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    • Apologies HB. Thanks for moving.   Thanks Emmzzi, just what I was looking for. That helps a lot.
    • Please monitor this thread for a reply later today
    • Plans for the Mitsubishi SpaceJet have been frozen due to budget cuts amid the virus downturn. View the full article
    • your right to reject has not been affected. at the very least you now have moved into the 6 months period where under the Consumer Rights Act you are entitled to give a single opportunity to repair after which you are entitled to reject the vehicle. maybe it will be a good idea to provide them with a letter to make  clear your position and what will happen if the whole matter isn't completely sorted out.   If that appeals to you then you might like to draft a letter and post it here and we can have a look. I think it's a good idea to state your position clearly so that nobody is in any doubt.   in terms of your part exchange vehicle, if you reject your new car then they will be obliged to refund you the entire asking price of it. In other words they will be obliged to substitute a money value for your old vehicle.   it might be worth stating that as well in your letter for clarity. I would suggest that in the intervening time it would be worth making a list of all the losses that you have suffered as a result of this situation and then if it looks like a worthwhile figure then we can help you claim it back            
    • Morning dx its signed, will post a picture when I get back from work what they sent her and have a read of some of the thteads you mentioned.
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    • Hermes lost parcel.. Read more at https://www.consumeractiongroup.co.uk/topic/422615-hermes-lost-parcel/
      • 49 replies
    • Oven repair. https://www.consumeractiongroup.co.uk/topic/427690-oven-repair/&do=findComment&comment=5073391
      • 49 replies
    • I came across this discussion recently and just wanted to give my experience of A Shade Greener that may help others regarding their boiler finance agreement.
       
      We had a 10yr  finance contract for a boiler fitted July 2015.
       
      After a summer of discontent with ASG I discovered that if you have paid HALF the agreement or more you can legally return the boiler to them at no cost to yourself. I've just returned mine the feeling is liberating.
       
      It all started mid summer during lockdown when they refused to service our boiler because we didn't have a loft ladder or flooring installed despite the fact AS installed the boiler. and had previosuly serviced it without issue for 4yrs. After consulting with an independent installer I was informed that if this was the case then ASG had breached building regulations,  this was duly reported to Gas Safe to investigate and even then ASG refused to accept blame and repeatedly said it was my problem. Anyway Gas Safe found them in breach of building regs and a compromise was reached.
       
      A month later and ASG attended to service our boiler but in the process left the boiler unusuable as it kept losing pressure not to mention they had damaged the filling loop in the process which they said was my responsibilty not theres and would charge me to repair, so generous of them! Soon after reporting the fault I got a letter stating it was time we arranged a powerflush on our heating system which they make you do after 5 years even though there's nothing in the contract that states this. Coincidence?
       
      After a few heated exchanges with ASG (pardon the pun) I decided to pull the plug and cancel our agreement.
       
      The boiler was removed and replaced by a reputable installer,  and the old boiler was returned to ASG thus ending our contract with them. What's mad is I saved in excess of £1000 in the long run and got a new boiler with a brand new 12yr warranty. 
       
      You only have to look at TrustPilot to get an idea of what this company is like.
       
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    • Dazza a few months ago I discovered a good friend of mine who had ten debts with cards and catalogues which he was slavishly paying off at detriment to his own family quality of life, and I mean hardship, not just absence of second holidays or flat screen TV's.
       
      I wrote to all his creditors asking for supporting documents and not one could provide any material that would allow them to enforce the debt.
       
      As a result he stopped paying and they have been unable to do anything, one even admitted it was unenforceable.
       
      If circumstances have got to the point where you are finding it unmanageable you must ask yourself why you feel the need to pay.  I guarantee you that these companies have built bad debt into their business model and no one over there is losing any sleep over your debt to them!  They will see you as a victim and cash cow and they will be reluctant to discuss final offers, only ways to keep you paying with threats of court action or seizing your assets if you have any.
       
      They are not your friends and you owe them no loyalty or moral duty, that must remain only for yourself and your family.
       
      If it was me I would send them all a CCA request.   I would bet that not one will provide the correct response and you can quite legally stop paying them until such time as they do provide a response.   Even when they do you should check back here as they mostly send dodgy photo copies or generic rubbish that has no connection with your supposed debt.
       
      The money you are paying them should, as far as you are able, be put to a savings account for yourself and as a means of paying of one of these fleecers should they ever manage to get to to the point of a successful court judgement.  After six years they will not be able to start court action and that money will then become yours.
       
      They will of course pursue you for the funds and pass your file around various departments of their business and out to third parties.
       
      Your response is that you should treat it as a hobby.  I have numerous files of correspondence each faithfully organised showing the various letters from different DCA;s , solicitors etc with a mix of threats, inducements and offers.   It is like my stamp collection and I show it to anyone who is interested!
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Hi

 

I brought this Belling celling range cooker just over 18 months ago from Comet.

 

It was hardly used, as we brought it because it was on a deal.

We dont really cook.

 

It was only 6 months ago I started to cook in the oven. and that is really just popping things in the oven to heat up like pizza. to be cometelely honest,

 

the oven was hardly used until this January, because I learnt how to cook a few dishes over the Christmas holiday at my mums.

 

We probably used the oven 2-4 times per week.

 

In march (2 months later) the fan in the smaller oven went (bottom left door with the glass window).

We called up belling and they said the cooker is out of warranty,

but it was funny that she knew staight away what was wrong with the cooker.

 

The engineer came and changed the fan.

Id asked what would have damaged it,

he said it was probably faulty.

And that the fan should last for years, and shouldnt have gone.

 

He also looked at the fan whcih he took out and said that they have changed the fan, so the new fan should last longer.

I asked how long and he said it shouldnt go, poeple normally use their oven for years and it doesnt go.

 

if I have used the oven when I got it, rather than waiting for over a year to do so, the fan would have gone out earlier.

This means I would be able to claim on my warranty.

 

We have the bigger oven on the range cooker (right door shown in the picture)

and the top left hand side of the door was not closing properly.

 

The engineer said that one of the magnets on the door does not close probably, so we can see the heat escape.

The engineer said there was a washer which was not installed in it.

So the magnet does not fit properly. So he has sorted that.

 

Belling has changed me £180 for extended warranty for 12months.

I had no choice but to pay for it, otherwise they wont come out to sort of the problem.

 

As it is clear that the parts is faulty and with the door they missed out a washer on the door.

Even though Comet has gone out of business, the item should have lasted longer than it has.

Especially when I spent around £900 on it.

 

As it is a cooker as it is meant to be used daily, even if it did get used daily, that is what it is designed for.

Let alone the few months Ive used it.

 

Can I Belling accountable for this and get back my £180 they charged to repair my cooker?

 

Any advice would be great.

 

Thanks

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Oh dear, did you make this payment over the phone?

 

You've been had, extended warranties are absolutely useless UNLESS, they provide you with cover above and beyond your own statutory rights, which give you up to six years of protection, someone has earned themselves extra commission for flogging you this warranty.

 

Time for a serious complaint.

 

Keep everything in writing don't discuss anything over the phone, unless you can record the calls?

 

Get a complaint off to the head office and start their complaints procedure, see what they say, if they won't budge, there is always your local trading standards, plus the CEO of Belling.

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

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oh my god, I feel like an idiot. The engineer didnt leave me any report at all, or got me to sign anything. He said he works for Belling, and he will fill out the paperwork himself. I did audio record everything he said though, when he was here so that I can go back to later.

 

But as I didnt buy from belling directly, and the retailer has gone out of business and the warrenty has gone. Are belling legally responsible.

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Yes Belling as the manufacturer are responsible if the retailer goes bust. Just summarize what has been said to you by the engineer. You could ask Belling to send you a copy. You really need to read the link posted.

 

oh my god, I feel like an idiot. The engineer didnt leave me any report at all, or got me to sign anything. He said he works for Belling, and he will fill out the paperwork himself. I did audio record everything he said though, when he was here so that I can go back to later.

 

But as I didnt buy from belling directly, and the retailer has gone out of business and the warrenty has gone. Are belling legally responsible.

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