT I WAS DOING WRONG.......NOW I'M DOING IT RIGHT

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please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

Link to post
Share on other sites

Just an update folks I have filled out my calculation sheet that dx put on here (thanks). And it seems that Bright House have taken £674.14, so my calculations and a nice direct letter has been sent the head office, recorded and now have 14 days to respond.Would love to here how other people are getting on

I HAVE FOLLOWED ALOT OF ADVICE FROM PEOPLE ON THIS SITE, AND IT MADE ME REALISE MY RIGHT AND WHAT I WAS DOING WRONG.......NOW I'M DOING IT RIGHT

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  • 2 weeks later...

MERRY XMAS CAGGERS

 

UPDATE: Please see attached file

 

this is the letter i got back from bright house today.

 

It looks as though they have only looked into my agreements, and not what i was told verbally.

 

I spoke to someone on the phone from the costumer relations department, which he was not much help.

 

What should I do now people?

 

I have go to go in store today to pay my bill.

 

The OSC best have been taken off or I will refuse to pay until it has.

 

Advice please..

I HAVE FOLLOWED ALOT OF ADVICE FROM PEOPLE ON THIS SITE, AND IT MADE ME REALISE MY RIGHT AND WHAT I WAS DOING WRONG.......NOW I'M DOING IT RIGHT

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Hi Sash.

 

The image is a little small to be able to read

 

Any chance you can convert it to a PDF file.

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

Please help CAG. Order this ebook. Now available on Amazon. Please click HERE

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Hi silver fox, I have just had a call from their area manager and has made me an offer of £200, i might be a bit silly but i have accepted it on the grounds that I'm making a little video that will be on youtube soon to show people and let them know that it is possible to do this. When it is done i will send you the link to it.

Thanks you for all your help

I HAVE FOLLOWED ALOT OF ADVICE FROM PEOPLE ON THIS SITE, AND IT MADE ME REALISE MY RIGHT AND WHAT I WAS DOING WRONG.......NOW I'M DOING IT RIGHT

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