FIRST PLUS - Frozen interest - proceeding with repossession despite dispute in process

[jimjam66]

Hi there

 

I'm currently going through a repossession process with FP & seeking advice on here via another forum

 

As an aside, when I contacted FP for a redemption figure the amount had jumped loads higher than had previously been quoted on letters etc & after querying it I was advised that it is because they had decided , without advising me, to freeze the interest nearly 3 years ago & now there is about £7000 to add back onto the redemption figure!

 

This is the first I've heard about it & certainly had no idea the figures being quoted on other correspondence where this much out of synch with the real balance. Is there anything I can do about this? I've already raised a formal complaint about it but so far the answers have been somewhat vague

 

Also, can FP still proceed with repossession (under a suspended PO) whilst a complaint is outstanding?

 

many thanks in advance for your help

[jimjam66]

Hi

 

can anyone help me with this situation at all??

[citizenB]

I will try and find someone who can help..

[jimjam66]

Thanks CitizenB...any feedback would be much appreciated

[citizenB]

I am wondering if you might be better served by moving you to the Repossession forums, which I will do for you. You need do nothing, it is purely administrative. Most of the people who might be able to advise will not be around until later this evening as they nearly all have day jobs

[caro]

I suggest that you send them a SAR so you can get as much info as possible and then you may be able to make more sense of what they're up to. I'm no expert, but I haven't heard of freezing interest and adding it on later!