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    • Hi Everyone, hope you are all keeping well in this strange new era.   On the 17th Sept, my friend booked a delivery to send a parcel to the USA, a vintage sewing machine. The collection and delivery was booked through MyParcelDeliver.Com, and UPS was the chosen courier. They collected it about four days later.   He paid for additional insurance along with the transportation of the item, to the tune of £128.75.   He packaged the parcel very well, packed with bubble wrap and paper and also styrofoam so that the sewing machine was safe in the box. He placed some plastic wrap over this, and he then sealed the box with tape. He videoed this for the buyer, so she could see how well he had packed the item because they were both concerned about the package being well protected.   The item arrived in the USA a few days later. The buyer instantly notified my friend that the parcel packaging was damaged, showing stress from water and general mishandling, and the item was also damaged in various parts, mainly the casing and the base.   He complained to MyParcelDelivery.Com on the1st October, they responded with 'You need to contact UPS...', which he did and also the buyer contacted them and got a response on the 2nd October.   UPS informed the buyer they would like to come and take a look at the packaging and the item, and this is the last she heard from them, she has called them several times, and always they say someone will call tomorrow and no one calls. She called my friend to ask if he could call them too and chase them up, he is Italian, and though he speaks English generally well, he asked me to talk with them on his behalf because he felt they were not listening to him or that he was missing something.   I spoke with them on the 26th October, they said they had sent my friend an email about this, we checked all of his emails, junk/spam too. There is nothing in there, I asked them to resend it, but nothing has appeared despite them saying they have sent it, we know they have the correct email address because they sent a message on the 2nd confirming they are looking into the claim of a damaged package, they also said they were planning on calling the seller 'again' on the 27th, which of course never happened, which she confirmed with me on the evening of the 27th.   Now it would seem to me that MyParcelDelivery is trying to say it has nothing to do with them, despite the booking being made through them, UPS US are pretending they are doing something but have so far done nothing, and we have heard Zilch from UPS UK.   I would like, if possible, some guidance on how to go about getting this resolved because this is just not right, the agent/courier have had their money, but the seller and buyer have been the victims of poor service and damaged goods.   If anyone could point us in the right direction on how to tackle this and get some redress for this, then I would be most grateful.   Thanks and kind regards   Mr B                 pox.pdf
    • From December, NS&I is phasing out posting warrants - a type of cheque - to winners. It instead wants bondholders to provide bank details so it can pay the money into their account. View the full article
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Hi, about 3 weeks ago a bailiff came to our property to "recover" £50 owed to council tax, I didn't have it because I was made redundant in February and I am 29 weeks pregnant so have been pretty much unemployable, though I have tried.

We managed to set up a payment plan which would be £20 every fortnight, paid on a payment card and he said I would receive one through the post then had to start doing it.

 

I didn't receive any card and to be quite honest I pushed it to the back of my mind as I have been trying to get the things I needed for my baby, my partner is working but he doesn't earn a lot and it has been hard paying everything. He gets just over £200 a week and out of that £100 goes a side for rent, £25 for council tax, the rest goes on other bills (gas, electric & food)

 

The payment card never came through and today I received a letter saying I had defaulted on the payment and there for it has been raised to £198.37, this has gone up because I have defaulted on payments and ignored a letter.

 

I rang them up and explained I hadn't received a payment card yet and had a very rude women on the phone who told me I should have found an alternative method to pay them by and I have till Monday to put £40 in there bank card why I wait for a payment card to pay the rest off. She also said that because my partner is working we have to up our payments and I explained that we just cant afford any more than we are paying and she said "that's not our problem, lend it off somebody"

 

She has given me 7 days to provide proof of benefit?? I am on no benefits and I tried explaining this to her, she said if I cant provide proof of benefits and I cant pay the full amount off within the 7 days then bailiffs will be attending my property and seizing goods, whether we are paying the £20 a fortnight or not, she also said if we don't pay it in full and bailiffs come out then our total will go up to just over £300, then they will add extra on for selling our goods?? All this off a debt of £50 from 2 years ago which im trying to pay off!!..

 

What are my rights as I really don't need this stress at the moment, im classed as high risk as it is and have been put on bed rest till the end of my pregnancy.

im really scared!

please advise!

Edited by ploddertom
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Hi Rebecca1992

 

Don't panic. If a bailiffs arrives at your door, don't let them in.

 

You should always pay the Council directly.

 

You are pregnant and unemployed, so are classed as a 'Vulnerable Person'.

 

****You need to get the account passed back to the Council****

 

According to the National Standards for Enforcement Agents you are classed as a 'Vulnerable Person'.

 

Write to the Council, scroll down to number '9 'Vulnerable Situations.

 

Amend the template and send that to the Council, you can email it, but it must be to the correct department, phone them to make sure they have received it. Also send the same email to the bailiffs.

 

http://www.consumerwiki.co.uk/index.php/Bailiffs:_Useful_Template_Letters

 

http://www.adviceguide.org.uk/wales/debt_w/debt_action_your_creditor_can_take_e/bailiffs_e/complaining_about_bailiffs_e/bailiffs_and_vulnerable_people_e.htm

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You need to make an urgent complaint to the council, as they are responsible for the actions of the bailiffs. You must inform them of your financial position and that you are pregnant. The council and bailiff have a responsibility to act in a sensitive manner when dealing with people who are classed vulnerable. Being pregnant means you can be considered vulnerable.

 

I would suggest a phone call to the council, followed by a complaint letter to the council by recorded delivery, with a copy to the bailiff company.

We could do with some help from you.

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I have just spoken to the council and the gentleman I spoke to said once its been passed to an enforcement agency, it stays with them until the accounts been settled, he said there is no way of me settling it with them directly. Is this true?

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Have you sent them the template?, it's not correct accounts are returned to the council in some situations.

 

I have just spoken to the council and the gentleman I spoke to said once its been passed to an enforcement agency, it stays with them until the accounts been settled, he said there is no way of me settling it with them directly. Is this true?
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Not yet, thank you, I am just amending the template now to suit me and then I will be posting it, Its just really frightened me, this was £50 that I didn't know I owed until after I was made redundant, im not sure where its come from as the time when I have gone into arrears with them, I was unemployed and my council tax was being paid. Its all so confusing. Its gone from £50 to a possible £300 in such a small space of time

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Hi Rebecca1992

 

Send it Recorded Deliver or ask for a 'Proof of Postage Certificate '. Things will calm down once it's returned to the Council. Getting stressed isn't good for you.

 

Not yet, thank you, I am just amending the template now to suit me and then I will be posting it, Its just really frightened me, this was £50 that I didn't know I owed until after I was made redundant, im not sure where its come from as the time when I have gone into arrears with them, I was unemployed and my council tax was being paid. Its all so confusing. Its gone from £50 to a possible £300 in such a small space of time
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Which bailiff company is it? Are the councils offices ran by capita?

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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As well as claiming vulnerability you must also supply proof of same - for Benefits a copy of the award notice, for medical reasons a letter from a doctor or similar, in your case from your designated Midwife should suffice.

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I have just spoken to the council and the gentleman I spoke to said once its been passed to an enforcement agency, it stays with them until the accounts been settled, he said there is no way of me settling it with them directly. Is this true?

 

They make there own rules up

Your local MP and councillors need to know about this

they will give the council a kick where needed

If i have helped in any way hit my star.

any advice given is based on experience and learnt from this site :-)

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Rebecca,

 

Could you please post back to let us know which bailiff company is enforcing this debt. Almost certainly you should be making a Formal Stage One Complaint to the local authority as the 'advice' that you received from them is wrong. The local authority are wholly responsible for the account and all actions of their bailiffs. They can indeed retain the account is their is 'vulnerability'. However, proof will be required.

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